It was a great overall experience. Communication among all parties was amazing. I felt like everyone was in my corner. Customer service, and response time was very professional and swift. The numbers I recieved were incredibly competitive. I'd recommend Veterans United to any service member. I'm happy I chose Veterans United Home Loans.
As a first time homebuyer my team made the process easy with knowledgeable answers and prompt responses.
I strongly urge fellow veterans who would want to purchase a home to consider Veterans United because they will go above expectations in efforts to make your loan. They also make you feel human and not just a number.
Verterans United was great for my first home buying experience. Even while looking at houses from across the country, it was easy to get answers to my questions and updates to my paperwork in a timely fashion.
Great experience, was simple compared to others. Would use them again!
We felt that choosing the right lender would be our most important decision as we looked into refinancing our home. Veterans United guided us through the process from our first inquiry to the follow up after closing. We truly felt our needs were first priority every step of the way.
She is an amazing asset to the company. I called in and needed a quick close. She did it!
My home buying experience was not as stressful as many warned me about. I worked with Leah Maloney and she along with her team were awesome! I really love the portal app which made sending and receiving information and documents very smooth. Being a first time buyer, Leah answered my questions and helped me to breathe easy during the process. The portal works, so when asked to fill out, sign or review any documents, the faster you comply the sooner you will be at signing. I put in an offer for the home I wanted the first part of December 2018 and by February 2019, I was closing on my first brand new home! Thank you Veterans United!
This is the second home we’ve bought and refinanced with Veterans United and I would recommend them to all of my friends because of the level of service that they provide. They make you feel like a part of their family even when the process is done.
Working with Veterans United was a pleasure from start through closing.
From my realtor to Winsor’s team from Veterans United, outstanding is all I can say. Very helpful and I felt they all cared. Thank you so much!
Veterans united made the process very quick and easy would highly recommend and will definitely be using them again!!
To sum it up: Don’t shop for any other loan team!!!! These people were the best group of people to work with!....... Period!
Our first time buying a home our experience was amazing. 2012Our loan officer made us feel like we were the only clients he had. Refinance that house amazing. 2013Second house the process was late. 21 days late. Cost us 2100 dollars for being late. 2015This time we refinance our house. With cash back... it took way toooooo long, 2 months. 2019Someone screwed up our paperwork did not get funded until a week after signing which normally would only be 3 days.
Response from Veterans United
Thank you for giving us the opportunity to help you Leo. Our Client Advocate team will be looking into your refinance to find any opportunities to have prevented your funding delay. Please contact our Client Advocate team with any information you would like to provide. We use all our comments and feedback to improve our service for Veterans.
The document process was the stranglehold of our experience. I got the impression that if documents didnt look exactly how a reviewer expected they were rejected. We had things kicked back not because the information wasn't all there, but because the document wasn't perfect try square. By the time docs were submitted to the satisfaction of the reviewer we were asked to obtain a new statement - before a new statement would have been issued.