Both team members took vacation the same week. Left just a clerk to handle questions. Additionally, twice I left messages with Lori asking her to call me. Never heard back.
This is the place you want to be if you are purchasing a home. I am sure that Veterans United has many qualified people, but my Loan Specialist is the best. Ask for Mystle Schellhorn, she will get you through the process in a very professional and friendly way. Mystle has been dealing with me and my struggles, but does not give up on helping out. She knows who to partner with such as Jimmie Drapier as an underwriter, and he is excellent. Mystle Schellhorn has become a friend to my wife and I due to the fact she knows her business, and she cares for her clients.
I can't recommend Veterans' United Home Loans. We received pre-approval for our loan and started building our home 9 months ago. Veterans' United delayed our closing date twice on the same week were supposed to be closing. As a result, we had to reschedule movers and appliance deliveries twice. We were stuck having to reassemble furniture and unpack as we have 3 small children. Both delays were caused by Veterans' United and they were not the least bit apologetic. When we were finally able to move into our home we met our neighbors who also secured their loan with Veterans' United. They had the exact same experience and their closing date was also postponed twice. For a company that is supposed to support veterans and their families, they showed me they could care less about their clients.
Response from Veterans United
We appreciate what you've shared with us Robert. Financing a home while it is being built can lead to some unforeseen delays. We do our best to set the proper expectations and to communicate any and all changes with our Veterans. We'd like to know more about your personal experience so we can look for areas to improve. Please reach out to our Client Advocate team to discuss how we can improve.
Overall outstanding experience. Thank you.
Strongly recommend veterans united. THEY MAKE THE PROCESS AS PAINLESS AS POSSIBLE. Love our new home and great interest rate.
I never thought buying a home could be so easy. The whole process was almost effortless.
Fast, friendly and easy! Very excited for my first home!
I wish we would have known about Veterans United when we started the whole loan process. It was honestly a nightmare before we found them. Once we did it was so nice having a company that knew what they were doing and who honestly cared about the Veteran. It was a great experience and we now are in our dream home thanks to Veterans United
It was great working with Dane...he always returned phone calls and answered text messages. It was a pleasure working with him.