I home all prospective homebuyers have as good an experience as we have had.
As a first time buyer, communication is very important especially closer towards the closing date. I understand that there are a lot of third parties involved and the loan team has no control of what they do. It can be very frustrating for all involved. But please stay professional and be patient with us and our thousand questions.We closed on the 8th of December instead of the projected 25th of November. We were lucky because our landlord let us extend our stay twice during this period. We did not get enough updates during this period. Loans team say one thing and the seller was saying another. We started calling other loan agencies because we were willing to wait another 30 days or even walk away from the entire process. Our realtor Jeff Rose was the only reason we stayed with United Veterans. Bottom line communication is important and the loan team did not provide enough of it.
Response from Veterans United
Harrington,thank you for taking time out of your day to share this information. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. We would like to learn more about your experience. A member of our Client Advocate team is available to you to help improve our service for future customers
Quality experience across the board for Veterans United...….
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If you are fortunate enough to get Veterans United you have no worries about loan ,they will be so effecient that you will feel special all the wat through the loan process from begining to end.
Jason and Megan were communicative, timely, positive, and straightforward. They were very good about answering our questions, educating us about each step of the borrowing application and home buying process, and coordinating with our real estate agent and the seller's team. They reflected positively on Veterans Untied and I would recommend VU to other buyers based on their performances. My family is very satisfied.
During the process of buying this house, I believe, I dealt with everyone in the office in some way or another, they were all helpful and well informed. Buying a house is stressful for me, but that kind of cooperation within an office built confidence, and allowed me to relax and enjoy this new chapter of my life. Thanks, Jeannette
We have dealt with other companies but Veterans United felt more like a trusted friend. Others gave us the run around while VU ran with us until the end. Happy to say we are home owners thanks to Veterans United. Do not be fooled by any other company, Veterans United is the winning team! GO VU!!!
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Answer the phone. Customers get voicemail way too much.
