Always a pleasure working with Vetetans United.
Great job fast and efficient.
Everything was smooth and easy. The team always responded to my questions in a timely manner. I am very pleased and would highly recommend Veterans to others.
It was really a great experience to have Alen Catic as my Transaction Coordinator. Interacting with him over the phone made me feel at ease and his laughter is genuine and contagious. Thanks so much for your hard work and for bringing my dreams to reality. Thanks to the entire VU family for everything.
Working with Veterans United was an easy process
The only issue we felt was the fluctuations in closing cost. Initially, we were told $3000, then $7000. It ended up being near $10k. Everything worked out in the end...we just got alarmed when it seemed like it kept going up.
Daniel and the team were great, always answering your questions in a timely manner.
Daniel Perry and Joe Hooker were very professional and easy to work with. This was our first time financing a home, and these two guys answered a lot of questions from me and were glad to do so. I like the fact that when I called, I always got Joe or Daniel and not some machine. They made it easy for me. Outstanding people.
Our loan team was outstanding. They worked quickly and efficiently to ensure that our home loan was successful and our experience was outstanding.
I don't like that information being relayed to me kept changing and at the end was the worst. The seller received more detailed information and was kept better informed than I was. (Which surprised me that anything was shared with her, without my permission) I was told my closing fees could be wrapped in my loan and that I would receive my deposit from the seller. I got to closing and needed money (I had to wire the money after being told by Collin to do a cashiers check, double fees) and the return fee from the seller was already claimed from you'll (I was told same day a few hours earlier that I could claim the money at closing). The attorney fees was also paid. (Did I end up paying that) Very poor experience. Instead of this being the happiest day for me, I was not happy at all.
The online portal is great. the process wasn't completely flawless but overall satisfied. I wished I'd receive the loan estimate a little sooner...our mortgage payment (including insurance and taxes) came out to a little more than we anticipated.
From preapproval to loan to closing, everything went exceptionally smooth. It was such an easy process in comparison to standard home loans we had done in the past.
My Loan Officers were Johnny Mitchell and Amy Zager. They were always so informative and polite, and they were so easy to talk to. I always felt comfortable talking to them, and even more comfortable about the process after we spoke! In my opinion, they are some of the best at what they do.
Excellent experience, great customer service. My loan team was on top of all communication.
Thanks, Clay and Courtney!
The process was a bit overwhelming. We ended up with missing documents and there was no sense of urgency. Title company had no documents on closing day because the loan coordinator sent to wrong email. Pushed back closing a few times because attention to detail and urgency were lacking.
Caleb and Samantha were awesome! Very easy process