Thinking these people had my best interest at heart was far from the truth. I thought I was dealing with top notch Veterans that would treat me the way they would want to be treated. I had to do all of the foot work myself and even considered going with another lender which in hindsight would have been better as they sold my loan before I ever got an invoice for my first payment. It wasn't worth saving a few dollars to not be able to find a warm body when you needed one. I cant believe I was told to count my blessings by this loan officer Seriously?
Response from Veterans United
Thank you for taking time to communicate your feedback, Rose. A member of our Client Advocate team will be researching this further to determine what our team may do in the future to maintain excellent service. While we cannot make up for the fact that expectations were not exceeded, it is important that we always look for ways to improve for future customers. If you wish to share more information, then please feel encouraged to contact us for further support.
Veterans United helped our family with every step of the home buying experience. They were well informed and very positive. Our first home buying experience was a pleasant one thanks to the Veterans United family.
Mitches team was very knowledgeable and professional and they made the experience a great one with out the stress we would recommend them to anyone looking to buy a home
This was my 3rd and definitely not my last loan with Joe and Veterans United. I tell everyone and I’ll keep telling everyone.. they’re the best! Smooth transaction and always kept in the loop. They worked hard to get my loan to close in a timely manner.
Veterans United made this crazy complicated and confusing process seem so much easier. We are very young to be first time homebuyers and were worried people wouldn't take us seriously, but that was certainly not the case. Our lending team answered every single question and concern in a timely manner. The online portal made uploading documents easy and made us feel like we always knew where we stood in the process. The realtor we were connected with was absolutely amazing and helped us beat out an all cash offer! We couldn't be more thankful for Veteran's United.
Veterans United made our home buying experience as painless as possible! I have heard horror stories from people who have used other financial institutions and was expecting at least a little bit of push-back, but there was none! Thank you to everyone who helped my wife and I get into our first home!
Very easy. Every phone call a person answered.
They were very helpful, courteous and knowledgeable during the process. They went above and beyond to help us, and we are very happy to be in our new home.
