Company came recommend from a friend he didn't have any problems but I had every problem you could think of and none of it was caused by anything I did. I felt they cared more about the money they made then me. They may work well for someone who will bring in the big bucks for them with little work but if you are under 100K don't think they care. Really " We don't do rushes on refinances"
Response from Veterans United
Michael, we need to incorporate customer feedback whenever possible to improve our service. If you are willing to share more information, then please contact a member of our Client Advocate team for continued support. We value your input, and we are disappointed to learn that your closing experience was not better managed.
It was enjoyable and quick everyone was friendly and accommodating
If you want a loan you have to get all the paper work that Veterans United needs right back to them when asked for. The faster you do your part the faster they can do their part. Happy homebuying and refinancing.
Veterans United has served us well, now for the second time. Our original home purchase was literally a breeze with the help of Matt LaTorre and his loan team. Everything was easy, fast, and understandable. VU was literally a text, email or phone call away at all times throughout the process. And we never had to wait for a response to any questions. It was a stress-free experience.Our original experience was so extraordinary, we decided we had to use VU for our Interest Rate Reduction Loan (IRRL) refinance. Despite that fact that we received literally dozens of refinance offers from other lenders, even some with lower interest rates, we needed no convincing to work with Veterans United so that we could be assured of honest information, with no ulterior motives - just what was in our best interest as borrowers.Thank you Matt LaTorre and Veterans United for excellent service!Matthew & Laurie Moshier
It was a tedious process but the Veterans United team were very professional and meticulous in keeping me focused.
Great experience. Quick and honest!
Excellent loan officer!
I wouldn’t recommend doing business with this company mainly because they aren’t in the state that most sellers are in and will leave out final cost because they don’t specialize in each state no matter whether they have qualifications. The knowledge just isn’t there. I ended up owing money because they left out school taxes and some other things. I wasn’t able to properly negotiate for more money for closing cost. Very poor job.
Response from Veterans United
Thank you for providing this feedback Nafis. We appreciate you working with our Client Advocate team to resolve this issue. Please let us know if we can be of any further assistance.
Being a first time home owner, I was nervous...ashton and crew put me at ease and took care of everything!
This was our first home, so I had no idea of what to expect when it came to take those first nervous steps. Then I found Veterans United while scrolling through Facebook, and my journey began. Will had such a great personality and helped me 100% along the way. If I had questions, day or night, I knew I could call will and he made sure I was satisfied! Thanks will for all you have done and continue to do for my fellow brothers and sisters in Arms! Our family is a happier family now that we have a place to call home!
Five stars to Craig Brumfield and his team for helping me fulfill a lifelong dream of being a homeowner. Five stars to the team at Lighthouse for helping me get my credit score up to VA qualifications. With their help, my credit score went from around 608 to 691. I would recommend to anyone who has served for this great nation to let Veterans United be their guide to homeownership.
Brandon and Billy were there for any questions we had and getting the loan went smooth. Would recommend to anyone. Thanks guys
Veterans United does really care about veterans