Brian Poterbin, Kate Keating, and the entire VUHL team were exceptional throughout the entire home loan process. Every team member provided prompt, professional, and outstanding customer service from start to finish. They consistently went above and beyond to keep me informed, answer my questions, and make sure I felt supported every step of the way.This was by far the best home-buying experience I’ve ever had. I truly couldn’t have asked for a better team, and if I could give a higher rating, I absolutely would.
Great communication, timely responses
Ben and his entire staff was incredible to with. They made this process so stress-free it’s such a pleasure to work with people who know what they’re doing in every single one of them go above and beyond.
Starting with David C and then, working with the rest of his crew, was simply amazing… I will be sure to inform anybody, especially veterans that they would be in very good hands if they were thinking about buying home
The service Veterans United provides makes the home buying process clear and reduces the stresses involved.
The steps that are necessary to accomplish are laid out and clear to the borrower.
Other services are offered, but never pushed. We took advantage of the homeowners insurance that was offered because the product was explained clearly and was actually at a better price than what I received while comparing quotes.
Everyone was professional and a pleasure to work!
Thank you to all that I worked with!
I like the checklist, however some items did not work well but Holly walked me through the things I had a hard time understanding.
Arlo and Anna were the greatest! I was very nervous about buying a home, and they made it easy all the way from the beginning to the end! They were very responsive to any questions and even though everything was done electronically I felt they could not have done anything else to make it such a great experience! I will tell everyone I know to give them a call!
Truthfully, just really long gaps between communication to and from the underwriter - to me it seems like there are too many cooks in the kitchen. Rachael was pleasant :)
Response from Veterans United
Hey Donald,
Thank you for the honest feedback. I’m sorry the communication throughout the underwriting process felt inconsistent and left you waiting for updates at times. I can understand how frustrating long gaps in communication would be, especially during such an important process.
I’m glad to hear Rachael made a positive impression along the way, and I’ll be sure to share your kind words with her and the team. Feedback like yours helps us better understand where we can improve the experience for future homebuyers.
If you’d ever like to share more about your experience, I’d appreciate the opportunity to connect. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Michael and Emma helped to speed up the process and get us into our home and we are were struggling, and they made sure that we were taken care of. I cannot say enough kind things about the both of them.
Felt like they did everything without any input from me! Outstanding!!!
All their recommended services were also very helpful and time savers.
Jake and his team were absolutely awesome to work with. I was a first time home buyer and they made everything clear and easy to understand and always called to ensure I knew exactly what was going on and let me know if anything changed. They answered all questions and took time to elaborate on everything to ensure I had a complete understanding of it all!
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We couldn’t be more grateful for our amazing team! Scott and Ashley made everything so easy for us first time home buyers to include the challenge of coordinating everything with us being all the way in Germany. We couldn’t thank you these guys enough! 10/10 !!!!
I cant say enough good things about Veterans United. I had a caring, involved loan team They were marvelous. I would encorage every Veteran use them for your loan.
This team reminded me that as a veteran I had some special benefits and they helped me to maximize my buying power with comfort and ease. This was a big decision for me, and I can not say enough times how much their confidence helped me out!!
Amazing. So organized. So helpful. Process so smooth.
Very helpful team that was very easy to work with, answered all of my questions and made the process smooth.
Other than looking for the documents needed and the initial learning curve for the downloads the process went quickly for my circumstances.
Some clerical errors with the address, had to move the closing date a few times, other than that Toby and Lisa were very helpful.
