I’m amazed at how helpful everyone was. It was so nice and easy and questions were answered quickly. I can’t thank everyone enough. I’ll definitely recommend you to other veterans.
An amazingly smooth process- I felt so well taken care of and supported in this huge life decision.
I’ve used VU for three of my home loans. There is a reason why I keep going back to them. Every time I work with them I have a great experience. I’m a huge fan of the VU app and the To Do list. It’s easy to use and intuitive. As always, great experience with VU again.
Exceptional as always. Will never use a different lender
Fantastic service all the way through
Very coordinate team effort. At the end team felt more like family.
A very comfortable experience 👍👍😊
Brad Boer did not communicate with me. I had to put in extra work that he should have done in regards to verification of employment. I did not feel that I was advocated for. He was open about not wanting to go above and beyond for me as his shift ends at 5PM on Friday. This makes sense as our closing date was pushed back 4 days from the original date when we had all of the information they needed prior to.
Response from Veterans United
Joshua, thank you for sharing your feedback and for letting us know about your experience. One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays and communication concerns. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
Kyle Riggs and Kate Keating make an amazing team. Always on top of documents I needed to fill out and extremely helpful throughout the entire process of refinancing our home. Kyle kept me informed on the steps and Kate never let me slip on paperwork. Very professional team. 10/10 would recommend.
Love Veteran's United, highly recommended.
Everyone we worked with at Veteran's United went above and beyond for us. As first-home buyers they were with us every step of the way to answer every question we had from simple to complex. Thanks to them we were able to purchase our new home worry free before we even moved into the area.
Thankful for my realtor provided Michelle Killian went above and beyond for me!
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This has been by far the best home buying experience. Thanks VU
These people will HELP you, not a single unanswered question. They take their time so you don’t feel rushed or as if you aren’t heard. Had videos as well to help with looking at paperwork or signing. They make the process easy and leave you with a great learning experience. Definitely 20 outta 10!!
Amazing company!!