5 stars service, 14 days from contract to close, and they paid ME at the table.As a veteran buying a 1970 estate-sale home with a repair amendment and a tight closing date, I expected complications. Tommy Heller and Shannon Brown delivered the cleanest transaction I could have asked for: application to conditional approval in 2 days, clear to close in 9, and we closed a full week EARLY 14 days total on a VA purchase.What stood out:
• Transparent pricing. When I asked about lender credits, Tommy sent the full rate ladder with the credit at each tier so I could choose for myself. I locked 6.5% with a $2,161 credit, my decision made with real numbers in front of me.
• Everything in writing. I asked for text/email over calls and they honored it completely. Every rate, fee, and timeline answer is documented in my inbox.
• They put skin in the game. When I flagged that my rate lock expired on closing day, Tommy quantified the extension cost to the dollar ($49.40/day) and offered in writing to cover several days himself if it came to that. It never did because they closed me early instead.
• VA expertise that showed. Funding fee exemption handled right the first time, my 100% P&T property tax exemption correctly reflected as $0 escrow, and a negative cash to close they literally paid me $384 to take my keys.One tip for fellow veterans: ask for the full pricing grid with lender credits at each rate early in the process, once I asked, Tommy delivered completely and it transformed my cash to close.
Tommy and Shannon ran this file like professionals who close VA loans all day, because they do. Ask for them by name.Enrique D., San Antonio, TX Advanced Datacenter Technician, U.S. Army 1st Cav veteran.
Derek k , Anna J & Amy (my concierge) were WE’RE ABSOLUTELY FANTASTIC AND PROFESSIONAL AND COMMUNICATE THROUGHOUT THE WHOLE ENTIRE PROCESS !! Of ME AND MY WIFE’S DREAM Home. I would highly recommend any Veteran of the Armed Forces to do business with Veterans United. Thank you to all the Team & and representatives of veterans United. God is extremely good and grateful.!
Eli and his team were absolutely amazing and incredibly understanding of our situation. I really could not have asked for better personnel to work with! They were quick to respond, quelled any fears I had, and ensured I understood what was happening every step of the way! I could sing their praises forever, their team is amazing.
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When things got tough these guys really pushed hard to make it through. Could not be any happier with their performance, Thank You to the whole team.
Very knowledgeable as a 1st time homebuyer I was nervous about the process but it was pain free 😊
Nothing but good things to say about the whole process and the great people involved!
Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.
I want to express my deepest gratitude to Wes Dyer and Jordan for their absolute masterclass performance on my VA home loan. We initiated this process on the 1st of the month, and thanks to their elite communication and rapid underwriting precision, we successfully closed in less than three weeks! Wes paid magnificent attention to my financial footprint from day one, ensuring my fixed retirement goals were completely insulated and protected. Jordan managed the processing pipeline flawlessly, moving my documents through the underwriting matrix without a single day of administrative delay. They are transparent, highly professional, and fierce advocates for veterans. If you want a mortgage team that delivers textbook precision on a tight timeline, Wes and Jordan are the gold standard.
I almost would not recommend but I would recommend with the caveat of some of the people working there like Josie W. are superstars and some are not great and was not available as we got closer to closing. My closing was delayed because of this!
Response from Veterans United
Thank you for sharing this feedback, Geoffrey. I'm glad to hear Josie made such a positive impression and was a bright spot in your experience. At the same time, I'm sorry you didn't feel that same level of support throughout the process, especially as you got closer to closing. I understand how frustrating a closing delay can be when you're counting on things moving forward as expected.
I'd appreciate the opportunity to learn more about your experience. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Very professional, helpful and patient with us as we navigated the business of buying our forever home.
This was the easiest and fastest process ever!! Trey, Diego and all the VA staff that helped were fantastic!! We were kept in the loop the whole time. The online process was so easy also.
Awesome place
Nathan and his team did an amazing job on my re-fi. This was not an easy process, yet he took the time to communicate with me and keep us moving forward.
Matt, Travis, and Rebecca and our own buying agent Alicia were all very tight and very easy to contact. Responses, not much to improve in this area…. It was great.The software that supports the Veterans United home loans is first class … easy signin, easy to navigate for the customer.
The minute we contacted Veterans United and Nina was assigned as our loan officer she contacted us and spoke with us about our needs and financial status. Nina would keep in touch with via text, phone and email and was always updating us on the our loan status. Nina would even run numbers for us when we asked and would call us and go over those numbers with us. The whole team was amazing !!!!!
Please share my "private sout out"
On your review page, as it truly expresses how we feel.
Absolutely a problem free and wonderful experience for sure!
John made this experience painless, and a fun adventure. He helped me by my first home and I couldn't be more grateful. Veterans United definitely does right for veterans.
