From start to finish the process was absolutely smooth. I remember making the online inquiry and speaking to Sam and feeling so nervous, but there was absolutely nothing to be nervous about. It took 3 days to fix my credit by 2 points and 1 week from the initial call to get my preapproval letter. It took less than 60 days to find a home and close.
An absolutely amazing experience and I would highly recommend to anyone!
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Dealing with Veterans United was great. Mostly due to the way Katelin Lawrence and Tiffani Kovacs did their jobs. Excellent!
I have zero complaints and lots of praise for the efficiency and efforts of all VU employees involved.
I highly recommend VU. They have excellent personnel that KNOW their jobs! And are ALWAYS courteous, knowledgeable and immediately helpful
Veterans United was the best experience I have had with a home loan. We worked together through bumps and glitches. They made my wife and I feel like we were all partners not just another home buyer.
When you say "personal" loan specialist, you really mean it. Stacy was amazing!! So professional, kind, easy to work with, thorough, and more. We have a more complex financial situation and she was patient, explaining everything and helping me work through it all. I feel like she's my friend now! I was really, super stunned when we received a generous gift in the mail for our kids - an adorable pancake griddle that we now use a couple times a week. I really can't say how well this team does "above and beyond." Thank you!
Great quality and best experience.
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Be prepared to go over some significant and overly redundant hurdles. If I had one recommendation for Veterans United it would be to simplify your underwriter processes, by not making things so restrictive; especially when your customers are already in a very restrictive (COVID) environment. Supporting businesses, such as locations with a Notary, to include the Title company was closed from public access. Unless an appointment is made far in advance, basically buyers are having to conduct business through slots in the entry door. As for a notary, luckily I was also buying a car and the dealership had a Notary available; it was our fourth stop location in search for one.
I was skeptical of an online mortgage company but I was very pleasantly surprised and impressed at the level of communication Veterans United is able to maintain with customers.
Janeanne really took the time to explain the process and kept me abreast every step of the way.
Overall, Christa and I are very pleased. We couldn't have asked for a better agent or a team of financial staff to help us find our dream home. Thanks!
