Dalton was the most knowledgeable, courteous and professional person. He stayed in contact throughout the entire process. If I texted, emailed or called he always responded quickly. If it wasn't something he handled the correct person would contact me on his behalf. I COULDN'T BE HAPPIER with whole experience!
Had to jump through hoops every time I thought we were almost there, was given more tasks and told something different. This was a new process for me and I said that I needed direction song the way. I had to always ask for it and what was expected of me. Had to drop the first house I wanted because I was not prepared for the amount of money at closing or needed down, would have been nice to know before I made an offer. Also I requested an amount for preapproval and was given. The realtor and the loan officer increased the amount when the realtor contacted him to say I wanted this money for a house. I never said that and told them both how could they make that decision and change the preapproval without consulting me???
I got another realtor as this was untrustworthy and she was recommended by Veterans United.
I was also told we are ready for closing. Then the next day get an email from the loan officer, you need to pay off this credit card of $500 or you can’t get the loan. ???? And wanted me to print a statement from the credit card that day saying it was paid. What credit card company gives you a statement within 12 hours from paying it. When I gave him a screen shot he says that won’t be enough. So I told him how do I get a statement when it comes out at the end of the month? He sends me an email and says since this seems to difficult for you to do we will just have to do without it.
The tone and the condescending remarks aren’t necessary
I also told him when I sold my current home I wanted to put the money right on the loan and his response was “ well it’s not going to bring down your monthly payment”. Do you think I want any recommendations from him, no. I have contacted someone from another company to give me advice on how to handle my money and pay this loan off so I can be done with Veterans.
I heard so many good things about Veterans and was more than disappointed with my experience.No I won’t be recommending Veterans and I don’t need to hear from this loan officer any more.
Katy his assistant was helpful patient and kind, thankfully.
Response from Veterans United
Thank you for this feedback Regina. We understand how the home buying process can get stressful, especially for the first time. It is our goal to provide consistent and personable communication to everyone we serve. Team work, both internal and external, is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We apologize that our service did not provide the personalized experience you expected. Your comments will help us ensure that we learn from mistakes and improve for the next customer. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. One of our Client Advocate team members has already begun to research your comments, and we will be contacting you soon for more information. We value your business and hope you enjoy your new home.
That wouldn't be a good idea.I got the feeling that there were mitigating circumstances regarding our experience. Meaning this isn't the norm for VU. So out of respect for Derek's hard work and perseverance , I will forego sharing my "...experience working with Veterans United."
Easy communication and frequent updates.
