We originally were with a different loan specialist and didn’t have the greatest experience. Tim saved everything and went above and beyond to make sure we felt comfortable and confident with every aspect of the loan process. If anyone plans on using Veterans United, I recommend requesting Tim. We had a great experience working with him.
My loan officer and the members of her team were great. We are very happy with our new home.
BUYER BEWARE - We were left extremely disappointed by our home buying experience with Veterans United, which was even more disheartening considering how many great reviews we read from other buyers. Our loan officer was inattentive, did not respond to emails or phone calls for WEEKS at a time, missed sending out critical paperwork, and when we as buyers, our real estate agent, and the closing title company brought this to Veterans United's attention time and time again, we were told the problem would be fixed and it was not. Our loan officer wasted our time for weeks on end asking for us to give a justification for why we were moving to another state, saying that without a good enough reason, the underwriters might not approve our loan. Given that we were free to work from wherever we choose and are not tied to a specific local office or region, borrowed less than we were ultimately approved for, had outstanding credit and more than enough income to make our payments, this was extremely upsetting to have our time wasted over and over again when it not only has no impact on our ability to repay our loan and we were well within our means, but also that it is nobody's business where we are moving or why as long as we make our payments in a timely manner. Nobody I asked had EVER heard of such a ridiculous request, much less that being made a stipulation for whether or not our loan would be approved. Yet this was what our loan officer wasted our time with for weeks on end, but could not be bothered to deliver paperwork in a timely manner, answer his phone or email during time-sensitive moments in the buying process or to meet deadlines, and blatantly ignore paperwork that we needed him to review for accuracy before getting signatures and then blame us for reasons he made up. He took no responsibility for his actions and this is completely unacceptable.What should have been a relatively painless process was made difficult, frustrating, and left us with a bad taste, which is a shame considering we have several military and veteran friends who are in the beginning stages of the home buying business. I wish I could tell them that we had a good experience, but I have never been so confused, irritated, or talked down to in my life. This process seems to be heavily dependent on your loan officer, so all I can say is if you get the same one we had, withdraw your application and look elsewhere for financing unless you enjoy months of headaches, not sleeping, and stress-induced chest pain.
I would recommend Veterans United to all vets!
It's no wonder Veterans United is the top rated mortgage company for veterans buying a home. I got the lowest interest rate I have ever heard of. The team of people assigned to help me were first class all the way, start to finish. I always felt like I was their only customer. Thanks VU
I would choose Veterans United to buy a house because I had a very good experience with my loan officer and real estate agent. They both helped me even despite me being in different state.
No Stress, easy to follow process. We barely did anything! Lee Ann is one of the kindest and educated people for this process, she was ALWAYS there! Does she ever sleep? All 3 make a great team, and we wish you many years of success!
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If You are a COMBAT VETERAN I would suggest You ask for Aaron Rand. He is VERY Helpful and Understanding. He will treat You with Love and Respect. After doing business with Veterans United, I will NEVER EVER use USAA for anything. AIRBORNE ALL THE WAY 82ND FOREVER
When we first met Travis Ward, he was just a loan officer. After a few months of interaction with Travis, he became our trusted friend. Travis is warm and articulates. He knows his product very well. He took his time to explain all of our questions within 24 hours. Besides those outstanding attributes, what stand out the most about Travis are he is very patient and his ability to listen to our questions/concerns, he waited for us to finish our questions completely before he responds. Travis never once (never) jumped in the middle of our sentences. We would definitely refer him to our friends and family members for VA home loan. It would be a mistake should Veterans United not to retain his service nor inadequately compensate base on his outstanding skills, personal and professionalism!! Warm Regards,Khoa, Susan and Nhat Huy (from San Diego, CA)
