Mike and his team were awesome. They worked with us over weekends, helped us navigate counter offers and even helped us close on our loan early when we found the perfect house. I could not recommend veterans united enough. They have made buying our first house an experience we will always look back on with love. Thank you veterans united.
I would absolutely not recommend Veterans United as a lender. The loan officer severely lacked communication, the ability to explain the loan estimate/closing document, and was dishonest. I decided to go with another lender who clearly explained his loan estimate and what to expect moving forward with how my seller concessions could be applied. When withdrawing my application with Veterans United, the loan officer promised better communication and provided a lender credit and a significant decrease in closing costs. I decided to stay with Veterans United and what a mistake. The communication ended up being worse than before to the point where I didn't receive my final closing disclosure (after requesting multiple times) until the day before signing which reflected a significant increase in closings costs by thousands (classic bait and switch). The final closing document provided also ended up being incorrect and had to be adjusted and signing was pushed back due to this. The loan officer told me multiple times I couldn't use seller concessions (2.5%) toward the VA funding fee because I put too large of a down payment down (10%). This ended up being a lie and increased my loan amount by over $6,000 on top of the thousands in increased closing costs. The loan officer pretty much became non-responsive while I continued to question this and told me to pretty much "figure out" how much of the seller concessions was used in total. In doing this, I found out there were thousands left on the table in unapplied seller concessions. In the end, my escrow officer ended up helping me by contacting a closer and telling them how to apply my concessions so that I could fully use them since my loan officer refused to answer the phone after telling me via text while signing that he just heard back that I could use my concessions towards the VA funding fee but doing so would have to push my closing date. This is a Sr Loan Officer who has been doing this for over 10 years telling me he did not know this. This was a classic wait until the last minute (contractual closing date) to provide you necessary information.
I will 100% recommend Veterans United to any friend or family members.
The team was Absolutely Fantastic and Awesome❣️They are an Extreme Blessing❣️
It took just a few hours after setting an account up that we were approved and set up with a local realtor.
Ryan Davis was are main go to and he did an amazing job keeping us in the loop and making sure we had everything we needed.
Erin was on top of everything she did❣️
Dear Sean Newcomb and the Veterans United Team,
I wanted to express my deepest gratitude for your incredible help in consolidating my first and second mortgages. I know the Certificate of Eligibility (COE) process was challenging, but your refusal to give up meant the world to me. You made a difficult situation feel manageable.
I will truly miss our callbacks, especially hearing you say, 'How are you, Sal? How is your day going, and how may I help you today?' That personal touch and unwavering professionalism made all the difference. Thank you for your service and for looking out for a fellow veteran.
Best regards,
Sal Zisa
You guys did great. Thank you for guiding the process.
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I was pretty much set up by the time I talk to Veterans United.
Thank you to Bill and his team for helping us with our first home!! Their constant communication and effort really helped us feel at ease during the whole process!!
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Lisa Durand with Veterans United was absolutely incredible to work with! She was responsive, knowledgeable, and made the lending process a breeze! Highly recommend!
My loan team was better than I could have ever imagined. I will highly recommend to everyone!
Derek k , Anna J & Amy (my concierge) were WE’RE ABSOLUTELY FANTASTIC AND PROFESSIONAL AND COMMUNICATE THROUGHOUT THE WHOLE ENTIRE PROCESS !! Of ME AND MY WIFE’S DREAM Home. I would highly recommend any Veteran of the Armed Forces to do business with Veterans United. Thank you to all the Team & and representatives of veterans United. God is extremely good and grateful.!
Corey was very open and communicative from beginning to end. Never made me feel crazy for asking a bunch of questions and always explained everything thoroughly. Corey actually cares about how my house buying process went and that’s hard to find. I’d recommend him time and time again.
