This is the second home I purchased using veterans united. Johnathan Lucas was easy to work with however his team wasn’t. Too many times I had to resend documents with one member saying I’m good and the next saying it’s not there until the file was reviewed. There was no communication amongst members and they made an already stressful situation worse. Even my realtor and the seller of my new home complained multiple times about the lack of communication with veterans united. The first home I bought was a breeze which was why I used veterans united a second time. I don’t think I’d be as sure next time.
Everyone that was on our team were very helpful and informative and moved quickly for a 30 day closing
We had an exceptional experience with Sam and his team. I most definitely would recommend them. Everything was clearly explained and timely.
Our whole load team was absolutely fantastic from start to finish. This was our first home purchase Billy, D.K., and Austin answered every question or concern I had.
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
I am a senior citizen and am not tech savvy. I would have appreciated a phone call or text when my loan was approved. I waited over 5 weeks to find out my loan was approved in 5 days. This is truly unacceptable.
Response from Veterans United
Hey Stephen,
Thank you for sharing this with me. I'm sorry you were left waiting so long for an important update. I understand that not everyone prefers to communicate through online tools, and a phone call or text can make a meaningful difference when you're waiting to hear about your home loan.
You deserved clearer, more timely communication about where things stood, and I appreciate you bringing this experience to my attention. I'd like to learn more about what happened and make sure your feedback is heard. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Tyler and his team worked seemingly around the clock to get checklist items done and was able to lock in a loan which was probably more than I qualified for. Would recommend.
Gwen and her team were great and on top of all of my needs.
Pleasure to work with Veterans United! Allen was amazing. Had an answer for every question we asked.
Brian, and his team made buying my new home pretty easy . They kept in touch with me and always got back in touch with me if I had any questions.
Ready to see for yourself?
Experience first-hand why 379,290 homeowners give us a perfect score!
Where do I begin? It’s just so amazing how they make it so smoothly not stressful and they take care of everything pretty much. I can’t thank them enough for helping us get this house. I’m just so grateful. I’d like to thank everybody that helped us. God bless you.
Casey and the team were wonderful throughout the entire buying experience.
The staff made this process easy and enjoyable.
Working with Colin Park and his team at VeteransUnited was an awesome experience. After visiting many homes, my wife and I finally found the home we wanted. Colin was there throughout our whole home buying journey and made the process easy. Today I am a proud veteran home owner. I am glad I chose VeteransUnited!
Your company did a wonderful job from start to close .thank you for your patience, time and flexibility.
