Alice is amazing! She cares about her customers and is very knowledgeable and professional.
Meghan buchert was my loan officer. She is absolutely amazing and helped with my mortgage process from start to finish.
The experience was made easy with the online tools and the web site was very user friendly.
I knew that templates were used. It would have been nice to get more information as a first time home buyer other than a link to a video.
I think ultimately this was a good experience but there were times that I felt like staff were just negligent. There was a push at the end and it happened but I felt like they didn't stay on top of it like they should have.
Veterans United Home Loans is without a doubt one of the most professional agencies I have ever dealt with in 40 years. They were extremely knowledgeable, helpful and more than willing to go the extra mile. Their dedication to the client's needs were unbelievable. Constant contact and updates in all forms of communication. I have nothing but respect and admiration for their staff.
Lots of paperwork but very thorough
It would be more helpful if all of the necessary documents could be noted ahead of time so that when required the customer would not have to do a last minute search or request them from other sources.+A list showing ahead of time what might be needed would help keep the process moving,
The loan process wasn't without it's issues but the team got it done in time and we were able to close.
The whole process with Veterans United was very simple. I always knew at what stage in the process I was in and if any additional items were needed.
I cannot thank Veterans United enough, especially Ian Reed, for all the help I was given. I would like to single out Ian especially for working around my hectic schedule, fielding calls at odd hours, and entertaining some of my more odd questions. He was available via phone or text anytime that I needed him. He truly went above and beyond!
CHK are very helpful, I was so confused with the paper work and they walked me step by step THROUGHOUT IT ALL!! I will recommend anyone to us VUHL.
Everything went so smoothly. Brian and his team were there every step of the way to make sure we were satisfied.