Frequently Asked Questions About the Branch Network

• What does it take to be a Branch Partner at Veterans United Home Loans?

  A Veterans United Branch Manager should be a focused mortgage originator who’s enthusiastic and ready to build relationships with their local military community. Extra points to individuals who’ve built up those relationships already! Our best Branch Partners are well-respected in their communities and are completely dedicated to serving their local homebuyers. We’re looking for individuals who will grind until their goals are reached. Our ideal candidate is also focused on upholding our company values: Be passionate, deliver results and enhance lives. If you want to achieve bigger professional goals, have mortgage industry experience and are drawn to the Veterans United Experience, then we want to hear from you.

• How much time will it take for me to onboard?

  A lot goes into onboarding a new branch location, but the length of time it takes to complete the process varies! Our onboarding experts will help your process go as smoothly as possible. They will get you up and running as soon as you sign your contract to work at Veterans United. You may wait until your last day at your current employer’s company to start at Veterans United, or you may sign it then finish the length of your employment. Situations vary; we’ll talk you through yours to ensure you’re ready.

• Who will help me find an office location and set it up?

  Branch Project Manager Brittney Lowe will help you every step of the way. She’ll help you find a location you like and contact the owner or landlord to learn more. Brittney will serve as the liaison between you and the leasing agent or landlord and the Veterans United legal department. Her job is to ensure you enter into a fair agreement compliant with industry regulations. Brittney will also contact Veterans United IT so they can order equipment for your building.

  Once the space is obtained, Brittney will help you:

  • find furniture
  • paint and replace floors if needed
  • obtain signage
  • switch utilities to company name
  • set up document shredding company
  • begin the licensing process, which can take four to six weeks depending on each situation
  • notify Accounting department of rent and recurring charges associated with building
  • introduce you to the Branch Marketing team

  Brittney will maintain the lease, keep track of renewal and termination dates and provide you with ongoing office support.

• How long will it take for the office building and me to get licensed?

  A license is tied to an individual by his or her name and NMLS number. Each person in a licensed position should hold a mortgage loan originator license in the state he or she wants to do business. To become licensed, the individual’s NMLS account is set up, and all SAFE and state prerequisites are completed by him or her.

  You must start with Veterans United in order to submit an application. The license application is submitted after the above prerequisites are fulfilled, and Veterans United’s Licensing Team will follow up after it’s approved. After approval, the individual can start doing business.

  The building in which you work must also be licensed. This license is tied to the branch by name, NMLS number and address. The branch and individual’s license must be approved before the individual can start doing business in that state and in that building. A business license may also be required, depending on the location of the branch office.

  Veterans United’s Licensing Team prepares and submits the building license application and will notify you when it’s approved. Depending on the state’s requirements, the branch manager’s license and branch license applications may have to be submitted simultaneously.

• How long will it take for me to transfer my license to Veterans United if I’m already licensed?

  Already licensed? Our Licensing Team will request to transfer your existing license to Veterans United. The Licensing Team will communicate with you and the state in which you’re licensed to do this. The average cost to transfer a license is $30, and the average turnaround time is five days.

  To transfer the building’s license, our Licensing Team will prepare and submit a license application and follow up with regulatory agencies until it is approved. They’ll notify you when the license transfer is approved. Mortgage licenses vary depending on the state of operation. The average branch license costs approximately $500, and the average business license costs approximately $200.

• How much do these licenses costs?

  The cost of the individual’s license depends on the state. The average license cost is approximately $370. The average turnaround for licensing is two-and-a-half weeks.

  Mortgage licenses vary by state. The average cost is approximately $500, and the turnaround time is around three weeks. Business licenses also vary, and they cost approximately $200. The average turnaround time is three weeks.

• What does Veterans United’s benefits package look like?

  Veterans United Home Loans offers its full-time branch employees a benefits package. This package includes paid time off, paid holidays, quarterly massages, 50 percent coverage of gym memberships, anniversary gifts, a “Pay it Forward” program, a 401(k) program (company match), full medical coverage starting the day you start at Veterans United and more.