Just had an amazing experience with dealing with the va home loan. Kris, annie and dan were fantastic.
Veterans United is great. I would definitely recommend them to anyone looking to purchase a home.
STARTING OUT, MY EXPERIENCE WITH VU WAS GREAT! INITIALLY, I BEGAN WORKING WITH JARED AND HE WAS AWESOME. HE WAS VERY PERSONABLE AND WE HAD GREAT CONVERSATION. HE WAS ALWAYS AVAILABLE AND WILLING TO ANSWER ANY QUESTIONS THAT I HAD AND PROVIDE INFORMATION THROUGHOUT THIS PROCESS. KYLE WAS ALSO A GREAT VU CONCIERGE TO WORK WITH. THESE TWO MADE THE PROCESS RELATIVELY EFFORTLESS AND I WOULD ABSOLUTELY WORK WITH THEM AGAIN.MY EXPERIENCE WENT DOWNHILL WHEN MY FILE WAS TRANSFERRED TO ALICE. ALTHOUGH SHE IS VERY NICE, SHE ALWAYS SEEMED TO BE IN A RUSH WHEN WE WERE ON THE PHONE. SHE DIDN'T REALLY LISTEN TO WHAT I WAS SAYING OR THE QUESTIONS I WAS ASKING AND WOULD FREQUENTLY CUT ME OFF MID-SENTENCE, WHICH IS A HUGE PET PEEVE OF MINE. ALSO, WHEN I GOT TO THE CLOSING TABLE, I WAS TOLD THAT I SHOULD HAVE DONE THE WIRE OF THE CLOSING COSTS PRIOR TO THE CLOSING DATE. I DIDN'T KNOW THAT I HAD TO COMPLETE THE WIRE PRIOR THE CLOSING. MY LOAN OFFICER DIDN'T BOTHER TO EXPLAIN THAT INFORMATION TO ME. LUCKILY, I HAD TIME TO GO TO NAVY FEDERAL TO GET A CASHIER'S CHECK BUT THAT SITUATION COULD HAVE TURNED OUT TERRIBLY IF I DIDN'T HAVE A BANK IN THE AREA. IT JUST SEEMS THAT SHE WOULD HAVE CALLED TO GO OVER ALL OF THAT INFORMATION WHEN THE FINAL LOAN DISCLOSURE BECAME AVAILABLE JUST ENSURE WE WERE ON THE SAME PAGE. I WAS GENEROUS AND GAVE HER A 7\10 ABOVE BECAUSE SHE WAS TYPICALLY EXPEDITIOUS TO RESPOND TO TEXTS AND SHE DID A GREAT JOB EXPLAINING BUYING DOWN THE INTEREST RATE VS. PAYING A HIGHER DOWN PAYMENT.MY OVERALL EXPERIENCE WITH VU WASN'T TERRIBLE BUT IT WASN'T THE GREATEST EITHER. I WOULD LOVE TO WORK WITH JARED AND KYLE AGAIN BUT WOULD PREFER NOT TO WORK WITH ALICE IN THE FUTURE SHOULD I CHOOSE TO REFINANCE OR FINANCE ANOTHER PROPERTY THROUGH VU.
The team I had at Veterans Untied were nothing short of amazing throughout my whole process! Highly recommend! Thank you all!
Loved the process with Veterans United, completely different (in a good way) and easier than my previous home buying. I would highly recommend them to anyone! So happy I used their services.
I can’t thank Ryan Cannon and his team enough for the amazing assistance they gave me in buying my house!! This is my second loan through Veterans United and I would recommend them to anyone! Amazing job!! Thank you all so much☺️
The whole team did absolutely amazing. Shoutout to Glen and Brayden for being so diligent and responding so timely. Both were very articulate and gave us a 200% view of each step throughout the process. Jared definitely put together a great team for our transaction! Kudos!
Brittany was very helpful and patience.
Tim was there for me and my family from the word go he had my back and we where able to get the home that we loved. We had a few hicups along the way but nothing was ever to big to be dealt with. Tim even cared enough to give and after hours phone call if things needed addressed or if good news came in!!
All around a pleasant buying experience. Will recommend you to my fellow veterans!
THANK YOU ALL DEEPLY
These guys had my back from start to finish I am so glad I went with VU
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Experience first-hand why 333,139 homeowners give us a perfect score!
Robert and Julie were absolutely AMAZING! They were with me every step of way. Julie worked hard to move my closing up since the lower level where I was living flooded due to severe weather. Everyone should have a Robert and Julie on their team!
Jeff Magsamen is a standout guy! He answered all my questions and made my home buying experience easy and comfortable!
All of these things above are or could be expectations of any customer. What blew me away was when I experienced a fall from my horse, was injured, the crew took time to send a get well soon card and called to make sure I was doing well. This speaks to the personalized service and attentiveness of the group to each customer.
