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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

382,094

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 382,094 unfiltered, unedited reviews

5 out of 5 Stars
Would Recommend

We would like to mention Katie West and James Curry who helped guide is through all the extra assistance we need from how to get connected to home insurance to turning on power and water. James helped with advise to boost our credit score! We had an awesome team at Veterans United!

headshot image of Kaitlin Hart

Loan Officer: Kaitlin Hart

NMLS# 2306394

5 out of 5 Stars
Would Recommend
headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

4 out of 5 Stars
Would Recommend
headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
Would Recommend
headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend
headshot image of Joshua Schultz

Loan Officer: Joshua Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend

Please share my "private sout out"
On your review page, as it truly expresses how we feel.
Absolutely a problem free and wonderful experience for sure!

headshot image of Emmy Fry

Loan Officer: Emmy Fry

NMLS# 2341610

5 out of 5 Stars
Would Recommend

Was a stressful experience however I am extremely grateful I got this team. Already trying to recommend them and I will be bringing my business back here in the future!

headshot image of Suzie Naeger

Loan Officer: Suzie Naeger

NMLS# 1997209

1.5 out of 5 Stars

This will never end up on a reviews page and defiantly not be on a commercial but, my experience started so strong with VU an by the end of it I didn't even want to buy the house anymore. Never again.

headshot image of Montgomery Hill

Loan Officer: Montgomery Hill

NMLS# 2015305

5 out of 5 Stars
Would Recommend

I want to tha know Allie and her team for going above and beyond during my home buying experience.

headshot image of Allie Leiva

Loan Officer: Allie Leiva

NMLS# 1558421

5 out of 5 Stars
Would Recommend

I loved how attentive my team was for a first time home buyer they really showed why they are the number 1 lender for Vets.

headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
Would Recommend
headshot image of Dan Salter

Loan Officer: Dan Salter

NMLS# 1407348

5 out of 5 Stars
Would Recommend

Great one-stop shop for a VA loan. Very easy.

headshot image of Michael Kane

Loan Officer: Michael Kane

NMLS# 2295187

5 out of 5 Stars
Would Recommend

I appreciate everything you guys done for me.. being a single dad with a questionable credit history you guys put in the work and got everything done.. thank you so much

headshot image of Jessica Pratt

Loan Officer: Jessica Pratt

NMLS# 1450320

5 out of 5 Stars
Would Recommend
headshot image of Nate Alexander

Loan Officer: Nate Alexander

NMLS# 2026800

4.5 out of 5 Stars
Would Recommend

This has been a Rollercoaster, thank you for your patience and understanding of the unique characteristics of my industry.

headshot image of Zachary Debord

Loan Officer: Zachary Debord

NMLS# 192560

5 out of 5 Stars
Would Recommend
Photo submission from Jennifer D.

Best service I have ever received and provides veterans with exactly what we need (a stress free experience). Thank you so much Lily, Olivia and Nate.

headshot image of Lily Farnen

Loan Officer: Lily Farnen

NMLS# 1912630

5 out of 5 Stars
Would Recommend

Outstanding

headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

5 out of 5 Stars
Would Recommend

I truly appreciate the support yall gave me and my family. You were stellar

headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars
Would Recommend

Everything with the team was great. Aside from the underwriter getting really picky about things that required us to submit the same forms multiple time, I enjoyed working with VU!

headshot image of Christopher Anderson

Loan Officer: Christopher Anderson

NMLS# 2483969

0.5 out of 5 Stars

I have put a lot of thought into if I was going to write this review as I was very frustrated with the way our file was handled. There was poor communication about our loan process. We made it very clear from the beginning that all parties wanted to close early. There was no communication on where our loan was or explanation about anything. At one point when we reached out for an update the response we got from Jackie was “We are going as fast as we can.” This was the same response given to our realtor when we asked for an update. We were able to get docs in within 5 minutes of being requested EVERYTIME, yet you underwriters were caught up not knowing what payroll taxes are. It is extremely concerning that in this industry they don’t understand basic liabilities business owners have. I’m curious what these employees think happens to the deductions from each paycheck. The employer does need to send those to the IRS. This held up our loan for 2 weeks which is ridiculous. When we initially started the process we were told 30 days. It took longer. Once we were put into closing we were told Wednesday or Thursday the following week. We made plans accordingly. When we received the update on Wednesday there was no communication about an expected closing date. Then Thursday we were told it would be Monday. This caused me to need to utilize my only 2 remaining vacation days. This could have been avoided had Britney reached out to Lennar title on Tuesday instead of sitting on her hands until Wednesday causing the closing to be delayed. She told us she did not even attempt contact with them on Tuesday. We offered to reach out and she said she had it. These issues continued into the signing on Monday. The document from this company came in at the last minute. There was no communication from Veterans that the signer would need to sign said document. Britney knew the seller had already signed all her docs. We were almost delayed even further due to a lack of communication on the process Veterans has. As a lender myself I feel this was very unprofessional. There were multiple things with our uploaded docs that were not communicated to us, but I knew because I am in the industry such as signing our P&Ls. I feel Veterans need to assess the docs they request on the 1st request based on the type of business someone owns. Maybe some training for underwriters to understand how businesses operate. This process was ridiculous..

headshot image of Britney McMurry

Loan Officer: Britney McMurry

NMLS# 1665781

5 out of 5 Stars
Would Recommend
headshot image of Meghan Kopka

Senior Loan Officer: Meghan Kopka

NMLS# 845777

5 out of 5 Stars
Would Recommend
headshot image of Levi Hoyes

Loan Officer: Levi Hoyes

NMLS# 1884805

5 out of 5 Stars
Would Recommend

Great overall experience. My team was awesome!!

headshot image of Zane Hildreth

Loan Officer: Zane Hildreth

NMLS# 1151139

5 out of 5 Stars
Would Recommend
headshot image of Steve Schuh

Loan Officer: Steve Schuh

NMLS# 1638494

5 out of 5 Stars
Would Recommend
headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
Would Recommend
Photo submission from Billy R.

Veterans United is the best. If you are looking to buy, I highly recommend them. They go above and beyond.

headshot image of Jessie Bailey

Loan Officer: Jessie Bailey

NMLS# 2122253

4.5 out of 5 Stars
Would Recommend
headshot image of Daniel Perry

Loan Officer: Daniel Perry

NMLS# 860457

5 out of 5 Stars
Would Recommend
headshot image of Chris Lippmann

Loan Officer: Chris Lippmann

NMLS# 1943520

5 out of 5 Stars
Would Recommend
headshot image of Gabe Marley

Loan Officer: Gabe Marley

NMLS# 2362261

5 out of 5 Stars
Would Recommend

Entire process was smooth ! Great team and Zach is awesome ! Thank yall so much

headshot image of Zach Huckabey

Loan Officer: Zach Huckabey

NMLS# 2026797

More Reviews

See all 382,094 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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