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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

168,490

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
124,547
4
34,875
3
5,785
2
1,782
1
1,501

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Showing all 384 Air Force service member reviews from Idaho

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3 out of 5 Stars
Would Recommend

Go with a VA loan locally, not out of state. Experience felt non-personal. We had to point out multiple things on paper work that were incorrect, only to be told they were correct, then have lender come back and tell us we were right, it was incorrect or system generated. Lender forgot to include POA, delaying signing by multiple hours, after it had already been delayed multiple times. Great deals, frustrating experience. Purchasing home was not smooth or easy process. Review your paper work throughly, otherwise you’ll end up signing for something that’s over budget or just overall incorrect.

Senior Loan Officer: Benjamin Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend

Branch Manager: Kimberly F. Heinen

NMLS# 389166

4 out of 5 Stars
Would Recommend

The loan process a bit stressful but less than most companies out there! The Loan was good and fair! I like things to be direct and simple, Dane did a very good job working hard to meet our goals!

Loan Officer: Dane Frazier

NMLS# 1779989

5 out of 5 Stars
Would Recommend

We first started out with Lighthouse, to help get our credit to where it needed to be. Once it was high enough Dan contacted me to start the loan process. Dan and his team are fantastic. A year and half after closing they notified me of possibly refinancing to a lower interest rate to save some money. We just closed and it was lower than what they anticipated which is always great. I'd recommend them over any mortgage company any day

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
Would Recommend

I highly recommend working with this company. I have nothing but positive reviews. Ms Genz in particular was my loan specialist, and I cannot help but say she did a fantastic job. Thank you all so much for helping my family and myself throughout this journey!

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars
Would Recommend

Danielle was amazing to work with - she answered texts from us even while she was on vacation and we really felt like we were a priority to her. She made the entire process as stress-free as possible and I would recommend her (and Veterans United) to anybody! I appreciate that they are a local company, with people in the office that I can speak to in person if I have questions, instead of trying to navigate a phone system and speak to someone on the phone who doesn't know the area.

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars
Would Recommend

Loan Officer: Ben Long

NMLS# 1099960

4 out of 5 Stars
Would Recommend

The only issue I had was with Title. They lost paperwork and were not responsive on the forms they needed resigned. I took out the refi to pay off some credit cards. We completed the paperwork over a week ago with the notary and one of the credit cards has yet to receive their funds. Both of the ladies who worked on Mr. Sulivan's team were outstanding!!!!!

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars
Would Recommend

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars
Would Recommend

Loan Officer: Danielle Genz

NMLS# 400570

4.5 out of 5 Stars
Would Recommend

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars
Would Recommend

I have enlisted the mortgage services of USAA, Navy Federal and Veterans United. No one has come close to the measurement of success that I have found with Veterans United. I recently backed out of the mortgage process with Navy Federal as a result of terrible communication and a general inability to process my loan effectively/ responsibly. Their team was not able to answer questions. Only the loan officer could help. Since he was never available or responsive, that left me feeling extremely uncomfortable during a process that I had several legitimate questions requiring a timely response. I feel that this is where Veterans United has done an excellent job. All of your staff can and will help. They were all courteous and committed to helping me along the way. Your loan officer was unbelievably available and responsive. The promptness and accuracy of his responses are still hard to comprehend. Understanding the difficulty in maintaining quality while taking on quantity, I have a deep appreciation for what and how you executed this complex transaction. With rates low, I am sure that you guys have been overwhelmed with the influx of applications. I never felt the effects of this during my loan process. Thank you

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars
Would Recommend

Loan Officer: Donald Webber

NMLS# 892467

5 out of 5 Stars
Would Recommend

Ask for Danielle Genz!

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars
Would Recommend

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars
Would Recommend

From the very start of the process, we knew we had the best team to get us thru.

Branch Manager: Kimberly Heinen

NMLS# 389166

4 out of 5 Stars
Would Recommend

Branch Manager: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
Would Recommend

Great team work, very knowledgeable, always willing to help.

Loan Officer: Bo Clapp

NMLS# 1599128

5 out of 5 Stars
Would Recommend

The entire process was easy and smooth and fast. The online interface is extremely user friendly!

Loan Officer: Mystle Schellhorn

NMLS# 1698291

5 out of 5 Stars
Would Recommend

Loan Officer: Danielle Genz

NMLS# 400570

4.5 out of 5 Stars
Would Recommend

Loan Officer: Ashley Khederian

NMLS# 1018475

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend

Loan Officer: Matthew Reehl

NMLS# 1726845

4 out of 5 Stars
Would Recommend

They walk you through every aspect of your purchase experience and they don't mind answer any questions you have, even if you feel frustrated at times with the process of purchasing a home

Branch Manager: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
Would Recommend

Loan Officer: Jason Ridgel

NMLS# 1838119

5 out of 5 Stars
Would Recommend

I can't say enough about how lucky we were to have such a professional Johnny on the spot team that helped us with our home purchasing process. You guys do a great job!

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars
Would Recommend

You will save money by going with Veterans United and get world class service to boot.

Loan Officer: Matt Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

Very pleased with Veterans United , they're staff and recommended realtor were very helpful. They got me a great rate for my loan. I would recommend them to military families who are looking for help with their VA Loan and home buying experience.

Loan Officer: Joe Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend

Branch Manager: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
Would Recommend

Loan Officer: Ashley Khederian

NMLS# 1018475

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See all 168,490 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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