People were very friendly and helpful. They sent a welcome box to new home. By what was in it they remembered and paid attention to all conversations. Was highly impressed
The best experience i have ever had!
Second time buying a home. Shopped around for a mortgage and still came back to VU. If there is a third, I’ll just go straight to Jon.
The entire team was very courteous, professional, and thorough! Shane my loan officer even returned my call on Christmas Eve to answer my question! I would definitely recommend them to any veteran wanting to purchase a home. Thanks!
Would never use veterans united or recommend them to anyone else. My lender and closing team haven’t reach out to me and my closing cost went up 6,000 dollars then expect. When I arrived at closing I was unaware that I owe anything. The closing agency threatened us that we would have to leave the property. Thankfully I had the 8,000 dollars in closing cost to cover it. But no one reach out to me to mention that I would owe money at closing. I was under the impression that the sell of my home would transfer the money for closing of my new home. Very disappointed in veterans united for not being transparent with me I was under the impression that closing cost would be 9,000 dollars. 7,000 would be covered by the seller and when I sold my home the funds would be transfer to the closing of my new home. But no closing cost ended up being around 16,000 dollars. I believe the buy down points went up without my knowledge. No one reach out to me. I reach out to management and they basically told me that I made a mistake and I forgot everything. Overall very disappointed in veterans united I will tell everyone to stay away from this company and don’t understand how my closing cost ended up being so around 16,000 dollars.
Response from Veterans United
Hi Trumann,
Thank you for taking the time to share your experience. I’m truly sorry to hear how stressful and frustrating closing became for you, especially when you were under the impression that the funds from the sale of your previous home and the seller concessions would cover the costs associated with your new home purchase.
Unexpected changes to closing costs, particularly that close to closing day, can create a lot of confusion and pressure. I understand how upsetting it must have been to arrive at closing and feel unprepared for the amount due. Communication and transparency throughout the process are incredibly important, and I’m sorry that you left feeling unsupported and unclear about the final numbers and rate buydown details.
Our loan teams do review loan terms, rates, and disclosures throughout the process, including any associated costs tied to rate buydowns or financing decisions. However, it’s clear from your feedback that we did not communicate those details in a way that left you feeling confident and informed, and that’s something we take seriously.
We appreciate you bringing these concerns to our attention and would encourage you to reconnect with our Client Advocate team so we can review your experience further. We’re available at 1-800-212-5200 or ClientAdvocate@vu.com from 9 a.m. to 5 p.m. CST Monday through Friday, but please feel free to reach out anytime.
Sincerely,
Claire S., Client Relations Manager
Had a great experence and they worked hard to keep everything on track to the best of their ability, I am so happy with my new home, thank you Veterans United.
Jordan and the team was amazing !!
Really great organization. They help you every step of the way. This is my first time buying a home and I never felt in the dark or unsure as everything was explained thoroughly the whole time. They have a very professional, polite, informative, and responsive team. I definitely would recommend their services!
Honest and straightforward about everything. Make sure I had all the tools needed.
Best home buying experience ever, you guys are amazing
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My experience with Veterans United was outstanding from start to finish. The entire team made the home buying process smooth, transparent, and far less stressful than I expected. Karol Hart was an incredible loan officer — always responsive, knowledgeable, and willing to explain every step clearly. I always felt informed and supported throughout the process. The communication, professionalism, and overall coordination between everyone involved made me feel confident every step of the way. I truly appreciate how dedicated the team was to helping me get into my home.I also want to recognize Amanda Girrard, my transaction coordinator, who was incredibly helpful throughout the process as well. Amanda was responsive, organized, and helped ensure everything moved smoothly behind the scenes.Together, they made the home buying experience far less stressful, and I’m very grateful for all their support.
Everyone in this office is amazing! I have used them twice, and would use them again! Kala and Marty are very helpful, and will do anything and everything to help with the process!
If you are qualified to receive Veterans benefits contact Veterans United to handle your your VA loan. Totally professional, responsible, and knowledgeable for any questions regarding your real estate transaction. Best service I have encountered in my life!!
The whole process was very easy on my part. I was guided each step along the way and was always updated and informed about the current/next step on the process. The app makes it very easy to upload required documents. Very satisfied with the level of care and concern that was shown by both Lynn and Tim. They were fantastic in every way!
We couldn’t have asked for a better experience with Ross Pierson! From start to finish, he guided us through the VA home loan process with professionalism, patience, and genuine care. He took the time to explain every detail, answer our questions, and ensure we understood our options—making what can often feel like a complicated process smooth and stress-free.Thanks to Ross, we felt confident and supported throughout the entire journey. He and his team went above and beyond to ensure our loan was processed quickly and efficiently, and we always felt like a top priority.If you’re looking for someone knowledgeable, reliable, and truly committed to their clients, we highly recommend Ross. Our homeownership dream became a reality thanks to his outstanding guidance.
