I would highly recommend VA Home Loans to purchase your new home. The service was excellent with positive support with all my loan officers.
Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.
Tim Spears and his team at VU did an awesome job! I was apprehensive going into buying a house for a cross country military move, but he made it way easier than I ever thought it could be and completely painless. From start to finish great communication and I didn't have to stress about any of the details which him and his team took care of. Especially if you are in the military and moving to the Fort Stewart area I definitely recommend him!
The team that worked with me was excellent. I worked with Amy Childress the most .She was knowledgeable about the process was patient and helped ne find the house that was right for me. I would definitely recommend veterans to call veterans united.
My group of professionals were very helpful and pleasant to work with.
I was very impressed with the Team at Veterans United keeping use informed and up to date with entire process, and walking use through all the Documents to get everything done in a timely manner. I would Strongly Recommend a Veteran to use Veterans United for there Home Loan, the Teams there are Incredible.
Made an offer for the home in March leaving plenty of time before we closed in June. Communication throughout the whole process with VU team was terrible. Multiple things would come up on my To-Do list that I already did before without clarification on what exactly they were looking for. One week out from close, again terrible communication between them and me and them with the title company causing a week delay in closing and putting pressure of the sellers. I have talked with my agent and title company and none would recommend VU in the future.
I selected Veterans United because of their reputation for serving veterans, but unfortunately my experience fell far below expectations.My mortgage process lasted 68 days and was plagued by poor communication, missed deadlines, and repeated requests for documentation that could and should have been requested much earlier in the process. Critical items were routinely brought up at the last minute, creating unnecessary stress and placing my closing at risk.What concerns me most is that personal information was disclosed through email communications to individuals who had no legitimate need to receive that information. This raised serious concerns about privacy, professionalism, and the handling of sensitive customer information.I was also provided information regarding rates that later proved to be inaccurate, leaving me feeling misled during one of the most significant financial transactions of my life. Throughout the process, communication was inconsistent, responses were delayed, and I frequently found myself chasing updates rather than receiving proactive communication from my loan team.The delays ultimately caused me financial harm. Because Veterans United failed to meet agreed-upon timelines, I was forced to spend over $1,000 in rent on the very home I was purchasing while waiting for the loan process to be completed. These costs would not have been incurred had the loan been processed within the originally communicated timeframe.I understand that mortgage transactions can be complex and that unforeseen issues can arise. However, the problems I encountered were not isolated incidents. They reflected a pattern of poor planning, inadequate communication, lack of urgency, and a failure to properly manage the loan process from start to finish.While I did ultimately close on my home, the experience was far more difficult, costly, and frustrating than it should have been. Veterans deserve better communication, better accountability, and greater respect for their time, finances, and personal information than what I experienced during this process.Based on my experience, I cannot recommend Veterans United.
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The whole team has been nothing short of amazing and spectacular to say the least and I started this journey with casey and a credit advisor and a low credit score that was very weak and please forgive me for not remembering soni in most of this because if casey didn’t refer me to him I would not be a home owner today they stuck with me and guided me in this direction and had just as much faith and loyalty in me as I have in them and boy am I greatful. It a little funny when I say Casey walks on water and I thank god he’s not a quiter. Thank each and everyone of the team at united.
We worked with Jodi Coons and her team. They were amazing to work with and hope we always get to work with them! Can’t say enough about how fast they were with the whole process from start to finish! We would recommend them to anyone!!
John Parker is great at his job and he definitely was able to explain a lot to me and help through everything I needed help with. Everyone on the team was a major part of everything getting done one time and I’m grateful for everyone on the team
The team was Absolutely Fantastic and Awesome❣️They are an Extreme Blessing❣️
It took just a few hours after setting an account up that we were approved and set up with a local realtor.
Ryan Davis was are main go to and he did an amazing job keeping us in the loop and making sure we had everything we needed.
Erin was on top of everything she did❣️
Aaron, Joshua, and Alison were amazing. This was our first home so we were stressed to the max every day during this process. Aaron addressed every one of our fears in such calm, relaxed manner that it helped ease our fears. I cannot tell you how great that is when you’re buying for the first time. Joshua was very personable and made it very easy to navigate the tasks of setting things up for our move. I didn’t speak with Alison too much, but the times I did, she was able to answer any question we had with the financials. Overall this team is the best. Give these people a raise. I hope they are around if we purchase another house. Absolutely recommend these folks.
Everything went great and as planned. I had some last minute changes that they were able to take care of. Tim and Haley were great to work with. I will definitely reach out to them again. Watch out Tim, referrals headed your way!
