Mike and his team were fantastic! I have bought a few houses with my VA loan and these folks are by far the best I’ve ever worked with! His whole team is very knowledgeable and very professional. A special thanks to Mike, Matt and Vicky. Thank you so very much!
Veterans United were great with guiding me through my first home buying process. Communication without delay !
The apps makes everything so convenient.
Amazing customer service, support, and financing.
Billy, Larry and the rest of the team were top notch!! 5/5 would recommend to all my vet friends
Veterans United is The best for a VA loan. They have the knowledge and the skill to cover any problems that come up.
Our home loan team made the whole thing such a breeze for us, especially being first time home buyers. Our team, Kenzie and Eric, treated us so well, and were so personable that they felt more like long time friends and not just home loaners.
Terribly executed. Timeline was not met and stressed me and my wife out to the extreme. Constant questions of things we were not explained, just honestly a bad experience especially for a first time home buyer. I will not be working with the company again or recommend them.
Response from Veterans United
Hey Colton,
I’m really sorry your experience with us caused so much stress—especially as first-time homebuyers. That’s a big moment in life, and it should’ve felt exciting and supported, not overwhelming and unclear.
Missing the timeline and not explaining things well enough? That’s on us. You deserved a smoother, more transparent process, and it’s clear from your review that we didn’t deliver that. I can only imagine how frustrating it must’ve been to face constant questions without clear answers.
I know you've said you won’t be working with us again, and I respect that. But if you’re willing to share more, I’d still love my advocates to listen and learn from your experience. It matters, and we want to do better.
You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST—but feel free to reach out anytime that’s best for you.
The team worked very well with us and I will recommend Veterans United to all my friends and family members who are looking to buy a new home.
Scott always response pretty quick and answers all my questions. He did alot of work for stuff to get approved and get my house that I can afford and also contacted me months later on to remind me that I can refinance at a lower rate which is im very thankful. Because I would've forgot about it due to the fact that I already have a good deal and mortgage that I can afford, so now I can save up $100 plus dollars from refinancing my mortgage. So me and my family are very thankful to him 🙏
Great job very satisfied with the treatment and process of first time home buying.
I was buyer's agent for this transaction. It was great working with Ryan!
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Very helpful and understanding staff. They are really here to help veterans.
CHRISTOPHER ROBINSON, my loan officer was a big help in getting this house.
It was a great experience. The entire team was wonderful.
This team was so efficient, quick and reliable. They took me through every step with understanding and grace.
