The "to do" list keeps you on track. All doc's are online, except closing. The process was stress free. VU was accessable, and responded quickly.
Very helpful and wonderful people to work with and guide you through everything.
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
This is the second time I bought a house with veterans United and both times the team was excellent and always made sure I knew what I needed to do. They even would help me locking rates before big jumps to make sure I got the best available rate possible I would recommend to anybody that can use veterans united to do so
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Pleasure to work with Veterans United! Allen was amazing. Had an answer for every question we asked.
Mike and his team were amazing through the whole process. Any questions I asked were answered promptly and professionally.
Everything was great.just thought the closing costs were high.
This is the second home I purchased using veterans united. Johnathan Lucas was easy to work with however his team wasn’t. Too many times I had to resend documents with one member saying I’m good and the next saying it’s not there until the file was reviewed. There was no communication amongst members and they made an already stressful situation worse. Even my realtor and the seller of my new home complained multiple times about the lack of communication with veterans united. The first home I bought was a breeze which was why I used veterans united a second time. I don’t think I’d be as sure next time.
Response from Veterans United
Hi Benjamin,
I really appreciate you choosing Veterans United for a second time, and I’m sorry this experience didn’t live up to the first one. Buying a home is stressful enough without having to resend documents or wonder whether everyone involved has the same information.
I’m glad to hear Jonathan was easy to work with, but I understand how frustrating the communication between the rest of the team must have been, especially when your realtor and seller were also having difficulty getting the information they needed. You came back to us because your first experience went so smoothly, and I’m disappointed that this time left you questioning whether you’d choose us again.
I’d appreciate the opportunity to learn more about what happened and make sure your feedback is heard. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Everyone that was on our team were very helpful and informative and moved quickly for a 30 day closing
Working with Colin Park and his team at VeteransUnited was an awesome experience. After visiting many homes, my wife and I finally found the home we wanted. Colin was there throughout our whole home buying journey and made the process easy. Today I am a proud veteran home owner. I am glad I chose VeteransUnited!
We had an exceptional experience with Sam and his team. I most definitely would recommend them. Everything was clearly explained and timely.
Our whole load team was absolutely fantastic from start to finish. This was our first home purchase Billy, D.K., and Austin answered every question or concern I had.
