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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

126,473

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
108,725
4
14,014
3
2,069
2
947
1
718

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Showing all 126,473 reviews

5 out of 5 Stars
Would Recommend

Loan Officer: John Stockstill

NMLS# 1373137

5 out of 5 Stars
Would Recommend

Brenda Mertz was amazing to work with!

Loan Officer: Molly Meis

NMLS# 1046490

5 out of 5 Stars
Would Recommend

Mike Stallings was very helpful and helped to ease the stress and anxiety of the process of buying a new home.

Loan Officer: Mike Stalling

NMLS# 1105433

4.5 out of 5 Stars
Would Recommend

Loan Officer: Steve Gustafson

NMLS# 1599009

5 out of 5 Stars
Would Recommend

Loan Officer: Phil Stroessner

NMLS# 1092882

5 out of 5 Stars
Would Recommend
Photo submission from Patricia S.

Casey, Angie and the team were awesome in processing my loan. They kept me informed through the entire process and were quick to respond to my phone calls and emails. Also I loved the welcome mat they sent me after the loan was completed.

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
Would Recommend

Greg experience. Only things I would have liked was just a little more communication on where our process stands.

Loan Officer: Jose Banuelas

NMLS# 1287239

5 out of 5 Stars
Would Recommend

All aspects of the loan process went very smooth

Loan Officer: Ryan Madison

NMLS# 832361

5 out of 5 Stars
Would Recommend

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Would Recommend

Branch Manager: Kelly Stephens

NMLS# 58755

3.5 out of 5 Stars
Would Recommend

Loan Officer: Seth Wilmes

NMLS# 1632136

4 out of 5 Stars
Would Recommend

Loan Officer: Derek Flood-Lorber

NMLS# 984493

5 out of 5 Stars
Would Recommend

I am grateful there is a company that looks out for veterans. Great experience!

Loan Officer: Jennifer Deaver

NMLS# 1464178

1 out of 5 Stars

It was very difficult to get ahold of my lender on weekends or after 5 pm. He also miscalculated our mortgage by $300/month and did not inform us that we would be responsible for taxes that cost us an addition $4000 at closing.

Response from Veterans United

Hello Cory, thank you for letting us know more about your experience. We hope that many parts of the process went well for you aside from the points mentioned in your feedback. It is our goal to use your valuable feedback to seek ways to improve our service. While we do observe standard business hours, it is our goal to personalize every experience as much as possible. We would love the chance to discuss further with you and explore ways that we might improve our customer service in the future.

5 out of 5 Stars
Would Recommend

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend

Truly a great group of people who made our first home buying experience Everyone was so helpful and so nice to work with. Very happy

Loan Officer: Brandon Brown

NMLS# 1493029

5 out of 5 Stars
Would Recommend
Photo submission from Maleaha H.

It was an outstanding experience working with Mike and his incredible team. They went out of their way even after work hours to ensure we were taken care of in every aspect of purchasing our home! They worked tirelessly to ensure everyone working on our purchase was making timely progress to ensure we got into our home!

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend

Aaron and the Veterans team were outstanding

Loan Officer: Aaron Hayes

NMLS# 1144691

4 out of 5 Stars
Would Recommend

Loan Officer: Scott Houin

NMLS# 1245877

5 out of 5 Stars
Would Recommend

Loan Officer: Tyler Sadich

NMLS# 393144

4 out of 5 Stars
Would Recommend

Loan Officer: Jared Wilmes

NMLS# 1378229

5 out of 5 Stars
Would Recommend

Loan Officer: Chrissy Smith

NMLS# 1126211

5 out of 5 Stars
Would Recommend

Easy. Best service ever! My second home Loan and by far easiest people to deal with.

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Branch Manager: Alice Schneider

NMLS# 252027

5 out of 5 Stars
Would Recommend

So professional. So quick. So communicative. I felt like buying a home was such a breeze !

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Loan Officer: Terry Roberts

NMLS# 397987

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend
Photo submission from Patrick F.

This was our first experience with buying a home. It started with Tandy helping us get ready to be approved, then Mike, Nathan and Erin all worked diligently to ensure the rest of the process was smooth. It made for a great experience all around.

Loan Officer: Mike Dianics

NMLS# 910759

4.5 out of 5 Stars
Would Recommend

Loan Officer: Joel Deiber

NMLS# 1698013

4.5 out of 5 Stars
Would Recommend

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

The entire process was really smooth! I thought it would be difficult and tiring, but Justin and his team were awesome!

Loan Officer: Justin Benge

NMLS# 1524876

5 out of 5 Stars
Would Recommend

Loan Officer: Jacob Powers

NMLS# 1565057

5 out of 5 Stars
Would Recommend

Loan Officer: Aaron Foster

NMLS# 298410

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See all 126,473 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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