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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

382,112

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
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1

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Showing all 95 Marine Corps service member reviews from Vermont

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5 out of 5 Stars
Would Recommend
headshot image of Kelly Myers

Loan Officer: Kelly Myers

NMLS# 1967804

5 out of 5 Stars
Would Recommend

I will let every vet I know who’s ever interested in buying a home to use you guys. A+ effort all around.

headshot image of Christopher Anderson

Loan Officer: Christopher Anderson

NMLS# 2483969

5 out of 5 Stars
Would Recommend
headshot image of Samuel Yoo

Loan Officer: Samuel Yoo

NMLS# 149705

4 out of 5 Stars
Would Recommend

Great team hands down! Friendly, and always responsive

headshot image of Louie Nieman

Loan Officer: Louie Nieman

NMLS# 1860264

5 out of 5 Stars
Would Recommend

Very professional and up to date with everything. Highly recommend

headshot image of Kyle Riggs

Loan Officer: Kyle Riggs

NMLS# 1897236

5 out of 5 Stars
Would Recommend

Had an amazing experience dealing with the VA from the very beginning, they answered any and all questions that we had and kept our to-dos up to date. Made buying our first home a breeze and would recommend anyone to go through them when buying a house 😀

headshot image of Kelly Myers

Loan Officer: Kelly Myers

NMLS# 1967804

5 out of 5 Stars
Would Recommend

A great experience from beginning to end. Wonderful loan officer and great company. It couldn't have been a better experience. The best, and easiest, mortgage refinance we have ever done over the last 30 years.

headshot image of Eli Ahn

Loan Officer: Eli Ahn

NMLS# 1864503

5 out of 5 Stars
Would Recommend
headshot image of Alex Horn

Loan Officer: Alex Horn

NMLS# 2147323

5 out of 5 Stars
Would Recommend

Just wanted to say thanks we appreciate all the hard work you guys did for us and we are beyond happy

headshot image of John Schnurbusch

Loan Officer: John Schnurbusch

NMLS# 1813273

5 out of 5 Stars
Would Recommend
headshot image of Carrie Freeman

Loan Officer: Carrie Freeman

NMLS# 1140687

5 out of 5 Stars
Would Recommend

Everything was handled well, they team was supportive and easily contacted.The stipulations and the to do list were very long and I was disappointed that I had to pay extra for having closing pushed back, however this was out of VU Ortho control.

headshot image of Kevin Karney

Loan Officer: Kevin Karney

NMLS# 2183110

5 out of 5 Stars
Would Recommend

Love the company. i recommend you to all my vet friends. you knock it out of the park every time.

headshot image of Horace Johnson

Loan Officer: Horace Johnson

NMLS# 1880058

5 out of 5 Stars
Would Recommend

Overall I recommend Veterans United Home Loans. Easy to work with

headshot image of Aidan Anderson

Loan Officer: Aidan Anderson

NMLS# 2345277

5 out of 5 Stars
Would Recommend
headshot image of Kyle Riggs

Loan Officer: Kyle Riggs

NMLS# 1897236

5 out of 5 Stars
Would Recommend

My team was awesome!

headshot image of Michael Fible

Loan Officer: Michael Fible

NMLS# 2161436

4 out of 5 Stars
Would Recommend
headshot image of Kris Eubank

Loan Officer: Kris Eubank

NMLS# 2094609

4.5 out of 5 Stars
Would Recommend
headshot image of Brian Jahnsen

Loan Officer: Brian Jahnsen

NMLS# 28144

5 out of 5 Stars
Would Recommend
headshot image of Christopher Holdman

Loan Officer: Christopher Holdman

NMLS# 369923

5 out of 5 Stars
Would Recommend
headshot image of Mitchell Huebner

Loan Officer: Mitchell Huebner

NMLS# 2064460

5 out of 5 Stars
Would Recommend

Try Veterans United - you will love them!

headshot image of Chase Lee

Loan Officer: Chase Lee

NMLS# 2135792

5 out of 5 Stars
Would Recommend

They do everything great!

headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars
Would Recommend

I just can't say enough about the excellent service that your team provided me. Great job people. My Wife Kate and I are very grateful. Thank you so much. Greg.

headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

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4.5 out of 5 Stars
Would Recommend
headshot image of Brandon Erwin

Loan Officer: Brandon Erwin

NMLS# 2070329

5 out of 5 Stars
Would Recommend

Highly recommend taking the plunge!

headshot image of Heidi Sharp

Loan Officer: Heidi Sharp

NMLS# 1970193

5 out of 5 Stars
Would Recommend
headshot image of Heidi Sharp

Loan Officer: Heidi Sharp

NMLS# 1970193

5 out of 5 Stars
Would Recommend
headshot image of Katelin Lawrence

Loan Officer: Katelin Lawrence

NMLS# 1793454

1.5 out of 5 Stars

Communication was extremely poor. I was constantly having to call and email and call and call again w unanswered questions. I would explain something to my 'loan coordinator' and it would still be on my to do list for days. The whole To Do List was deceptively slick. In the end I felt it bordered on harrassment; because issues would seemingly be resolved but wait nope there it is again on the To Do List. Gotta take care of that to do list, even tho the task was supposed to have been removed by the loan coordinator. I was harrassed for things not even related to my account (a water test that was for another veteran!)Closing was delayed; I don't think I even found that out not even a week prior to the date.I never spoke to my loan coordinator even once, even though I left multiple messages for him to call me back.I still don't know how to set up my mortgage payments. There's a fee that was supposed to be waived because I am 100% disabled - I have no idea if that actually happened. Haley was 'unsure' and Donald never called me back.I had to jump through all sorts of hoops last minute to procure a bank check on a Friday afternoon for a Monday morning closing because no one could give me an actual dollar amount.My realtor was so out of communication I get a text from her the day AFTER closing saying 'did you close?'. Meanwhile she was constantly bragging how she found me my dream home - no she didn't!!! My mom's friend found it on Zillow!!!The appraisal was late, the inspection process was confusing and not properly explained, my house was not properly cleaned upon the move in date.....I feel I could go on but this is starting to affect my blood pressure.

Response from Veterans United

Matthew, On behalf of all of us here at Veterans United, we want to thank you for providing honest feedback around your loan experience. We value your patience and commitment in sticking with your loan specialist it is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Last minute requests often create additional stress, and we apologize that your experience was negatively impacted. We are glad that you are a new homeowner and we want to reassure you that your comments will be used to help future clients. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service. Our Client Advocate team will be taking a closer look at your experience as a potential training opportunity. If you wish to provide more details, then you may reach out to connect with us at any time and we apologize if you felt there were unnecessary delays during your process.

5 out of 5 Stars
Would Recommend
headshot image of Spencer Wesson

Loan Officer: Spencer Wesson

NMLS# 1718308

5 out of 5 Stars
Would Recommend
headshot image of Scott Davis

Loan Officer: Scott Davis

NMLS# 1725328

5 out of 5 Stars
Would Recommend
headshot image of Ross Deeken

Loan Officer: Ross Deeken

NMLS# 1954658

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