I was absolutely pleased with the service I received from Veterans United in re financing my mortgage from beginning to end, very courteous and professional and I would certainly recommend their services.
I’ve recommended veterans United to many of my veterans friends.
Our VA loan reps were all very available for answering questions and prompt to get back. They were also patient and understanding when we needed time to submit documentation.
My loan specialist, Micah, was attentive and responsive whether via text or phone, he answered all my questions. The refinance process was straightforward and compared to other lenders, to include my initial lender, I was able to get the best APR and reduced monthly payment with veterans united. I will be recommending to fellow veterans.
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We have worked with Veterans United twice in the last 6 years, each time it has been a pleasure and very time efficient. The staff we worked with were very helpful and ensured we were kept in the loop throughout the process. They are the Best!
Derek Summerford was our first loan coordinator and definitely does not have the customer in his best interest and does not perform in a professional manner. My recommendation for veterans United is to part ways with derek.Kimmy on the other hand was very pleasant and professional and a joy to work with.
Response from Veterans United
Hi Anthony, thank you for speaking with one of our client advocates. When a seller is not willing to sign extensions, it can really cause a wedge in the process and that certainly happened in your first round. Once you went under contract again, we were so happy to see a closing within 30 days. We loved that you enjoyed working with Kimmy and we appreciate your honest feedback. Our Client Advocate team would love to learn more about the ways we might help improve the team for future clients. Please reach out to connect with us and provide details on your experience. We are passionate about turning experiences like yours into positive training opportunities.
Best team to work with. I’d choose VU over the competition
Veterans United rocks!! Thank you for your dedication and hard work.
