I am a senior citizen and am not tech savvy. I would have appreciated a phone call or text when my loan was approved. I waited over 5 weeks to find out my loan was approved in 5 days. This is truly unacceptable.
Response from Veterans United
Hey Stephen,
Thank you for sharing this with me. I'm sorry you were left waiting so long for an important update. I understand that not everyone prefers to communicate through online tools, and a phone call or text can make a meaningful difference when you're waiting to hear about your home loan.
You deserved clearer, more timely communication about where things stood, and I appreciate you bringing this experience to my attention. I'd like to learn more about what happened and make sure your feedback is heard. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
Tyler and his team worked seemingly around the clock to get checklist items done and was able to lock in a loan which was probably more than I qualified for. Would recommend.
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Gwen and her team were great and on top of all of my needs.
Brian, and his team made buying my new home pretty easy . They kept in touch with me and always got back in touch with me if I had any questions.
Pleasure to work with Veterans United! Allen was amazing. Had an answer for every question we asked.
Where do I begin? It’s just so amazing how they make it so smoothly not stressful and they take care of everything pretty much. I can’t thank them enough for helping us get this house. I’m just so grateful. I’d like to thank everybody that helped us. God bless you.
Casey and the team were wonderful throughout the entire buying experience.
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The staff made this process easy and enjoyable.
Your company did a wonderful job from start to close .thank you for your patience, time and flexibility.
Working with Colin Park and his team at VeteransUnited was an awesome experience. After visiting many homes, my wife and I finally found the home we wanted. Colin was there throughout our whole home buying journey and made the process easy. Today I am a proud veteran home owner. I am glad I chose VeteransUnited!
So great to work with! Always available when I had questions.
