The whole process was seamless and the team was very professional and personable! I would highly recommend for anybody looking for a home and is a Veteran to use Veteran’s United!
I've used them twice and each time it was an outstanding experience.VU made each communication and process easy and understandable. If you're a veteran I highly recommend.
Let me tell SomeBody! The VU Team is awesome, professional, attentive, considerate, compassionate among all the goodness that a office can posses! I was glad that my path included them for my blessing and I am one happy Lady! Amen!
The team was Absolutely Fantastic and Awesome❣️They are an Extreme Blessing❣️
It took just a few hours after setting an account up that we were approved and set up with a local realtor.
Ryan Davis was are main go to and he did an amazing job keeping us in the loop and making sure we had everything we needed.
Erin was on top of everything she did❣️
I hate my loan being transferred. Picked Veterans united for a reason.
Everyone from Veterans United is Awesome!!! They helped us with the process from beginning to end!!! We totally recommend them to anyone looking for a home!!!
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As a first time homebuyer going through them made everything simple and easy and I couldn’t have asked for a better team to help me accomplish this goal
Kelly Stephens and her team are purely amazing! My wife and I are beyond grateful for everything she has done to get us the best loan arrangement for our home. Kelly was there for us every step of the way and made complex information seem easy to digest. She was there for us every step of the way and made it seem as if we were her only client. Her team member, Blair Roberts, was just as wonderful. If every Veterans United Home Loans team works like this, there must be a lot of happy veteran home owners out there. I know I am one of them. Reliability, professionalism, competence, stress-free; all of that and more is what you will get when you deal with Kelly and her team. I would recommend Kelly Stephens and her team at Veterans United Home Loans again and again! Perfect 10's for this professional and her organization. Thank you Kelly and Blair! My wife and I will forever be grateful.
Shane is the reason I was able to move forward with buying a home and actually feel confident throughout the process. From the start, he made sure I understood everything and always made me feel like I was in good hands with a knowledgeable and supportive team.At one point, I decided to pause and wait about a year before moving forward. Even then, Shane stayed in touch, answered all my questions, and checked in regularly just to see if I needed anything. That level of consistency and support really stood out.When I was ready again, he connected me with a fantastic agent and helped make the entire process smooth.I can’t recommend Shane and Veterans United enough.
Thank you to Bill and his team for helping us with our first home!! Their constant communication and effort really helped us feel at ease during the whole process!!
Matt always pulls through with competitive rates while keeping cost low. Super polite, professional, and able to move fast!
I started working with Ross Mclanahan and his team at Veterans United about 3 years ago and just couldn’t find the right home. They helped me navigate through 4 different choices in just the last 6 months. They were always available, and when they couldn’t take my calls they would call me back within 15-30 minutes during business hours. Oftentimes they would stay late to assist me. When I got frustrated they maintained professionalism and went above and beyond. Ross went well beyond what I expected and got my rate down to something in the 4% with what I can only call “imaginary money magic.”
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Honestly working with everyone was fantastic, they all did an amazing job and I'm extremely thankful how well they facilitated the whole process
We had an amazing experience working with Brock and his team at Veterans United! From start to finish, they were there to support us every step of the way. They truly went above and beyond to make the process smooth and stress-free.No matter the time, Brock and his team were always available to answer our questions and guide us through everything with patience and care. Their communication, professionalism, and dedication made such a difference for us.We couldn’t have asked for a better team to work with and are so grateful for all their help. Highly recommend!
Derek k , Anna J & Amy (my concierge) were WE’RE ABSOLUTELY FANTASTIC AND PROFESSIONAL AND COMMUNICATE THROUGHOUT THE WHOLE ENTIRE PROCESS !! Of ME AND MY WIFE’S DREAM Home. I would highly recommend any Veteran of the Armed Forces to do business with Veterans United. Thank you to all the Team & and representatives of veterans United. God is extremely good and grateful.!
I would absolutely not recommend Veterans United as a lender. The loan officer severely lacked communication, the ability to explain the loan estimate/closing document, and was dishonest. I decided to go with another lender who clearly explained his loan estimate and what to expect moving forward with how my seller concessions could be applied. When withdrawing my application with Veterans United, the loan officer promised better communication and provided a lender credit and a significant decrease in closing costs. I decided to stay with Veterans United and what a mistake. The communication ended up being worse than before to the point where I didn't receive my final closing disclosure (after requesting multiple times) until the day before signing which reflected a significant increase in closings costs by thousands (classic bait and switch). The final closing document provided also ended up being incorrect and had to be adjusted and signing was pushed back due to this. The loan officer told me multiple times I couldn't use seller concessions (2.5%) toward the VA funding fee because I put too large of a down payment down (10%). This ended up being a lie and increased my loan amount by over $6,000 on top of the thousands in increased closing costs. The loan officer pretty much became non-responsive while I continued to question this and told me to pretty much "figure out" how much of the seller concessions was used in total. In doing this, I found out there were thousands left on the table in unapplied seller concessions. In the end, my escrow officer ended up helping me by contacting a closer and telling them how to apply my concessions so that I could fully use them since my loan officer refused to answer the phone after telling me via text while signing that he just heard back that I could use my concessions towards the VA funding fee but doing so would have to push my closing date. This is a Sr Loan Officer who has been doing this for over 10 years telling me he did not know this. This was a classic wait until the last minute (contractual closing date) to provide you necessary information.
Response from Veterans United
Hi Jordyn,
Thank you for taking the time to share such a detailed account of your experience. I’m really sorry for the frustration, confusion, and stress you went through during your loan process.
From what you described, the lack of clear communication, difficulty getting timely and accurate information, and the last-minute changes to your closing disclosure created a situation where you felt unsupported and unsure at critical points. That’s not how this process should feel, especially when it comes to understanding your loan terms and how things like seller concessions are applied.
I also hear how concerning it was to receive different information throughout the process and to feel like you had to step in and figure things out on your own. You should be able to rely on your loan team to guide you clearly and consistently from start to finish.
Your feedback is important, and I’d really like the opportunity to review your file more closely and better understand what happened here. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com so we can talk through this in more detail.
We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Mike and his team were awesome. They worked with us over weekends, helped us navigate counter offers and even helped us close on our loan early when we found the perfect house. I could not recommend veterans united enough. They have made buying our first house an experience we will always look back on with love. Thank you veterans united.
I will 100% recommend Veterans United to any friend or family members.
Dear Sean Newcomb and the Veterans United Team,
I wanted to express my deepest gratitude for your incredible help in consolidating my first and second mortgages. I know the Certificate of Eligibility (COE) process was challenging, but your refusal to give up meant the world to me. You made a difficult situation feel manageable.
I will truly miss our callbacks, especially hearing you say, 'How are you, Sal? How is your day going, and how may I help you today?' That personal touch and unwavering professionalism made all the difference. Thank you for your service and for looking out for a fellow veteran.
Best regards,
Sal Zisa
