My whole team made sure my needs were met and helped me understand all the ins and outs of being a first time homebuyer.
Tyson was my loan officer and as soon as we started, we hit the ground running! I did my entire process without a realtor on my end, but only because I was buying from family. Tyson and Kayla both knew exactly how to handle my loan process and stayed with me when I needed help from start to finish! I can’t recommend this team enough! They were awesome!
Could not have been a smoother process. I found my house and was in it in just 31 days. Staff was with me every step of the way. I never had to wait on answers. Kendall Haun is my guy! Thanks so much!!
Derek k , Anna J & Amy (my concierge) were WE’RE ABSOLUTELY FANTASTIC AND PROFESSIONAL AND COMMUNICATE THROUGHOUT THE WHOLE ENTIRE PROCESS !! Of ME AND MY WIFE’S DREAM Home. I would highly recommend any Veteran of the Armed Forces to do business with Veterans United. Thank you to all the Team & and representatives of veterans United. God is extremely good and grateful.!
Derek was outstanding! Provided excellent service beyond my wildest dreams. He was very reliable from start to finish! I personally know that I will be recommending him to all my friends and family members. He made this whole house buying process very top notch! You need more people like him running the show for this organization! Thank you all for a Lovely experience! Byron Lewis
Justine was absolutely amazing! The process was so easy!
Great experience. As a first time Home buyer, I could not have asked for a better team or loan company. Horace Johnson was an amazing loan officer. There were never any “issues”, just solutions!
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Everyone throughout the process was very informative, patient with questions, and helpful. Made my first home purchase smooth.
My wife and I are both veterans buying our first home. She was an MI officer and I was an Infantry Officer. We had so many questions and Danny and his team answered every question we had. We compared their rates to three other lenders. They were very friendly, honest, and very professional in each step of the way. As a professor, I tell my students that I do not give grades and that I am a hard but fair grader. I record the grade my students earn. So how did Danny and his team do? Danny and his team earned a solid A+. They found every possible way to save us money. We are very happy with their work and will go back to them next time we buy a home. We give you a sincere thank you. Keep up the great work!
Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.
Our entire team including Tyler, Nick and Jerrod were absolutely wonderful . . . Provided all the information we needed, answered our many (and sometimes silly) questions and were so patient with our technical challenges, maintained contact with us throughout the process. We couldn't have asked for more and always felt they had our best interest in mind.
Nothing more to say.
Great people, great service and made everything easy for my wife and I.
I didn’t give it a ten because unless you’re a divine being you’re getting a 9.
Amazing experience
Steph Buckridge and her team are amazing! This is the third home we’ve bought using Veterans United and Steph has always been excellent. She’s so smart and knows everything for every situation that may arise. We appreciate her so much!
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Fast, thorough, always available to answer questions. Would recommend highly
I was fully supported in my buying process.
The entire team was wonderful and went out of their way to work with us, even when issues developed on our side. We appreciate the work they put in for us!
every question I had was answered promptly and accurately. At no point did i feel rushed or made to feel pressured. great company.
Please share my "private sout out"
On your review page, as it truly expresses how we feel.
Absolutely a problem free and wonderful experience for sure!
The entire team was wonderful. We can’t thank them enough. The home buying process is crazy, but they made it so much easier. Ty, Natascha and Max were amazing. We know there were a ton of others working behind the scenes too!
I would have liked to know the time constraints around closing and the final inspection before hand so I could have schedule around those days in advance if possible.
Only thing was told at closing that money owed to us would be in the bank that day! But it’s not in my account yet!
Kris answers his phone.
This was the worst homebuying experience I have ever had. Jason Crone single handedly cost me an unexpected $10k in closing costs because he failed to heed my questions regarding appraisal. It took me going to the CEO just to close on time. Which, by the way, they waited 48 hrs before we closed and told us we needed an additional $10k because of ltv. Do business with anyone but this company. If the word FUBAR and SNAFU sound familiar, its what this company bases their principles upon. Even the director of client relations was of no help. Run far away from this dumpster fire
Response from Veterans United
Hi Jeremy,
I'm sorry to hear how frustrating and disappointing your homebuying experience was. I understand how upsetting it can be to encounter unexpected changes and added stress so close to closing, especially after working toward such an important milestone. It's clear this experience fell far short of your expectations.
I'd like the opportunity to learn more about your concerns and review your experience with you directly. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
