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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

103,948

Total Customer Reviews

97.7%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
88,791
4
11,934
3
1,817
2
806
1
600

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Showing all 178 refinance loan reviews from Massachusetts

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5 out of 5 Stars
Would Recommend

Easy to understand and honest explanation of what to expect - and there were no surprises. I felt like Devon and Elaine were listening to ME and working as a team with me.

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars
Would Recommend

Eric Soet and Leigh Ann Majkowski were great they stood with me the whole time and always kept me in the loop

Loan Officer: Eric Soete

NMLS# 951466

5 out of 5 Stars
Would Recommend

Loan Officer: Dawn Plank

NMLS# 35210

4.5 out of 5 Stars
Would Recommend

Loan Officer: Mike Dianics

NMLS# 910759

5 out of 5 Stars
Would Recommend

Loan Officer: Nichole Barber

NMLS# 1275878

5 out of 5 Stars
Would Recommend

Very positive experience. Couldn't have gone any better...

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Dianics

NMLS# 910759

3 out of 5 Stars
Would Recommend

Loan Officer: Mitch Casteel

NMLS# 920439

5 out of 5 Stars
Would Recommend

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars
Would Recommend

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Loan Officer: Ashley Khederian

NMLS# 1018475

4.5 out of 5 Stars
Would Recommend

I believe the underwriters would benefit from some customer service experience.

Loan Officer: Jeffrey Ferguson

NMLS# 201868

5 out of 5 Stars
Would Recommend

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend

Always available to answer questions and extremely easy to work with.

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

Loan Officer: Nichole Barber

NMLS# 1275878

5 out of 5 Stars
Would Recommend

Loan Officer: Gerrit Hane

NMLS# 1002285

5 out of 5 Stars
Would Recommend

I was so glad that my husband thought of the VA as a source for a refinance loan. Mitch Casteel was the Initial contact for us, and he was EXTREMELY helpful.He told everything that we had to. Then Aaron Laxsontook over and he too was very helpful and patient with us as our anxiety increased as time went on. I can not say enough about the process though exhausting at times they helped us through it. I would highly recommend Veterans United Home Loans.

Loan Officer: Mitch Casteel

NMLS# 920439

4.5 out of 5 Stars
Would Recommend

Loan Officer: Will McCullah

NMLS# 42406

5 out of 5 Stars
Would Recommend

Loan Officer: Jake Faerber

NMLS# 838645

5 out of 5 Stars
Would Recommend

Loan Officer: Eric Soete

NMLS# 951466

4 out of 5 Stars
Would Recommend

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend

Loan Officer: Sydney McFall

NMLS# 1113548

5 out of 5 Stars
Would Recommend

Loan Officer: Scott Beasley

NMLS# 1249858

5 out of 5 Stars
Would Recommend

My team lead by Jimmy Stranz was proficient and helpful in all matters throughout the process. Their experience and knowledge shows through in all situations along the way. I am happy to have had them to work with.

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars
Would Recommend

They always kept in contact to let you know what was going on and were ALWAYS so pleasant to talk to even if it was the 10th time you've called in an hour with another question

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Quick and painless ordeal. Starting from the warm and friendly Josh Kaplan to helpful and last minute investigator Chase Jones. Every t was crossed and they all really made this extremely easy. Would recommend to everyone and anyone

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

Even though it was a long process, it was well worth it.

Loan Officer: Brian Flanigan

NMLS# 1068745

5 out of 5 Stars
Would Recommend

Loan Officer: Kris Carmichael

NMLS# 966989

4 out of 5 Stars
Would Recommend

Loan Officer: Nick Billington

NMLS# 1180926

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See all 103,948 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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