The process was smooth and easy, thanks Veterans United team!
I had a good experiance when I bought the house but when I was just doing a streamline which should have been simple and easy.
No one told me to stop autopay before closing and I was told I wouldn’t have to pay the next month,, so I didn’t transfer the money and you ran autopay which cost me 60.00 in fees before I caught it. When I called about it I felt like the several people I talked blew me off saying I should’ve stopped autopay.Next you canceled the home owners insurance policy which then created a whole lot of stress and issues trying to get that corrected and my home covered, luckily nothing happened in the 6 days I didn’t have coverage, when the papwer work I signed said that coverage was supposed to be paid through mortgage as it was before the refinance.Also I don’t understand why closing cost were almost as high as the first loan especially for a stream line and then the rate was higher when said and done versus when I started the process.
Response from Veterans United
Hey Allen,
I appreciate you sharing your feedback, and I’m sorry to hear the refinance process didn’t go as smoothly as your first experience with us. I understand how frustrating it must have been dealing with the autopay issue, the temporary lapse in insurance coverage, and the questions about your costs and rate. That’s not the kind of stress we ever want to create for our borrowers.
I’d really like my advocates to review your file and see what happened so we can better explain those details and make sure your concerns are fully addressed. Please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Matthew and the "gang" made the home buying process effortless on my part. Always had a clear answer for the layman questions I threw at them and a wealth of patience with me . A real pleasure to work with across the board !
We love Veterans United!
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The prompt communication from the team at VU was much appreciated. Buying a home is an extremely complex process, and the team made things so much easier.
Extremely easy process and very happy I went with yall
You made it amazingly easy for Me to Own My 1st Home.
Thanks for the #1 Experience !!
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I would definitely recommend Veterans United. They were very professional and efficient and made my refinance go very smoothly. Thank you very much.
Justin Menard and Gretchen Wood were both amazing to work with! They were on top of every detail, stayed in touch with us, always had the answers we needed, kept us apprised of the progress of our loan, and were always knowledgeable and friendly. We loved the personal contact your company provided though these highly competent professionals! So many companies are pushing customers to their websites; we appreciate the ability to talk to real people and know that they care about us. Can't praise you all highly enough.
I could not believe there is a whole team working to help us through the process!
I like the over ease of the process and that I can get in contact with someone just by texting.
Excellent service. Keep it simple for people who don't understand a lot. And are always available to answer your questions. ❤️ Pam
