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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

160,200

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
118,033
4
33,484
3
5,554
2
1,710
1
1,419

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Showing all 525 Marine Corps service member reviews from Arizona

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5 out of 5 Stars
Would Recommend

Loan Officer: Tom Champion

NMLS# 1102159

4 out of 5 Stars
Would Recommend

Loan Officer: John Sullivan

NMLS# 1098699

1.5 out of 5 Stars

My previous loan was from the V.A.,with no out of pocket fees.I had communication with a representative in her office,near by.We went over everything that was needed.The loan was fast compared to this one.Alot of Hassel with this.And my payments to the bills,will have a negative affect on me.For I told the date they were getting paid,and since that was not so.Im sure my credit score went down

Response from Veterans United

Thank you for sharing your home buying experiences with us. I'm sorry you feel your most recent purchase was not as pleasant as the previous one. We'd like to know more about the details to see if there's any way we could have done a better job for you. Please contact our Client Advocate team to discuss the details.

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Thill

NMLS# 1504452

5 out of 5 Stars

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars
Would Recommend
Photo submission from Eric A.

Veterans United was the best experience during our new home purchase. Never had to wait for an answer to any questions. Always keeping things real time and stress free.

Loan Officer: Clay Rose

NMLS# 1126163

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Dianics

NMLS# 910759

5 out of 5 Stars
Would Recommend

When shopping around I was looking for a mortgage company to have the local\personal touch to assist during a stressful time but also wanted a strong enough bank that could get my deal done quickly due to the time constraints I was under. What I found with Veterans United is that they are the best of both worlds, in addition to be experts on the VA Home Loan process that easily anticipated all the obstacles we would come across. I served in the Marine Corps for 21 years, I appreciate the benefits that we have earned and people and institutions that share the same respect for my service. This is a great organization that I trust complicity. Thank you Veterans United!

Loan Officer: Janet Bowe

NMLS# 1161486

5 out of 5 Stars
Would Recommend

Loan Officer: Jeff Magsamen

NMLS# 50787

0.5 out of 5 Stars

I regret absolutely everything. The whole process was horrible and stressful. And the home inspector was horrible. The sprinkler system is completely messed up with multiple leaks. How the heck did the home inspector miss that!?!

Response from Veterans United

Jessica, thank you for your open and honest feedback. A member of our Client Advocate team is available to discuss your property condition, and go over some options you may have available. We understand that choosing a home, and a licensed inspector was appropriate for you to do, and how difficult it may be to discover these issues with your new home. If you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us. While we cannot hold ourselves accountable for the actions of others, we do appreciate your calling attention to this aspect and we value your feedback.

5 out of 5 Stars
Would Recommend

Loan Officer: Cody Smith

NMLS# 1074565

4.5 out of 5 Stars
Would Recommend

Thank you

Loan Officer: Jenna Pahde

NMLS# 1421181

5 out of 5 Stars
Would Recommend

Veterans United is a great company to work with, they will make sure that your home buying experience is a painless one.

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

Loan Officer: Jess Vomund

NMLS# 979223

5 out of 5 Stars
Would Recommend

We have been involved in many mortgage situations over the past several decades. By far, this was the clearest, quickest, and most pleasant mortgage experience we have ever had. Through the process we kept anticipating things to get confusing and difficult. Thanks to the constant attention of the V.U. staff, that never happened.

Loan Officer: Jason Crone

NMLS# 1373043

5 out of 5 Stars
Would Recommend

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend
Photo submission from Marcus J.

For any potential Veteran homebuyers that may have one foot in and one foot out on whether to purchase a home. I would allow Veterans United to take the first swing, and a second swing. I am confident that the ball will be put in play and you'll see how consistent and persistent they are at not only making contact, but hitting a homerun in favor of the homebuyer.

Loan Officer: Lucas Hassemer

NMLS# 1630187

5 out of 5 Stars
Would Recommend

We couldnt be happier with the entire team!!! Thank you!!

Loan Officer: Adam Underwood

NMLS# 398146

2.5 out of 5 Stars

If you are a first time homebuyer, brush up on how the entire process works. My realtor (given by VU) was amazing. VU not so much. It didn't seem like I was their priority. My loan officer couldn't even remember my name, and caused me to miss my closing date by 4 days because he didn't communicate with my realtor, the title company, or myself. Overall, a pretty terrible last week of the process.

Response from Veterans United

Hi Miles, we're sorry if we were lacking in our communication at the end of your home purchase. We'd like to know more about the details contributing to your experience. Please reach out to our Client Advocate team if you would like to continue the conversation. We appreciate your feedback and the opportunity to learn more.

5 out of 5 Stars
Would Recommend

My husband and I saw your advertisement on Facebook. We've been talking about buying a home. So we called. Little did we know within 45 minutes. We were pre-approved and we got a loan. A week later we found a house. We had a 45-day escrow. And now we have the keys to our Dream Home . Thank you Veterans United Loans. For making our dream come true.

Loan Officer: Thomas Welek

NMLS# 1277019

2 out of 5 Stars

Don't work with Donna Roff.

Response from Veterans United

Hi Daniel, we are happy to discuss this with you further. Please consider contacting one of our Client Advocates for assistance. We look forward to receiving more information.

5 out of 5 Stars
Would Recommend

Loan Officer: Shawn Stewart

NMLS# 1531270

5 out of 5 Stars
Would Recommend

For all Veterans shopping for homes and loans. This is the go to organization that does it all from beginning to end. You won't be disappointed.

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars
Would Recommend

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

Great response and service. Love the Service

Loan Officer: Katy Reeder

NMLS# 1246356

2.5 out of 5 Stars

I asked for them to tell me what they thought was fair to compensate me for the miss information and the service that wasn't completed when they said it was. I was accused of asking for the entire amount of money totaling 750 dollars for the title fee. I NEVER asked for a dollar amount and was frankly surprised that I was being accused of asking for a dollar amount. I was told they would give me 100 dollars for my troubles. By the time we got to that point I was so mad I just wanted the call to be over. Very unprofessional.

Response from Veterans United

Juan, thank you again for sharing your concerns with us. If there's anything else we can do to assist you, please contact our Client Advocate team.

5 out of 5 Stars
Would Recommend

Loan Officer: Carrie Freeman

NMLS# 1140687

5 out of 5 Stars
Would Recommend
Photo submission from Jason B.

Even my realtor said that Veterans United had the smoothest, simplest process that she has ever dealt with. I love the simplicity of the website and the entire process as a whole. Daren and his team at Veterans United showed me that buying a home doesn't need to be painful.

Loan Officer: Daren Bodine

NMLS# 1222289

3.5 out of 5 Stars
Would Recommend

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend

Loan Officer: Derek Russell

NMLS# 310095

4 out of 5 Stars
Would Recommend

Loan Officer: Will Lewis

NMLS# 187652

5 out of 5 Stars
Would Recommend

Loan Officer: Shane Lowe

NMLS# 1123167

4.5 out of 5 Stars
Would Recommend

Very efficient and friendly

Loan Officer: Eric Almazan

NMLS# 1282293

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