Skip to Content

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
4,191 reviews
from Veterans like you… and counting!
98.2% would rec
to Veterans and their families
4.9 out of 5 Trustpilot logo
4.8 out of 5 Zillow logo
4.9 out of 5 Lending Tree logo
Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Army
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 4,191 reviews from Massachusetts

Clear Filters

5 out of 5 Stars
headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

4 out of 5 Stars
headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars

Our refinance experience with Veterans United was exceptional. Kris, our loan officer, demonstrated consistent patience and transparency, and successfully guided us through approval despite my husband’s high DTI ratio. He remained attentive throughout the process, even notifying us personally when the funds were wired to the title company. Alexis, the loan coordinator, provided excellent support by ensuring all documentation requirements were met promptly. The level of service delivered by the entire Veterans United team far exceeded that of our previous lender, Bank of America, with whom we initially had a very poor experience. We highly recommend Veterans United.

headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars
headshot image of Tommy Heller

Loan Officer: Tommy Heller

NMLS# 2053002

5 out of 5 Stars

Steve and his crew were awesome

headshot image of Steve Schuh

Loan Officer: Steve Schuh

NMLS# 1638494

5 out of 5 Stars
Photo submission from Brett T.

Everyone involved in this process were extremely helpful, transparent, and always willing to answer my many questions. Thank you all for helping make our dream come true!

headshot image of John Schnurbusch

Loan Officer: John Schnurbusch

NMLS# 1813273

5 out of 5 Stars

This whole ordeal have been great from the start and I can’t thank the team from Veteran United enough for doing what they do best, I got nothing but love for everyone.

headshot image of Michael Fible

Loan Officer: Michael Fible

NMLS# 2161436

5 out of 5 Stars
headshot image of Mike Lyman

Loan Officer: Mike Lyman

NMLS# 1312488

5 out of 5 Stars

You guys made my first time home buying experience an extremely pleasant experience.

headshot image of Matt Colgin

Loan Officer: Matt Colgin

NMLS# 1374345

5 out of 5 Stars
headshot image of Casey Schaedel

Loan Officer: Casey Schaedel

NMLS# 2084574

5 out of 5 Stars

Everyone I've spoken to is very easy to work with. Even when I get distracted and need a reminder to complete a task.

headshot image of Alex Dickherber

Loan Officer: Alex Dickherber

NMLS# 2070297

Ready to see for yourself?

Experience first-hand why 352,626 homeowners give us a perfect score!

Check My Eligibility
5 out of 5 Stars
headshot image of Benjamin Rutledge

Loan Officer: Benjamin Rutledge

NMLS# 2177085

5 out of 5 Stars

This is our second home loan through VU. They make the process easy and as stress free as possible. Ben and the team were awesome to work with.

headshot image of Ben Choi

Loan Officer: Ben Choi

NMLS# 47882

5 out of 5 Stars
headshot image of Casey Schaedel

Loan Officer: Casey Schaedel

NMLS# 2084574

5 out of 5 Stars

Second time using VU and as usual it didn't disappoint.

headshot image of Gabe Marley

Loan Officer: Gabe Marley

NMLS# 2362261

5 out of 5 Stars
headshot image of Matt Colgin

Loan Officer: Matt Colgin

NMLS# 1374345

5 out of 5 Stars
Photo submission from Maria R.

I highly recommend Veterans United. Having dealt with other mortgage lenders I can tell you they are the most knowledgeable when it comes to the VA Loan process. Even if you have undesirable credit; they have a team that coaches you on how to build it back up. You never have to worry about being embarrassed because there is no judgement. They really there to help. Although there is a lot of running around and document requirements in the beginning, I can assure you it is for a good reason. They are very thorough therefor making sure there are no surprises when it comes to closing.

headshot image of Bobby Walter

Loan Officer: Bobby Walter

NMLS# 2442115

5 out of 5 Stars
headshot image of Jake McQuitty

Loan Officer: Jake McQuitty

NMLS# 2036428

5 out of 5 Stars

Chase and the team did an outstanding job, took care of me throughout and were always on hand to answer questions. I found Veterans United while looking for a mortgage calculator and I couldn't be happier with the results!

headshot image of Chase Noonan

Loan Officer: Chase Noonan

NMLS# 2446263

5 out of 5 Stars

Excellent service! Excellent people! Love working with VU

headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

5 out of 5 Stars

Made the process very easy and step by step.

headshot image of Chris Rohr

Loan Officer: Chris Rohr

NMLS# 215602

5 out of 5 Stars
headshot image of Tyson Brockmeier

Loan Officer: Tyson Brockmeier

NMLS# 1278273

5 out of 5 Stars

Great experience overall.

headshot image of Tommy Heller

Loan Officer: Tommy Heller

NMLS# 2053002

2.5 out of 5 Stars
headshot image of Kayla Stiers

Loan Officer: Kayla Stiers

NMLS# 1548073

3 out of 5 Stars
headshot image of Abbie Schneider

Loan Officer: Abbie Schneider

NMLS# 2059890

5 out of 5 Stars
headshot image of Chase Noonan

Loan Officer: Chase Noonan

NMLS# 2446263

5 out of 5 Stars

I cannot thank Ta'Tiana and the entire Veterans United team enough. They provided exceptional service and made my less than linear process as smooth as possible !

headshot image of TaTianna Thomas

Loan Officer: TaTianna Thomas

NMLS# 2111142

4 out of 5 Stars
Photo submission from Connor G.

The process is long, but worth it in the end. Ask for Matt or Becca; they do not disappoint.

headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
headshot image of Stephanie Piester

Loan Officer: Stephanie Piester

NMLS# 2026815

5 out of 5 Stars

Awesome service, help, direction and involved in every step! You can’t go wrong. Definitely Veterans for your home purchase!

headshot image of Devon Casady

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars

Nathan was patient, responsive, and reassuring throughout the process. He kept us sane and moving forward when we were ready to give up on the home search and buying process! This was our second time working with him, and we couldn’t recommend him more highly.

headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

5 out of 5 Stars
headshot image of Gabe Marley

Loan Officer: Gabe Marley

NMLS# 2362261

5 out of 5 Stars

Fast and easy

headshot image of Horace Johnson

Loan Officer: Horace Johnson

NMLS# 1880058

Show Relevant Reviews

See more from Veterans like you

Filters by state
Filters by branch of service
Filters by type of loan

Back to Top