Derek Harmon, Travis Crowley, and Megan Rector were my team, and to say they helped me would be a total understatement. Not only did they help me, but they understood my needs and frustrations. They answered every question I had from day one — they always had the answer. They were also always reachable by text and email, and I cannot emphasize enough how much of a relief that was for my already overwhelmed mind. Knowing they were just a text or email away to answer my concerns or doubts, and always in a timely manner, made all the difference.
I truly appreciate that people like this make the process feel painless. I know buying a home isn't easy — and for me it wasn't — but their willingness to help gave me a real sense of comfort throughout.
Thank you all for your help, from day one to closing day.-Best regards,
Jaime Lara Mata.
Felipe Leyva.
Nena & Solo Brochacho.
If i could go back in time i wouldn’t change a thing! Melissa Kunkel’s team and Veterans United were amazing to work with. Their experience and expertise was way above expectations, and they not only made us feel confident and comfortable buying a home, but they also made it SUPER EASY! 10/10
Cole Abram’s professionalism and expertise is outstanding. He made sure that I was taken care of. He kept in touch with me the whole time so I’m aware of very detail during my first home buying process.
When we first decided to purchase a home, we felt the stress and anxiety that comes with such a major decision. However, our fears were quickly put to rest when we were introduced to our Veteran's United team. Our wonderful loan officer Chace Tuck was there to guide us throughout the entire process. Chace was always available to answer our questions and address any concerns we had. Our amazing realtor Jen Riley worked so diligently in the search for our dream home. She helped us reach our goal and made the journey there both memorable and enjoyable. Jen taught us so much along the way, helping us build up the confidence needed to make such an important decision. As first time home buyers, we were blown away by the level of care and professionalism shown by our Veteran's United team. They truly simplified the homebuying process from start to finish. Thank you all for making this the best experience possible!
Nick Gemming and Johnna Dunlap were the worst lenders I’ve ever seen made this whole process unbearable. Between the lack of communication (Johnna), lack of professionalism (Nick) and lack of job understanding. My major complaint is they waited until the week before my closing to do a 2year rental history, problem was both of my old complex had been sold off to different management. It too almost a weekend and a half for both apartments to send a zero balance. Then Nick was upset that I didn’t know an apartment I lived in two years ago sold management. I plan on reporting them both. Nick also said he was dealing with too many files at once, almost as to excuse his act.
Response from Veterans United
Hi Tiara,
I’m sorry this experience left you feeling frustrated and unsupported by your loan team. I can understand how stressful it was to be asked for rental history documentation so close to closing, especially when changes in property management made getting those records more complicated and time-consuming. Having that added pressure so late in the process would be frustrating.
I’m also sorry the communication and interactions you described added to an already stressful situation. You deserved clear explanations about what was needed, why it was needed, and what to expect as you approached closing.
I take this feedback seriously and would appreciate the opportunity to better understand what happened throughout your experience. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com so I can learn more.
Sincerely,
Claire S., Client Relations Manager
Very easy and very responsive team. Great experience for first time home buyers
Danny K. And his team have always been outstanding, having bought multiple home with him at the Helm!
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Veterans united made my refinance very easy . They were on top of things very professional great service.
Veterans United helped me to obtain my dream of homeownership. It was a positive experience, and the lighthouse credit program was very informative. The program and the representative helped me to change my perspective on credit and credit bureaus. I highly recommend Veterans United to others because everyone, from the lighthouse representative, loan officer, and concierge, was knowledgeable, responsive, and professional throughout the process.
Jackson and his team were phenomenal from start to finish. They were there immediately with any questions we had, and hustled to get everything done on a short notice when we were finally able to close. No unnecessary waiting or lags, and constant communication. Would recommend them to anyone, especially first time buyers like we were.
Kevin and his team at Veterans United made a stressful process so much easier. Life got hectic on my end during the loan process, and there were stretches where I wasn’t the most responsive — but Kevin and his team were patient and never made me feel rushed or judged for it. Whenever I did reach out, no matter how big or small the question, Kevin was quick to respond and took the time to actually explain things, which eased a lot of the anxiety I had going into a VA loan for the first time. I was referred to him and it’s easy to see why — he’s the kind of loan officer you want in your corner. Highly recommend.
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The whole crew made my first home buying experience wonderful and painless. Explained everything I asked and walked me through step by step. Great communication from everyone. I couldn’t be more happy with my selection.
Sam and the rest of their team did an outstanding job assisting me! This is the second time I’ve used Veterans’ United and will definitely come back in the future.
This company and team are highly recommended in our book! We will be (and already have) sharing Veteran's United and Dustin to every veteran we know!Thank you, and God bless you all!
Alan was amazing to work with and was very communicative through the whole home buying process. Kaylyn was fantastic as well! They were a good team to have.
