My second mortgage with Veteran's United. Very pleasant experience in dealing with them! Recommend highly.
Join the ranks of our 200,000+ Proud Veteran Homeowners nationwide.
We initially financed our home loan with VU two years ago, and we’re going through a refinance now with the lower interest rates, and increase home values. We found the process extremely tedious (over 61 “to do’s”and duplicative. We were asked to resubmit forms that we had just filed two years previous including eligibility of veteran status, which needed multiple re-verifications.
All transactions and communication was timely so the process was seamless. Personnel were polite and answered all of my questions.
Poor customer service. Poor communication or lack thereof. When we were finally able to reach someone, they rushed us as if we were imposing on their busy schedule. Numerous attempts requesting a phone call back ended up with text messages or emails. Voice mail re-directed to the team, but the option once selected forwarded me to another voice mailbox. We did not close on time, even when we established a date due to paperwork errors. These errors led to additional charges. The bottom line, communication here was entirely broken throughout this process. I expect a phone call back when you say you will call back that day or after. If problems arise, I should not be finding out days after it was identified.
Response from Veterans United
Mitchell, we're sorry to hear you didn't feel as if you were our number one priority. While we are helping many Veterans, we pride ourselves in offering personalized service and providing clear and timely communication. Our Client Advocate team will be reviewing your file to find areas in which we can improve. Please feel free to reach out with additional details if needed.
We will never not use Veterans United in future home dealings. They have been the most helpful and easy to work with!
Working with Veterans United to refinance my home was a great experience. They were very attentive and knowledgeable.