It was pretty shaky in the beginning. There actually was a point where we were going to pull out of the whole deal because how bad things were going.
Things got better near the end and we finally did get the house. Super thankful that we got the place but in all honestly I would have went to a different company just from all the things we went through in the beginning.
We did not close on time due to a very slow appraisal process, an overly detailed loan officer interrogation. This was then followed by a lengthy underwriting process.Most to do items were responded nearly immediately on our end. Having been through the home buying process several times (Loan Depot, Bank of America, USAA, Discover, etc), this was by far the slowest one due to the lender.
Veterans United is unparalleled for home buying. I don't think other companies that say that are VA-backed can do what the people at VU can do. The process was well-detailed. The team I had went above and beyond to help me get my first home and become a homeowner.
The overall experience was def new to me as a first time home buyer and I was expecting a more smoother and efficient process. I was disappointed with the lack of communication and or urgency with the title company and the lenders stepping in and providing the necessary documentation to get the close down in a timely manner. I had to change my day off 3 times due to the closing date not happening on the day it was suppose to and I am glad my job was very accommodating in letting me switch my day off.
Veterans United was absolutely fantastic from the beginning - to evaluating our credit, pointing us in the right direction to improve upon our credit, providing timely follow ups to ensure we remained focused and on track, educating us to insure we were able to obtain results as timely as possible. Thoroughly explaining the process, educating us along the way and constant follow ups to insure we were content with our progress. We were searching many various areas in Illinois, determined to find not only an affordable home but a home we would love that checked all our boxes. They were quick to find us a realtor for wherever our interests took us.
We were unfortunate to fall in love with a house, which we didn't find out until the seller
had accepted our offer that he was court ordered thru his divorce to sell his house. We began to suspect that the seller was less than pleased to leave his home when his contingency period allotted to find a satisfactory residence came and went. As we really
loved the house we remained vigilant and waited. 5 mos later after the seller's court date he disclosed the judge had ruled that if he provided his ex with half the sale price of the home, he would be permitted to keep his home. It was very disappointing for us to realize that the house we had chosen would never be ours. VU staff were all very accommodating and did everything they could to help us find a new home.
We are very happy with our new home and believe that everything must have been designed to have happened just as it did. Even though at the time I would not have believed that we would have been able to find a better home, the home we purchased is exactly that. Thank you VU for standing by us and patiently guiding us through this search to help us find our new home.
Worked out great for me and high appreciate all the hard work you guys put into getting this finished for me
As a Disabled Veteran, Veterans United made the home buying process and online experience extremely easy to follow and were concise in assisting me with any and all questions. Thanks to VU My family now has a place to call HOME.
Glad they were willing to rate match. Once started, the process was pretty smooth. They were responsive and prompt.
We were in dire straights, our home had mold and I am disabled from Iraq. We turned to an internet search and we found Veteran's United. We went from a hotel to air bnb, but the team was there with us throughout the wait. Their kind words kept me sane, and my mind at ease. They never said we can't or anything negative to us. Sometimes I thought they were Superheroes. I will sing their praises, and HIGHLY RECOMMEND them to all my Veteran friends, and once again for me and my wife Katrina, and daughter Peyton thanks for our GREAT home and new lease on life. SSG(R) Rico Rawls
I cannot say enough good things about the VU team, process, and overall experience! Everyone went above and beyond to make this home purchase as easy as can be. Sure there are some more requirements with a VA loan, but the team worked diligently to make sure everything was taken care of smoothly & in a very timely manner!
Everything fell into place. From initial contact to final closing. The documents needed throughout the process were upload to the “My Veterans United” app. Any questions I had were answered to my satisfaction and there was constant communication whether a phone call, email, or text. All in all it was a very good experience.I’ll also add, this wasn’t my first experience with purchasing a home using the VA loan and by far this was the easiest.
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We got closed on the house in 1 month flat and I love the experience working with the entire team
I I think my whole team. For making this happen for me. And I also Thank god.
Mike and his TEAM made the whole stressful process very easy and manageable. They guided us step by step. Mike and his TEAM answered every question we had. Thank you for everything.This dream home (for us) is more than what we can ask for.Robin and Harry
When I called Veterans United in January, I did not expect to be in my new home so quickly. We were ready to close by the end of March. The Veterans United team are professional, competent, and are great communicators. I love the extended team also. The lawyers were great and whenever we ran into a roadblock, they took care of it quickly. My family and I are so glad to be a part of the Veterans United family.
Everything about Veterans United was great! I’m so happy we were able to have a wonderful team help us with the purchase of our home. They were all great communicators and made sure we understood everything.
