They were not only extraordinarily helpful with the whole process, but extremely understanding of the uniqueness of being an active duty service member.
this hole process was a mess, communication with in the company is terrible, my loan was for 143k my appraisal was 142k no one caught this so veterans united paid for the mistake well 600 of it. I never once had anyone review documents with me, I was told it would be ready to close oct 15th we closed nov 15th, they done a great job of selling your loan program but once it came down to performing and getting things done it was ridiculous. all I kept hearing was its out of my control. I probably heard I am sorry 100 times. terrible, terrible, terrible.
Easy and had step by step instructions from josh and tony when we didn’t understand something.
Information was clear and concise. I truly felt like I was the customer and not having to jump through hoops to get my loan approved.
Try to provide as many documents that will be needed in the beginning instead of running around after the fact to fill out documents. It's understood every lendee is different.
Very smooth process with only a couple bumps in the road due to spouses military deployment but overall a great financial service, highly recommend.
We didn't like that we signed our paperwork (closing documents) before we saw "final numbers". We were forced to sign while the numbers were extremely high and uncomfortable. It was very stressful hoping the numbers would go down. I would change that process. I can't imagine anybody likes it.
Everything went quick and was handeled perfectly!
Excellent service, cant say enough about Anne! Always answered whenever I called no matter how many questions i had she was always there to respond.
The team was very helpful and patient with me. They made my first time buying a home easy and painless
The loan officer needed to have more visibility to the borrower. He left too much of the process in the hands of his assistant.