Super helpful and made the process super easy and expedited
Smooth and easy especially with the app.
Great team. Got to closing in record time. Their interactive emails let me know in real time the documents I needed for fast application approval and pre-closure. Brandon has a top-notch team!
Ryan, Amanda and the entire team were absolutely professional and amazing! I would strongly recommend VU to anyone.
The concierge service sold my information to a third party. I now receive at least 5 spam phone calls every day. I continuously had to send information to them for a house that was financed through, Veterans United. Do not try and contact anyone on Saturdays, they don't work while you are looking for homes.
Response from Veterans United
Hey Duane,
I’m really sorry for the frustration you’ve experienced—especially when it comes to your personal information and the feeling that you weren’t supported when you needed help most. That’s not the experience we want for anyone.
We take privacy seriously and never want a borrower to feel like their information is being passed around or used without consent. I’d really like to better understand what happened with the concierge service and help get to the bottom of it. I also hear you on the weekend communication gaps—it’s stressful enough house hunting without feeling like you're on your own during critical moments.
If you're open to chatting, our Client Advocate team would appreciate the chance to talk more about this. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST.
Thanks for your feedback—it helps us see where we need to do better.
They were extremely helpful and they kept me in the loop every step of the way. I would highly recommend them to anyone looking for a loan !
Jon, Beau and Kevin were and are exceptional, knowledgeable and most important they were readily available at all times and their response time was very quick and reliable. I would recommend Veterans United to everyone in the market of buying a home.
Toby and Julie were immediately responsive whenever I had a question and kept me informed throughout the entire loan and home buying process!
I have gone through the home purchasing process twice now, and have used Veterans United each time and would highly recommend them to anyone. They have gone above and beyond for us each time to get us the best rates possible and helped us every step of the way.
I come from a real estate background myself and this was a super pleasant experience. This is our 2nd house as well and compared to our 1st house, this was a much much easier process. I've already discussed with family and agents in my life about the experience!
Great people on the team.
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The team was fantastic from start to finish . I couldn’t have asked for a better experience.
Second time using them and man they are soooo enjoyable to work with. If you have your stuff in order, they take all the work away and make it so easy!
Thank you Veterans United team for being there till the end and even after!
Would give a 10 but the app was my only issue it kept signing me out and wouldn’t remember that i enabled face recognition.
We are very happy with the service provided by the Veterans team and would highly recommend them for anyone purchasing a home.
