The loan team was very friendly and extremely helpful. They were they're to answer any question i had through the entire process and made sure that I understood all the information I was given if I was ever unsure on what something meant or did they would break it down so that it made sense so I could go into the purchase with all the information available.
We can't thank you enough for making what can be a stressful process feel so easy and smooth! You were always just a text or phone call away! Even on Sunday!!
Veterans United Home Loans worked together as a team to help us with the home buying process. We were referred by Veterans United to a great realtor, as well. We can’t thank everyone enough for the teams hard work, patience, and dedication to making our home buying dream come true!
The team was awesome made life easier
Great service; transparent; definitely made the process smooth and pleasant
Carrying and resourceful!
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Ryan K, Caitlin, and the team at Veterans United are top notch. No wonder they are the industry leaders. Their team is caring, helpful, compassionate, responsive, and knowledgably. We got them to help us with a home loan back in 2022, and coming back to them again was a no brainer. This was easily the best homebuying experience we have had, thanks in large part to their professionalism and customer service. I don't expect to buy another house, but if I ever do, I wouldn't dare go to anyone else. I am happy to recommend them to any one I know.
Pre approval process is easy and fast however final approval underwriting is needlessly difficult and requires lots of patience to navigate through until completion
Veterans United, thank you all so much for allowing me to use your services. This was the smoothest transition ever as you all really do help and take care of Veterans. Huge shout out to Joel and Crosby. They are awesome!!!
This is my 3rd time using VU for my home purchase/refinancing needs. Ashley K. and team are wonderful to work with and respond almost immediately to any emails I sent or phone calls I made. They make the process really seamless.
Josh was amazing and he took great care of my family during the whole purchasing process. However, our original loan officer, Jordan seemed inept and incompetent-hence the reason why I asked Josh to oversee our loan instead of her.
Steve Hopper was excellent and a pleasure to work with. He was always there to keep me up to date and kept the process flowing smoothly
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I was assisted professionally in all areas of the refinaning process
We want to sincerely thank Jake Albers and the entire team at Veteran’s United for helping us achieve our dream of owning a home. From start to finish, the process was simple, smooth, and far less stressful than we ever imagined it could be. Their professionalism, communication, and genuine care made all the difference. We truly felt supported every step of the way. We’re beyond grateful for their hard work and dedication in helping make this dream a reality for our family.
Todd did a great job throughout the process and made this as smooth as he could’ve.
Thank you for making our dream of homeownership a reality! Words can not express how grateful my wife and I feel. The entire team is awesome! We are forever grateful for the love and hard work you put into making our dream of having a home come true! We pray God’s blessings upon you all!!! Love you!
Jacob, Anna, and Jerod were phenomenal. They answered questions as I had them and were very quick to follow up on any tasks.10/10 Experience with this team. They kept me informed and they made the whole process easy! I want ensure I capture my experience with each team member:- Jacob: Great communicator and very responsive! I had questions on numbers late on evenings and throughout the weekends. Jacob was always quick to run numbers and answer any lingering questions.- Anna: Throughout the loan process, Anna kept myself and the team in the loop 24/7. Nothing caught us off guard and she was able to get the loan processed quickly.
Besides the fact the Underwriters were going through my financial files like federal forensics, the Loan Team was awesome and responsive! Chris E. & Rachel K. kept us updated every step and was on our side through it all!!
Veterans United overall was great. The experience was extensive but good. Eric and Lisa were there to help and advise whenever I needed. Him stayed on top of my case and it was an overall good experience .
My only problem was after I closed the closing title company I believe gave me misinformation on when they were sending out or sent out my payout which I was not happy with at all. It should have been paid out on Monday the 23rd of March I was told it would be paid out on Monday but it wasn't after many phone calls, texts and emails between Eric and Boston national title and escrow the closing company which is very frustrating cuz like I said I kept getting misinformation if it was sent if it was not sent. But in the end I did receive it on Tuesday the 24th of March at 3:00 p.m. so it all turned out. Eric stayed on top of it even before office hours which I appreciated very much.
He was on top of everything he was helpful when I questions he answered to the best of his ability!
They made the process so smooth and it goes all the way back to helping me stablish my credit. They were awesome i would 100% recommend
