The team was on top of everything for me and made the process that much smoother, happy to work with them all again in the future!
Derek k , Anna J & Amy (my concierge) were WE’RE ABSOLUTELY FANTASTIC AND PROFESSIONAL AND COMMUNICATE THROUGHOUT THE WHOLE ENTIRE PROCESS !! Of ME AND MY WIFE’S DREAM Home. I would highly recommend any Veteran of the Armed Forces to do business with Veterans United. Thank you to all the Team & and representatives of veterans United. God is extremely good and grateful.!
KYLE was AMAZING, he went above and beyond to help me get my forever home. This purchase was very unique, but with KYLE'S help he made it feel very smooth.
My assigned team was great! They kept me informed and willing to help every step of the way!
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I would highly recommend Veteran's United anyone. They put together an excellent team of experts who guided us through the process from find the home that is the perfect fit for us through all the steps leading to an easy closing experience.We thought purchasing a home would be a daunting experience but our Veteran's United team made the process easy to understand and follow. They kept us informed every step of the way. They held our hands all the way through to the closing and beyond.Our team of experts: Austin Bennett, Jason Burris, D.K. Wilson, and Sidney Digbie (OUR Buyer's Agent) were a superbe group who never left us hanging. Their timely communication with us created a pleasant journey from renters to homeowners.We could not have asked for a better experience.Thank you Veteran's United. "We got the keys, keys, keys...!"
Stacy was my main loan officer last time and this time. She really listens to what I am trying to accomplish. She stays on top it for the rates and the closing costs. The whole team did grea.
The whole team was incredibly professional and helpful.
Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.
Very transparent and communicative. Thanks Hannah!!
Excellent customer service.
The entire team was absolutely perfect in every aspect. From keeping it professional to also personal, these guys made it as close to stress free as I think buying a home can be. Will definitely always recommend them!
The process was so smooth and everyone on my team worked really hard to make my experience easy and to save me money. I appreciate their guidance and their efforts. They all were available and communicating throughout all hours of the day to get me on track for closing even though i had difficult working hours.
Please share my "private sout out"
On your review page, as it truly expresses how we feel.
Absolutely a problem free and wonderful experience for sure!
Honestly, be prepared for an extreme lack of communication.
Especially if you are a first time home buy.Veteran United absolutely dropped the ball and pulled the wool over our eyes during the home buying process. Kept saying "You're getting cash back" which was a total ruse. They will also constantly defect on "you checked a box" which doesn't explain anything at all or actually talk about what you are looking at. So expect to go over that closing cause they aren't going to call you or email in regards to closing documents and etc. They will also send you all the documents the day before closing like they did me. I can assure this is case many other veteran.At the very end on closing day, we were blinded side with Taxes that were escrowed from seller. They were used at to help cover closing cost.That money we were getting back was taxes owed at end of the year and I now have to make up the difference. Veteran United made that decision for me versus giving me the option of differing tax to cover and paying closing cost or doing that option they decided.None of this was explained until we closed.I would heavily weigh your options with other vendor as Veterans United really didn't care that what was a special day was totally ruined by lack of communication leading to closing.
Response from Veterans United
Hi Nicholas,
Thank you for taking the time to share what happened. I’m sorry that what should have been an exciting closing day instead left you feeling blindsided and frustrated. As a first-time homebuyer, you should feel like you understand what’s happening with your loan and have someone available to walk through questions with you along the way.
I can understand your frustration with receiving documents so close to closing and feeling like the final numbers weren’t clearly explained beforehand. Regardless of how complicated the details can get, our goal is to make sure you feel informed about your options and comfortable with what you’re signing.
I appreciate you being candid about where the experience fell short. If you’re open to talking through your concerns, our Client Advocate team would like the opportunity to review the experience with you. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Take care,
Claire S., Client Relations Manager
The entire team was, absolutely, fantastic, during the entire process! We would have not been able to accomplish all of the important things, without their support and professionalism. Megan, Chance and Jake at the home office:
