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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

167,891

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
124,049
4
34,790
3
5,776
2
1,779
1
1,497

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Showing all 692 Navy service member reviews from Pennsylvania

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5 out of 5 Stars
Would Recommend

Loan Officer: Jerry Landrey

NMLS# 1107028

0.5 out of 5 Stars

Company came recommend from a friend he didn't have any problems but I had every problem you could think of and none of it was caused by anything I did. I felt they cared more about the money they made then me. They may work well for someone who will bring in the big bucks for them with little work but if you are under 100K don't think they care. Really " We don't do rushes on refinances"

Response from Veterans United

Michael, we need to incorporate customer feedback whenever possible to improve our service. If you are willing to share more information, then please contact a member of our Client Advocate team for continued support. We value your input, and we are disappointed to learn that your closing experience was not better managed.

5 out of 5 Stars
Would Recommend

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
Would Recommend

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars
Would Recommend

Loan Officer: Brian Flanigan

NMLS# 1068745

4 out of 5 Stars
Would Recommend

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars
Would Recommend

Loan Officer: Aaron Brooks

NMLS# 1003530

5 out of 5 Stars
Would Recommend

It was enjoyable and quick everyone was friendly and accommodating

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend

If you want a loan you have to get all the paper work that Veterans United needs right back to them when asked for. The faster you do your part the faster they can do their part. Happy homebuying and refinancing.

Loan Officer: Neal Roeder

NMLS# 35339

5 out of 5 Stars
Would Recommend

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Loan Officer: Steven Blakley

NMLS# 1541777

5 out of 5 Stars
Would Recommend

Veterans United has served us well, now for the second time. Our original home purchase was literally a breeze with the help of Matt LaTorre and his loan team. Everything was easy, fast, and understandable. VU was literally a text, email or phone call away at all times throughout the process. And we never had to wait for a response to any questions. It was a stress-free experience.Our original experience was so extraordinary, we decided we had to use VU for our Interest Rate Reduction Loan (IRRL) refinance. Despite that fact that we received literally dozens of refinance offers from other lenders, even some with lower interest rates, we needed no convincing to work with Veterans United so that we could be assured of honest information, with no ulterior motives - just what was in our best interest as borrowers.Thank you Matt LaTorre and Veterans United for excellent service!Matthew & Laurie Moshier

Loan Officer: Matt LaTorre

NMLS# 1054084

4.5 out of 5 Stars
Would Recommend

Loan Officer: Suzanne McClain

NMLS# 459155

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend

Loan Officer: Moya Brown

NMLS# 1493916

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Stalling

NMLS# 1105433

5 out of 5 Stars
Would Recommend
Photo submission from Justin P.

Veterans United simplfied the process of financing a new home. From the pre-approval through closing, they answered any questions and recommended a fantastic real estate agent.

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

It was a tedious process but the Veterans United team were very professional and meticulous in keeping me focused.

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
Would Recommend

Great experience. Quick and honest!

Loan Officer: Dylan Morgret

NMLS# 1493964

5 out of 5 Stars
Would Recommend

Loan Officer: Ben Choi

NMLS# 47882

5 out of 5 Stars
Would Recommend

Excellent loan officer!

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Kawelaske

NMLS# 1698477

0.5 out of 5 Stars

I wouldn’t recommend doing business with this company mainly because they aren’t in the state that most sellers are in and will leave out final cost because they don’t specialize in each state no matter whether they have qualifications. The knowledge just isn’t there. I ended up owing money because they left out school taxes and some other things. I wasn’t able to properly negotiate for more money for closing cost. Very poor job.

Response from Veterans United

Thank you for providing this feedback Nafis. We appreciate you working with our Client Advocate team to resolve this issue. Please let us know if we can be of any further assistance.

3.5 out of 5 Stars
Would Recommend

Loan Officer: Aaron Brooks

NMLS# 1003530

5 out of 5 Stars
Would Recommend

Being a first time home owner, I was nervous...ashton and crew put me at ease and took care of everything!

Loan Officer: Ashton Zeigler

NMLS# 1117978

5 out of 5 Stars
Would Recommend

Loan Officer: Mark Dischert

NMLS# 375802

4.5 out of 5 Stars
Would Recommend

:-)

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend
Coz Balazs

This was our first home, so I had no idea of what to expect when it came to take those first nervous steps. Then I found Veterans United while scrolling through Facebook, and my journey began. Will had such a great personality and helped me 100% along the way. If I had questions, day or night, I knew I could call will and he made sure I was satisfied! Thanks will for all you have done and continue to do for my fellow brothers and sisters in Arms! Our family is a happier family now that we have a place to call home!

Loan Officer: Will Lewis

NMLS# 187652

4.5 out of 5 Stars
Would Recommend
Photo submission from Jason U.

Five stars to Craig Brumfield and his team for helping me fulfill a lifelong dream of being a homeowner. Five stars to the team at Lighthouse for helping me get my credit score up to VA qualifications. With their help, my credit score went from around 608 to 691. I would recommend to anyone who has served for this great nation to let Veterans United be their guide to homeownership.

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars
Would Recommend

Brandon and Billy were there for any questions we had and getting the loan went smooth. Would recommend to anyone. Thanks guys

Loan Officer: Billy Abney

NMLS# 202563

5 out of 5 Stars
Would Recommend

Loan Officer: Vishal Patel

NMLS# 1233368

4 out of 5 Stars
Would Recommend

Veterans United does really care about veterans

Loan Officer: Colin Park

NMLS# 1045574

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See all 167,891 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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