Amazing customer service!
Mr. Crites was great, and so was his team. He may not have been able to talk on the phone a lot, but he made sure I was in the loop with text messages and emails. He also called back anytime I left a message or texted him. He was very kind and thoughtful with my needs and made sure I received the best deal on my new home.
We did it with VU!!! The end result is that we got our home and are so happy!!!!!! Thanks Joe and Markita! You both are awesome!!!
Our Loan Specialist Garrett Holzum was awesome, every questions or concerns we had was answered and he made us the first time home owners feel stress free, hopefully, and excited. I would like to thank him from me and my family
The process was long and they are very thoroug, so be ready to provide documents for everything. Overall a good experience.
Communication was very thorough through this lender!
My experience with Veterans United was a very positive. Initially, my credit score was a few points shy to be preaqualified. However, the Veterans United Staff kept me from being discouraged and explained that there were reaources in place (Lighthouse Program) to assist in getting my credit score needed for pre qualification and preapproval. My credit specialist Scott was very knowledgeable and put together a strategic plan for me to stick to in order to get the desired results. I took about two months to get where I needed to be but we made it.
Easy to complete on computer
Fantastic experience. I was scared coming in because I had heard so many horror stories about purchasing a home. My team really was there for me every step of the way.This survey didn't allow for me to brag about my transaction coordinator Sheila Bulwich. Between Sheila, Todd, and Jodie, I could not have asked for a better team!!!
Great reps. Always available for questions either by phone or email. Quick reply time, too.
Veterans United made the loan process and especially the paperwork very simple and easy to understand and even easier to complete.
If all the loan officers are as unprofessional and uncaring as Kaylee Christi, I would not recommend Veterans United to anyone I know.
Smooth and fast closing
Very professional and friendly always answered questions love working them.Eric Hager
Taylor was always encouraging. our home was very unique and was a bit challenging but she took it on with confidence.