I really appreciated the flow of information without the fluff. Team effort was apparent in every aspect of the process. That was no easy task with everyone being in different locations and me being in another state. I was very impressed.
I cannot say enough great things about Kody Gilbow and his outstanding team at Veterans United. They went above and beyond—not once, but twice—in the same year to help me successfully secure two separate mortgages. The level of professionalism, dedication, and personal care they showed throughout both processes was exceptional.
Kody and his team were incredibly responsive, thorough, and knowledgeable. Every step of the way, they kept me informed, made sure I understood the process, and worked tirelessly to make each experience as smooth and stress-free as possible. They handled everything with precision and integrity, which gave me full confidence and peace of mind in making such important financial decisions.I truly felt like more than just a client—I felt supported and valued. Their attention to detail and genuine commitment to helping veterans is evident in everything they do. If you're looking for a team that delivers results with heart and excellence, I highly recommend Kody Gilbow and Veterans United.Thank you again for helping me make homeownership a reality—twice in one year!
This was my 3rd time using veterans united. They make everything easy and they're fun to work with. They always say buying a home is stressful, but it's not with Veterans United.
From start to finish, my team knocked it out. This being my first home purchase, I had no idea where to even begin, but I was always a phone call away from the answers I needed.
Veteran’s united website was easy to navigate and made the process to purchase a house very easy, they also offer many services to make your move in easier and more convenient.
Veterans United is a very awesome company my team that worked with kept me informed stayed on top and kept me on track through the whole process.Go team patty and Katie thank you all for everything and all of your help.
I got a home loan with veterans United. The first one I talked to was Whitney Brown. It seems like I know her personally because of the way she treats people a lot of times. I would have problems with things I didn't know how to do but Whitney was always there to help guide me through. She has been a big asset to me and Vicky and helped us get this home that we've been waiting all our lives for. Also, I want to thank everyone at veterans United who has helped us. They were always there when we needed them. I would recommend them to any veteran who is trying to purchase a home. I am a marine veteran and I recommend veterans United to any other jar head out there and any other veteran. I can't say enough good things about them. Thank you Whitney and everyone at veterans United.
United veterans was one of the most quick and organized companies that I have ever worked with. The staff and the agent that I was connected with We're excellent, considered always keeping me well informed about everything that was what's going on at all times. I would recommend them as excellect. Working with them was a wonderful experience.
Nothing against the people I don't think, but this system of home buying is horrible. The redundancy of paperwork the underwriters wanted especially information that had nothing to do with buying a home, but yet required it or else I wouldnt get the loan that rips me off anyway. I'm not happy about the process nor the amount of money I had to come out of pocket for everyone looking for a handout. The whole system is fraudulent and just scams me and anyone else whose hardworking out of our money. The VA that's something supposed to be helpful for veterans, yet most of my interactions or services from anything VA is less than satisfactory. Honestly if it weren't for having a family, I'd rather be homeless than to deal with this process and conned into paying for a house 3 times over
Response from Veterans United
Hi Jerry,
This was tough to read—and I hear you. I’m really sorry the process felt so frustrating, exhausting, and ultimately disappointing. It shouldn’t feel like you’re getting taken advantage of when you’re just trying to do right by your family and find a place to call home.
I know how overwhelming the paperwork and documentation can be, especially when the requests feel unrelated or excessive. A lot of those requirements come down to strict lending and VA guidelines, but that doesn’t make it any easier when you’re in the middle of it all. You deserved a process that felt clear and fair, not one that left you feeling worn down.
I want to make sure your experience is fully heard, and if you're open to it, our Client Advocate team would appreciate the chance to talk through what happened. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, but you can reach out anytime.
Great
Being a first time home buyer we knew nothing about the process. Veterans United made everything so easy and informative. It really felt like the whole team was willing to do anything and everything to help! It was the best experience we could of imagined.
Brett and his team made it so easy. I enjoyed work with him so much he seems like family.
Was a very smooth process and the app and website made turning in documents so easy
Overall just an amazing experience. Everything went so smooth from beginning to end. Thank you all so much!!
My Veterans United team was very professional and thoroughly answered any questions we had. I never felt out of control or surprised during the process because of my team kept me updated and the website was easy to use. I highly recommend to anyone!
We are very grateful to have had Ben Choi as our Loan Officer throughout our homebuying process. He is extremely professional and personable and answered every question we had along the way (we had many!). I can't express our appreciation enough for Ben and his team. They made what is typically a pretty daunting process and made it virtually painless for us. They were quick to answer questions or address concerns and never once made us feel like a burden (shoutout to Jennifer Heard, she is awesome!). I'm a first time Veteran's United customer but have no plans to look anywhere else in the future. Veteran's United is made up of some true professionals! My family and I couldn't be any more excited about our new home. Thank you all so much!
During my home buying process my initial loan officer either ceased to work for the company or was promoted and my loan officer was switched, my initial loan officer had clear and concise communication and would reach out frequently to check up on my homebuying journey. Once officers switched communication was poor (most likely due to increased work load on the guy that was handed my account). Several voice messages and a couple emails were never replied to. Even after reaching out to management communication hardly improved. I'm assuming that my account was forced on another officer and increased work load resulted in communication breaking down. At the end of the day Veterans United got the job done and I have my home but a lot of improvements can be made to communicate in a timely manner.
Response from Veterans United
Hey Douglas,
Thanks for taking the time to share your experience—and congratulations on your new home! I’m really sorry that communication fell off after your loan officer changed. That kind of handoff should feel smooth and seamless, not like you're left chasing down updates or wondering if your messages were seen. You deserved better follow-through, especially during such a big milestone.
It means a lot that you still recognized the work it took to get your loan across the finish line, but I completely understand how frustrating it must’ve been to feel out of the loop along the way. We know how important timely communication is—especially in a process that can already feel overwhelming—and I appreciate you pointing out where we dropped the ball.
If you’re open to it, I’d really like my advocates to take a closer look and share your feedback with our leadership. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, and we’re always happy to listen.
