Yes they are a great team. They have helped with both homes now
The entire team was knowledgeable and in the loop.
The entire home buying process was excellent. It was so streamlined and friendly all throughout the journey. I would highly recommend the entire team
It was great working with Katie, and her team are very professional, and y’all made this transition the smoothest and fastest that I ever known and me and my wife we think y’all very much. Please continue to do great work for other veterans.
Craig was very communicative and easy to work with, and was always quick to give updates. I would absolutely recommend him.
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I'd like to thank Matt a I'd his team I've been looking for a house for years and anytime I needed help or time he was always there and very knowledgeable!!! We appreciate all the help!!!
Brandon and his entire team, as always "Go the Extra Mile" and ensure that a smile is always on our faces! Their attitude, professionalism, kindness and care certainly show through the efforts of this team! You never dropped the ball and kept in step with every timeline! There was no pressure, but I can certainly feel your enduring presence! You were always there with the right answers!I'm so glad to be a part of the VU family! Thank you so much!!!😇From a Joyful home owner, Tanja🤗🎉
fantastic team
I cannot say enough incredible things about Jake, Mark, and the entire Veterans United team. From beginning to end, they provided an absolutely exceptional experience, and I genuinely could not have asked for a better team to guide me through purchasing my home.Buying a home is one of the biggest financial decisions a person can make, and navigating the VA loan process comes with its own unique challenges. Throughout it all, Jake and Mark demonstrated an outstanding level of professionalism, dedication, knowledge, and commitment to their clients.What truly sets this team apart is that they don’t just process loans — they genuinely care about the people behind them. They understand how much homeownership means to a veteran and treat that milestone with the importance and respect it deserves.Even when unexpected challenges arose throughout the purchasing process, I never lost confidence in the team handling my loan. Their dedication, attention to detail, and determination to get everything across the finish line made an enormous difference.Jake and Mark deserve recognition not only for the work they do, but for the standard of excellence they represent. Their entire team should be incredibly proud of the service they provide to veterans and their families.As a veteran, I have high expectations when it comes to professionalism, accountability, and dedication. This team represents those qualities at the highest level.To Jake, Mark, and everyone behind the scenes who helped make this possible: Thank you. You helped turn a major life goal into reality, and that is something I will never forget.I would recommend Veterans United, and specifically Jake and Mark’s team, without hesitation to any veteran looking to purchase a home.Five stars simply aren’t enough. This is the kind of team every homebuyer deserves to have in their corner.
Easy and stress free. Questions were quickly and clearly answered. The whole team was great.
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The overall experience from initial contact to closing was exceptional, the local team here is a pleasure to work with. Chris, Jennifer and Felicia are extremely professional and were timely with meeting our needs. Our expectations were exceeded and would gladly recommend this team as a top shelf mortgage service.
We are thankful for all the hard work and professionalism of the team.
Jason Bals was the best loan officer. He walked us through the process from beginning to end. I would recommend him and Veterans United to anyone I can!
The staff and associates were very helpful and cooperative, however; the simple truth is the interest rates were not just high, they were ridiculously high and that ruins everything. I must refinance or I will never pay the loan off! The closing costs were too high for a VA loan, and the numerous inspection fees and associated costs added nothing to the capital, or the loan in general. That is mostly the fault of the state of Ohio and the VA loan associated and makes everything difficult. If I didn't need the home, I would have cancelled the loan completely.
The experience was unreal. Meghan's team always stayed in touch and provided many resources during my home buying process. I would recommend Veterans United to friends, family, and co workers.
Things were going okay until the last 48 hours before closing in which Gabriel Maldonado got pushy with me, literally told me not to listen to people talking about the process, and said "he only cared about when my inspection was gonna happen before I signed off!" He also didn't tell me correctly how the re-finance works with a VA loan, and didn't disclose you must obey "lenders rule" when securing a VA loan. This would have been great news to know before 48 hours before closing. Had I known, I would have chosen another lender. My advice, make sure you ask every question at the beginning, simply omitting facts, rules, rights and regulations does not make it okay to thing you are forgetting or don't have to tell the client. Omitting factual and helpful information is essential, and the same thing as lying. My advice, do your shopping around and do your homework. By the way, he was nice enough to make sure to pretty much ruin my buying process in the last 48 hours before closing. Make your own decision on what has been done and said. Unethical? Disrespectful? Unprofessional? Behavior unbecoming of a Veteran not looking out for Veterans benefits and well being? You be the judge.
