This is the second time I’ve used Veterans United and I couldn’t be happier! They have a great attentive team of people who are all very informative and helpful, making the process painless!
Great overall experience! 2nd time customer, returning customer. Very informative, flexible, and competitive market-wide.
Very obvious they genuinely care about Veterans’s and our needs in Home 🏡 ownership.I would highly recommend to other Veterans.
I highly recommend using Veterans United! The process was so smooth and easy!
The whole process from start to finish was very easy. It was super helpful to have a staff of people that helped answer questions thru every step. Thank you!
This was my second time using Vets United and that within itself should tell you what volumes of praise can not!
I would recommend FHA loan.
It's an outright ripoff with the (Funding Fee) with VA. Ended up being twice the price of Mortgage Insurance. Arkansas can charge up to 6% for closing. Most charge 3%. Veterans United charged the max. 6%.
Closing cost $13k plus (Funding Fee, $8,064. Total $21k to close is a Lot Ridiculous!
Response from Veterans United
David, Thank you for submitting your survey for your honest feedback to be reviewed. Veterans United would like to assist in any questions you may have about fees for using Veterans United. Please feel free to contact our client advocate desk to continue service and to let us assist post- closing. We thank you again for your service.
VEterans United made the home loan process so easy! Their online portal that allows you to upload any needed documents made things so easy. My realtor even commented that they were one of the best groups she has worked with. I would highly recommend them!
This has been my second loan with Veterans United. It has been the exceptional service that brought me back and we will be back again!
I have never bought a home sight unseen, let alone in a region I have never been. Thank you!
I love this company! I wish all companies were this caring and professional.
I was not able to contact my loan officer for a week and no one had information about my file. When I received a computer generated Letter of Incompleteness, being my first experience going through a home loan, I got very nervous thinking we were not getting this loan, because of the letter and the fact that I could not contact my loan officer. Luckily after a lot of stress, the loan went through. That happened mostly because my realtor called out my loan officer and spoke to her boss. Once that happened things seem to get back on track, except for the 2 weeks extra time to get to closing. There is more to this story but that was a quick overview. I just not happy about any of it.
Response from Veterans United
Michael, thank you for sharing your feedback and for letting us know about your experience. One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
By far, the smoothest process I have ever experienced. Everyone was so helpful and informative.
