Working with a lender who told us the wrong number to bring to closing and then needing an additional 10k to close, after we had already moved out, horrible. If my parents wouldn’t have been able to gift us 10k- we would have been in a hotel.
When we first decided to purchase a home, we felt the stress and anxiety that comes with such a major decision. However, our fears were quickly put to rest when we were introduced to our Veteran's United team. Our wonderful loan officer Chace Tuck was there to guide us throughout the entire process. Chace was always available to answer our questions and address any concerns we had. Our amazing realtor Jen Riley worked so diligently in the search for our dream home. She helped us reach our goal and made the journey there both memorable and enjoyable. Jen taught us so much along the way, helping us build up the confidence needed to make such an important decision. As first time home buyers, we were blown away by the level of care and professionalism shown by our Veteran's United team. They truly simplified the homebuying process from start to finish. Thank you all for making this the best experience possible!
The team made everything really easy!!! The to do list put everything in order and gave me clear instructions on what was needed.
Tori Hill and her team made the home buying process very good for me.
I wasn’t ever able to get ahold of anyone on my team with veterans united. Nothing was ever explained to me by them and I hate that everything communication wise was done through the app and email.
Response from Veterans United
Hi Daniel,
Thank you for sharing your feedback. I'm sorry to hear you left the process feeling unsupported. We understand how important it is to be able to reach your loan team and receive clear explanations throughout the homebuying process, and I apologize that this wasn't your experience.
While many of our tools are designed to make communication more convenient, we understand they should never replace personal, timely conversations when they're needed most. We appreciate you bringing these concerns to our attention, as feedback like yours helps us identify opportunities to improve.
If you have any additional questions or concerns, our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
The VU team were excellent in their service, assistance and resources to help me to secure a home. They assisted me and and answered my questions every step of the way. The team ALSO stayed on me about meeting deadlines.
They’re the best especially if you have no idea what you’re doing!
The team of professionals that I had the pleasure to work with they were kind, honest and help me through process of finding a home. Thank you again you make my journey amazing.
Very helpful and interactive throughout the entire process. There was always someone for me to contact with questions or assistance.
Veterans United helped me to obtain my dream of homeownership. It was a positive experience, and the lighthouse credit program was very informative. The program and the representative helped me to change my perspective on credit and credit bureaus. I highly recommend Veterans United to others because everyone, from the lighthouse representative, loan officer, and concierge, was knowledgeable, responsive, and professional throughout the process.
Veterans, James Waldrod (Loan Officer) and his TEAM were terrific!
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amazing great deals
Really great communication throughout the entire process.
This company and team are highly recommended in our book! We will be (and already have) sharing Veteran's United and Dustin to every veteran we know!Thank you, and God bless you all!
Ali was great her communication and getting my questions answered made us very happy loved working with her
My loan team was amazing and would recommend to anyone interested in using their VA home loan.
