Friendly and knowledgeable representative; clear instructions; prompt response with answers to questions. Demonstrated a full understanding of the process that made it a pleasant and painless experience for us.
Leanna was extremely professional, friendly and prompt.Anytime I had any questions, she was right on top of it!Thank you for the top notch service and overall great experience.
Communication was excellent and our our questions were answered promptly. Staff was more than helpful.
Very professional staff, smooth process.
Very professional all through out the loan process. Outstanding service. No question was to small to answer. Highly recommend. SFC W. G . Miller US Army Retired.
My experience was smooth no stress at all, Josh and Tony were the ultimate professional. There dedication to there craft was exceptional
Mitch Pearson and Becca Whorley was outstanding in attention to detail and working to finalize the refinance loan as fast as possible. Consistently keep in touch throughout the entire process and was expeditious with responses to all my questions.
Not everything was fully explained during my refinance.
Very shortly after contacting VU, I was turned over to my loan officer Joe Ferling and then Joe Hooker took over as my loan assistant. The entire process went smoothly and they both understood that I was new to the mortgage process and answered all my questions with promptness, patience, and courtesy.
Excellent on line system for document collection with "To Do" list to ensure the loan will quickly and successfully.
Patty Kelly is Awesome!!
yes this veterans united home loan company help you in every way from beginning to the end ,yes any question you have they will help you, they were up front with help,along the process explain everything and will bend backwards to make sure the loan process was easy.i will recommend this company to all veterans
Communications need a little work...I was not informed on the distribution of the loan proceeds clearly.
Great Loan Officer; I had the luxury of completing voluminous paperwork online; and my Loan Officer returned all calls; promptly! I truly enjoyed E-signing documents on the company’s website. I truly felt like VUHL and the whole staff were working on my behalf; to ensure a great Home-buying experience. I will recommend Veterans United Home Loans to every family member and to every friend I know. And; I will recommend VUHL to my children if it’s still in business—, ten years from now.
They were so friendly and helpful. Any questions I had they answered right away and always kept me informed about what was going on. I always felt like I was talking to my friends instead of loan people.
Matt and his team made my refinance a breeze. Thanks!
Simply professional. Every Veteran deserves to be treated with respect and humility.
Very Responsive and professional. Thanks for making this as easy as possible.