The entire loan team was extremely helpful and I’m glad to have them appointed to us to help find a home. We have done this 2 other times in the past and this was the best out of them all. Rachel answered every question, no matter how simple or complicated it may sound. Everyone got back to me in a reasonable amount of time. I appreciate everyone’s hard work and dedication for this process.
A real team and absolutely terrific ambassadors for VU! The team? Randee, Sara, McKenna and untold more!
The team made a complicated and cumbersome process easy and simple. If I had known it would be this easy I would have done it years ago. 10/10
Even the title company and my realtor were ecstatic working with Carl and the team! Everyone was exceptional!!!!
In the world of VA loans, Leanna and her team are Tier One Operators!
I’m beyond grateful with Logan, LeeAnn and Emily. They were on top of everything, working fast but efficiently. Thank you guys!!
Not much more I can say other than Thanks!
From start to finish Leanna was the best... So helpful and informative thru the whole process. Great job!! We couldn't have done it without her.. Many thanks to her and staff to make the process great. We'd do it again!!!
Dylan and Donna were absolute professionals throughout the whole process. Answered all my questions and really made me feel like I was being taken care of. The speed of the whole process has many people blown away, myself included. I hope that all your employees are as invested as these two were! Thank you again and we look forward to using Vets United down the road!
Overall, the process was underwhelming—lots of hidden fees. Communication was only good when they needed something signed at the last minute. I felt like I did a lot of the leg work, but if we were supposed to be a team, it shouldn't feel like that, and their fees are a bit higher than the competitors; overall, if I had more time, I would choose someone else. However, the app is super beneficial, which was the best part of the process.
Response from Veterans United
Hi Kedrick, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Coordinator we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you providing more detail and help us look to improve.
“Katie is an exceptional loan coordinator. She kept us advised every step of the mortgage process, explaining the reason for every obscure document requested from us. I had her on redial, that’s how much we spoke”. Her manner was always friendly, and she was always available to answer every question we had. She is a subject matter expert and deserves recognition for all her hard work. Thank you Katie for helping me in the whole process, me and my family are beyond grateful!
My entire team was phenomenal! After a nasty divorce, I can say I knew going into the homebuying process that this was going to be an uphill battle. I spoke with our Loan Officer, Tony Stephenson, and immediately felt 100% better. It was going to take some work on our end, and some time, but there was a way we could make this as painless as possible. With several months of work, and very consistent communication back and forth, we were able to get the preapproval we had hoped for. We found a home that was perfect for our family, and Veteran's United made sure we never had any questions along the way. Several people kept us in the loop as to where our approval was in the process, what would happen next, and what was needed from us (if anything). I've bought a few other houses in my life and none of them went as smoothly as this one (something that I would've thought would be the opposite in the situation I was in). After my original documents were uploaded, I was never asked to send anything a second time, something that (if you've purchased a house before) you know to be a pain. Not with Veteran's United! They were very methodical and organized, and I really felt like I could trust them.The week before we closed on our home, we received a mysterious box in the mail from our Veteran's United team. To our delight, all of the wonderful people that had helped us with our loan had sent our children a little care package. We have three boys, the oldest being seven, and inside were loads of adorable nature-related activities. Colored pencils and scavenger hunt cards, a magnifying bug viewer, bubbles, and a special "moon-ball" that my 5 year old can't stop playing with- amongst other things. It was like all of the times we had "small-talk" over the phone, they really listened and took note; it felt like they really knew our family and we were absolutely taken aback by their generosity.I'm not one to write reviews, and I don't want to go on forever, but I would absolutely recommend Veteran's United, Tony Stephenson, Rachel Lenz, and Shanellen Sullivan to anyone who is in the market to purchase a home. From a real person with real experience, they treat you like long-time friends. Thank you to our whole team who pulled it all together for us to make this dream possible, we literally can't think of one bad thing to say. We are so grateful for all your help! Keep up the great work!
Second time using my VA home loan benefits. I feel that my experience overall was heaps better than my first time experience. Having everything go through the app and website made it super easy to keep track of everything while on the go and I didn’t have to track a ton of different email chains nor have to make various copies of important documents to make sure I didn’t lose them throughout the process and afterwards.
I would not use them again! Too many errors, time delays and no accountability! I had to chase down incorrectly sent money and get payment corrected. You cannot choose your own title company and the given title company made many errors that I had to correct or bills not getting paid and thousands of dollars lost/misapplied. Buyer beware! Be prepared to call VA to get your paperwork through.
Response from Veterans United
Carol, thanks for acknowledging this issue so that we might step in to provide further assistance. While Veterans United does not have direct control over the actions of third party providers, it is important that we work together to promote resolution for you. A Client Advocate here has attempted to reach out for more information and has begun to research your comments. We will be digging in to learn as much as possible about what caused your closing delays and remain available to speak with you should you wish get in touch with us.
If i ever decide to move anywhere else in my military career, I hope Matt and Monica are still there to assist me.
Jake and his team were a pleasure to work with and made my usually complicated process very easy! Everybody was so friendly they made me feel like family!
Conner Cook rocks! His guidance as well as his quick and clear responses to our questions made him our "go to" guy throughout the application process. With Conner we were never alone.
This is an A+ team and I will always be thankful
