From opening bid to closing in 23 days. That speaks for itself.
I really wished that the 11th hour uncertainty could have been avoided. My agent Mike Cowan was even perplexed with the last hour confusion.
I am more than satisfied with my experience! I had a team of amazing professionals who was with me every step of the way. Thank you to everyone involved in my home buying process!
Amazing group of individuals who I would recommend a thousand times over. The most satisfying professional team of people from the Agent, Lender and Title company. Great experience that I would suggest for the next Veteran to take advantage. #NewVeteranHome
The only thorn I experienced was as it pertained to insurance...
When I needed help finding a place, there was a dedicated Realty team.
When I needed help with the loan, there was a dedicated Finance team.
When it came to insurance, there were several individuals reaching out to me from separate teams.
Though the assurance that people want to help is good, it was confusing regarding who I should be talking to.Recommend a more intentional introduction with the concierge as the first step, followed by deliberate hand-offs between teams to ensure a continuum of customer care through each step of the home-buying process.
I wish there was a communication tool in MyVA, to talk to all of my team at once. There were a few times different members called for the same item.
Tasha and Spencer were both amazing and informative throughout and made this about as painless as possible. Thank you all for your hard work!
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Those guys were awesome !!! They worked with me for over a year and a half , and never gave up on me !!! That's what I call committed !!!!
I couldn’t be more happy with the help I received on buying my house. Between my Veterans United loan team and my realtor, Jayme, I got so much help throughout the process and understood what was happening at all times!
Over all, their miscommunication and lie cost me money and time but the deal got done. Mystle is pretty solid but as a team I wouldn’t not recommend real estate agent is great. Title company took care of me at the end and the lady was nice.The lie was not acceptable at all.
Response from Veterans United
Thank you for this information Carl. A member of our Client Advocate Team has reached out for additional details. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. Team work is essential and we have established means to prevent experiences like yours, therefore it would be helpful to learn what may have caused you to feel this way.
United services was Top Notch
Very happy with my whole process. Noone was negative and always answered my questions without hesitation.
Thank you
