All throughout the process, the team made several mistakes and, what it felt like to me, completely dishonest. Going into the deal I already had underwriting approval through another bank, but I decided to switch to Veterans United after a talk with Matt Chapin. I made it extremely explicit to him that I was buying a duplex as an investment property and that I understand under GSE convention that a maximum LTV permitted was 75%. He assured me that Veterans United could do 80%. What really worries me, is that no one caught this until a few days prior to closing. To which, Garrett Holzum, responded with giving me the option to provide the underwriting paperwork to another bank. Garrett surely must know extremely well that no other bank will accept his underwriting and appraisal(they would do their own due diligence). He really left me with no option and had his diligence been so good would have caught this well before the closing. Beyond the shady practices of pulling customers in, they made several errors! There were errors in basic things like calculating DTI and mailing addresses. Even on closing day, the title company and my attorney had to talk to an intern who thought this was a VA loan and not an investor loan.
Response from Veterans United
Denis, thank you for sharing your feedback letting us know about your experience. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. A member of our Client Advocate team is contacting you for more information and looking for ways we can improve.
As a retired military veteran, this purchase was my second VA home buying experience. Veteran's United was much more efficient, knowledgable, friendly and helpful regarding the entire VA loan process, compared to the generic mortgage originator I used last time.
I highly recommend them for your home buying needs. You won't be disappointed!
The online portal made the process easy. The staff was very helpful and the whole homebuying experience was smoothe. I love my new home and I am so glad I bought with the help of Veterans United!!
Wonderful experience,theywdreveryattentivetoour needs,answeredour questionsandshowedreal concern.