Veterans personnel are friendly and initially very responsive in a timely manager BUT the under writer portion of the process is really unacceptable. Information should be supplied in a timely manner by the applicant(which it was in every case) and time lines respected and met but the under writer process is not timely for a thorough, in depth review and lacks respect for their deadlines. The information requested is not reviewed in a timely manner nor with any perceptive or knowledgeable review. Information requests for things already submitted suggest they aren't reviewing what they request or they don't have the ability to understand what they have requested.
To all vets - Use Veterans united!!!
Awesome representation of your company she went above and beyond necessary to make me understand the process she is extremely passionate and caring about what she does for the company and their customers was always available even on weekends WOW.
Outstanding service from beginning to end. The team we had working on this could not have been better. My wife and I truly feel fortunate to have Matt and the entire team with us. Brittney and Kelli, everyone was amazing. Thank you!
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Veterans United treats everyone with the respect and care they deserve. I am not the veteran of my house, but I did most of the work to secure a home and they treated me just as nice as they’d treat any veteran. This means a lot to me working for a WNY Veteran nonprofit.
Overall experience was well over what I expected.
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Janeanne really took the time to explain the process and kept me abreast every step of the way.
