Brenda Mertz was amazing to work with!
Mike Stallings was very helpful and helped to ease the stress and anxiety of the process of buying a new home.
Casey, Angie and the team were awesome in processing my loan. They kept me informed through the entire process and were quick to respond to my phone calls and emails. Also I loved the welcome mat they sent me after the loan was completed.
Greg experience. Only things I would have liked was just a little more communication on where our process stands.
All aspects of the loan process went very smooth
I am grateful there is a company that looks out for veterans. Great experience!
It was very difficult to get ahold of my lender on weekends or after 5 pm. He also miscalculated our mortgage by $300/month and did not inform us that we would be responsible for taxes that cost us an addition $4000 at closing.
Response from Veterans United
Hello Cory, thank you for letting us know more about your experience. We hope that many parts of the process went well for you aside from the points mentioned in your feedback. It is our goal to use your valuable feedback to seek ways to improve our service. While we do observe standard business hours, it is our goal to personalize every experience as much as possible. We would love the chance to discuss further with you and explore ways that we might improve our customer service in the future.
Truly a great group of people who made our first home buying experience Everyone was so helpful and so nice to work with. Very happy
It was an outstanding experience working with Mike and his incredible team. They went out of their way even after work hours to ensure we were taken care of in every aspect of purchasing our home! They worked tirelessly to ensure everyone working on our purchase was making timely progress to ensure we got into our home!
Aaron and the Veterans team were outstanding
Easy. Best service ever! My second home Loan and by far easiest people to deal with.
So professional. So quick. So communicative. I felt like buying a home was such a breeze !
This was our first experience with buying a home. It started with Tandy helping us get ready to be approved, then Mike, Nathan and Erin all worked diligently to ensure the rest of the process was smooth. It made for a great experience all around.
The entire process was really smooth! I thought it would be difficult and tiring, but Justin and his team were awesome!
