Wonderful experience, my team treated me like a person not a number. They kept me informed about everything through out the process.
Rachel Amarino was wonderful. She was there with the majority of the process and made me as the costume feel like a mattered. She was there and to explain every question and made sure I felt confident with every thing I needed to complete refinance. I didn’t shop around for which company I wanted to go with, I knew from the git go because this wasn’t my first time with veterans united. There is no other company I’d go with in the future.
For a national company, this one gives you the opinion that they are your local bank. Everything was handled professionally and as effortlessly as one could expect for a home loan. The internet process was easy and through. Questions were quickly responded to. I was definitely impressed that everything was able to be done online, with only the notary coming to my house to sign final documents. I would definitely recommend them.
James is a first rate pro! Fantastic support staff. Kudo's to Torie - she was always very responsive, knowledgeable, patient and helpful! Ashley made sure we were on track to close and answered those last minute questions. We could not have asked for a better loan team!
This was my 3rd experience with VU and Janeanne. As always it was wonderful! Will be using again in the future for our last PCS move to our forever home.
Little effort on my end all I had to do it check things off the to do list very good experience.
Outstanding service!
Great company
Just a minor note. A couple times now I have called to ask a question or speak to my loan team about better understanding things I am unfamiliar with. Most recently specifically about if a refinance is a good option or what it entails. As a first time homeowner there are things I don’t know. For instance I paid my property tax out of pocket because I didn’t know it was factored in and would be taken care of. I get the team is busy, I get time is essential when rates are low to get things moving. I prefer understanding and being informed by the team I am trusting to do business with. Rather than asking a question and then being immediately routed into next steps without educating me or speaking with me.
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Taylor was absolutely fantastic in our initial financing and refinancing. I would wholeheartedly work with him again and our family highly recommends him.
This is my third time working with VU; they're my go-to for VA loans and IRRRL's.
Terry and his team are fantastic! Terry was available to answer all of our questions, knowledgeable, and very responsive. I highly recommend choosing Terry as your personal loan specialist!
