Asked for additional help into grant programs never got a response about them after sending links
The initial loan officer Jesse Kengas and transaction coordinator Taylor Fruits were probably two of the nicest people I have come across. Both made me feel as if I were part of the solution, the team and not a number. Kudos to them both for their professionalism and commitment.
Joel was great, but the closing team needs some work.
Very friendly and helpful employees. They were always happy and able to answer our questions. We could always expect a quick response either via email or phone. And they were great at keeping us on top of any due-outs to keep the process moving.
The Puyallup team has been a pleasure to work with.
Jimmy Stranz and Ashley Stratman and the entire VU Team was outstanding from start to finish. Very simple process and outstanding support at every turn. Thank you all for the work and guidance to secure my new home.
It exceeded our expectations and then some. The web site and mobile app made document downloads a breeze and was a quick way to check on our loan status.
The process was extremely easy. I’ve already referred people to Veterans United for va loans.
Some parts were disorganized; instructions for pulling necessary tax documents were completely wrong, request for copy of power of attorney came the day prior to closing, some requests for completing steps were duplicated and website generates many unnecessary notifications.
Clayton really made the whole experience enjoyable.
Amazing, fast, friendly service!