Great company! Very professional and walked me through the home buying process with ease !
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
This Veterans is my first time purchasing a house and United made my experience extremely easy. The step by step video instructions/information was extremely helpful, especially when it came to understanding the paperwork.
Yes. Our experience with this Veterans United and your team was very pleasant. To this we thank you very much.
Veterans United made the entire process so easy. It was such a wonderful experience.
This whole process from start to finish was made SO much easier and at no time did I not know what to expect or what was expected of me.
ABSOLUTELY!
Multiple agents, poor communication with client, get sent emails, then immediately get text messages or phone calls about this needs to get done... People work as well can't be hassled.
Response from Veterans United
Hi Brian,
I’m sorry to hear how frustrating the communication felt during your loan process. I can understand how receiving multiple calls and messages in quick succession would be stressful, especially when you’re balancing work and everything else life demands. That’s not the experience we want for our borrowers, and I appreciate you sharing how it came across from your side.
If you are willing, I’d really like for my team to review your experience to see where our process may have broken down and how we can improve. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and we’re happy to help however we can.
You all did an amazing job helping me buy a home.and I ask God to bless each of you for your help.you are all loved and appreciated.
Veterans united are outstanding . They have taken care of me on more than one occasion and I would highly recommend them . Thank you veterans united . You rock.
Alex and his team are simply the best. This is our third home purchase with VU and Alex has always been our go to. Won’t go anywhere else for our next one.
Ready to see for yourself?
Experience first-hand why 352,649 homeowners give us a perfect score!
Joshua and his team have been very professional and easy to work with. I will definitely recommend Veterans United to my veteran and currently serving friends.
The crew from beginning to the end was outstanding. They were on top of every detail when I often found myself floundering and lost. Each staff member's expertise was a blessing and everyone was beyond organized, making the process seamless. I am so grateful and appreciative. What a team! Thank you.
Veterans United makes the home buying process enjoyable. They assign a Team to you that helps you through the whole process from beginning to end and will even help with utilities and moving. I highly recommend Veterans United for all of your home buying needs.
Veterans United made this veteran very happy. Never thought I could of ever got a home loan with no credit history, but I did. Now I'm sitting in my first home, with my 2 dogs, we are all at peace now. Thank you Veterans United.
The whole team was great and fast to respond to any questions I had. The process was very smooth from start to finish. Highly recommend!
