Our experience as retired USN, it is educational to attend the presentation of Luke Turner, so you will know updates on VA Refi and meet fellow retired military also active duty, person to person communication with locals is a must, then you know what your needs are get a VA refi loan.
I was kept informed every step of the process
Very knowledgeable and professional.
Super easy and fast!
Courteous and Professional through out the whole process of the re-finance.
100% better than first round. Everything was up front and understood before process was started. Perfect.
My agent Bo Clapp was absolutely wonderful. But the underwriters were the most ridiculous people I have ever worked with. I have refinanced homes at least 12 times in my life and never, and I mean NEVER, have I had to submit so much personal documentation in my life for a refi. I have 40 years of mortgage paying without ever a late payment, I have a credit rating of over 800, my home was worth $300K more than I was borrowing, and still every day the underwriters were prying for more information to the point that several times I almost said 'F**K YOU' and walked away. If I had never refinanced a home before I might assume every company is the same. But with my experience, I know full well that your underwriters are a bunch of guys so scared of giving a loan to someone who might default later that they are willing to absolutely drive a highly qualified borrower crazy.
The entire process went smoothly without any problems or major issues of concern.
Shane and his team are fantastic to work with!
I like how they take of you no matter what day it is.