Refinancing a home can be a challenge however we were very surprised how easy it was going through Veterans United. From the first phone call the process moved along very quickly. We had a wonderful loan officer Katie Rose and transaction coordinator Jen Heishman that were outstanding to work with. All calls or emails were returned so quickly,. They kept us informed throughout the whole process. We would recommend Veterans United, Katie n Jen.....great experience!!!
Our representative jumped right on our process and stayed in touch regularly as it progressed. We were very pleased overall with our experience. We went from initiation to completion in about two months although there were some unusual circumstances with the property. The one thing that I would suggest for improvement is a checklist of things that need to be accomplished and a do and don't list or something similar. . For example, we were told we could look for a home and then were told no mobile homes. NC is mobile heavy. We had an inspection done and decided to have the well inspected on our own. Late in the process we were told we had to have a well inspection. If we hadn't done it on our own, we would have paid the inspector twice. There was some, what I feel to be, unnecessary confusion on the driveway right of way centering on what is a road and what is a single user long driveway. Just minor things, really, that could have become problems. Many things seemed to be hodgepodge as they came up. While no checklist can cover everything, it would have helped. Some forms had to be submitted two and three times, perhaps because multiple people or departments were involved. These are suggestions for VU and buyers. I doubt anyone would have done a better job than VU and, overall, they are first rate. Debbie Rau...outstanding in every way. Friendly, motivated.
Veterans United Home Loans and the people they employ worked tirelessly to make sure we were taken care of from the agent they recommended, through the home finding process, loan approval and all the way to closing start to finish in 25 days. These are true professionals and I would recommend to all my friends. Awesome service start to finish!
I highly recommend utilizing the VA loan! It was incredibly easy and you don't need 10% down to get your loan. It is an excellent benefit that you have earned through your service to our great country!
If your lucky enough to get Tony Meis on your side you will find that he is knows the system and can work out just about anything. He quickly answered any questions that arose and was very reassuring. I have to say I think he is a great guy.
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I Loved everything about buying a house with Vet United and will point anyone I know buying a house to Aaron, Danielle, and Carol.
First time I have went through the VA and the whole experience was very good I know I will use them again the team work with me to insure everything was in order even though there was 2 holidays right in the middle of everything. Thank you all very much for all you did.
My wife and I were very happy with the level of service and benefits we received by using Veterans United for our home refinance. I would recommend VU to any veteran looking to buy or refinance a home. In addition, I would send them directly to Hayden!