The whole team at VU were very professional and very helpful! I was truly amazed at how the team was able to get me in a house is quick and painlessly.
No integrity, no honor was the worst experience as a first time homeowner. Should never be this difficult.
Response from Veterans United
Hey Johnny,
I’m really sorry to hear that your experience left you feeling this way. Buying your first home should feel exciting, not exhausting and discouraging. I can understand how frustrating it would be to go through a process that felt far more difficult than it should have.
We never want anyone to feel unheard or unsupported during such an important milestone, and I appreciate you taking the time to share your perspective. I’d welcome the chance to learn more about what happened and see if there’s anything we can do to help address your concerns. You can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
The Team, we worked with was nothing but wonderful people. The time they put in to make sure everything was done, was excellent all way to the end. If we could give them 1000 points, we would. May you all be blessed.
Thank You again.Gregory and Sharon Taylor (Army)
I appreciate the time and effort of the Ross Deeken team. Drew Deutschman I have no words for his hard work and dedication I am indebted and grateful to Veterans United you guys and gals are a blessing. Thank you so much.
Everyone at Veteran's United were quick and efficient. They made a normally stressful process easy.
Love the team made dealing with the sellers team so easy, very supportive and transparent across the board.
Dear Sean Newcomb and the Veterans United Team,
I wanted to express my deepest gratitude for your incredible help in consolidating my first and second mortgages. I know the Certificate of Eligibility (COE) process was challenging, but your refusal to give up meant the world to me. You made a difficult situation feel manageable.
I will truly miss our callbacks, especially hearing you say, 'How are you, Sal? How is your day going, and how may I help you today?' That personal touch and unwavering professionalism made all the difference. Thank you for your service and for looking out for a fellow veteran.
Best regards,
Sal Zisa
We really good experience with our team. Anytime we would call, email or text the response was always quick. Colin, Matt, Brandon and Alyssa we thank you. Anyone else who helped us. Thank you
I had a wonderful experience with Veterans United. Everyone was so communicative, helpful, and reassuring. Brandon and Keri, who dealt with the nitty gritty of the process were amazing.
Ms Emmy Curry and her team were very professional and very knowledgeable about the Refi process they kept me informed in every step of the way and I really appreciate their attention to detail. Thank you
As a first-time home buyer, I had no idea what to expect. Jon and his team were great at walking me through the process. They acted quickly when I was forced to push back my closing due to a COVID19 related illness. Jon, you're the best!
Wish i never went with the VA.even the agent from Beezer homes who built my home said this was the worst people they dealt with.
Response from Veterans United
Hi Antonio,
I am sorry to hear that your experience left you feeling this way. Buying a home should be an exciting milestone, and I regret that your process did not meet your expectations.
I cannot speak to the perspective of other parties involved, but I do know that we strive to provide clear communication and a smooth experience for our borrowers. If that was not your experience, I would appreciate the opportunity to better understand what happened and where things may have fallen short.
If you are open to a conversation, please contact me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and we typically respond the next business day to messages received after hours.
Thank you for your feedback. I hope we have the opportunity to connect.
Sincerely,
Claire S., Client Relations Manager
Right away Veterans United put me at ease. They made sure that their team got familiar with me as a client. Videos was made available to view and a 'To Do List's was put in place. Every day a team associate checked to see if I was on task with understanding the information that I was to provide and when necessary they stepped in to assist.
Awesome … Very thorough and helpful.
Smoothest and easiest home buying experience!
The whole team was excellent. I wanted to recognize Brittany for her selfless assistance as well. smooth process, every step was explained and simple.
Outstanding
The team that assisted me with my new mortgage application was outstanding. Extremely helpful and professional. Especially Kelly Bivens. They made the process simple and smooth for me. We also had a little bit of fun in the process. Veterans United is the only one that I would recommend.
Thanks for the great support and service.
