I have already recommended and will continue to recommend. Can't wait to the 1st year is done to take advantage of some of the loan options!
Damien and Jackie O’Brien were excellent. Towards the end of our process we worked mostly with Jackie. She was very proactive, always answered the phone. Top notch.
A+
10 out of 10
Where to begin? I put an offer on my home on 28Aug; it was accepted the next day. I was given a closing date of 12 October. I was informed that I would need to rush to start my new job immediately so that the underwriter would have a full 30 day pay period to reference. Okay. I moved within a couple days and spent a small fortune getting last minute moving. All is still going smoothly (the online to-do list is nice with VU), my loan coordinator is helpful and easy to contact. I went ahead and rate locked since I was nearing my closing date. Soon after, I get informed that my loan coordinator has been promoted and will no longer be working my file. As my closing date approaches I attempt in vain to contact my other loan team member. She does not answer the phone. Ever. I would only occasionally receive email responses to my questions. Closing date comes and passes. Great. So they push it out to 28 Oct. Fine, my household goods shipment got screwed up and delayed anyway, so it wasn't a huge ordeal. All this time I am constantly being asked for verification of income, regardless of how many paystubs I upload/job offer letter with pay rate and even phone verification with employer. Throughout the latter 2/3 of the homebuying process, I really had NO IDEA what anyone was even doing or what was holding up closing, and no one could give me a direct answer. I have a feeling someone dropped the ball when I had my helpful loan specialist removed from my team. I finally closed on 2 Dec. As much as I would like to leave a positive review, I cannot.
Response from Veterans United
Richard, we appreciate your feedback. Our Client Advocate team is available to connect with you to learn more about your experience should you wish to share more information. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United. Thank you again for your service.
I would recommend Veterans United any time and make sure you Ask for Shane Bratkowski.
Everything was so smooth and Rob and KAT took time to answer our questions and help us with anything we needed. Such a great experience. Thank you!
Process went very smoothly!
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Would highly recommend. They know what they're doing.
I had a great experience buying my home with VU. I would not hesitate to use VU for future purchases. Request David Greer for your loan specialist and he will take stellar care of you.
