Veterans United did a fantastic job. The team concept truly works because there is always someone available to correspond with to get things done. I went from Pr-qualification on Veterans Day to closing in Mid-January.
There is so much to say, honestly. Nathan Bitner and his team have made purchasing our new home and refinancing it for a lower rate so easy. They have everything set up in one spot, and if you have any questions (I have a lot of questions), they are always right there and quick to answer. They are not pushy, but they do give you reminders about deadlines, and they work with you if you have something going on. That being said, we were on vacation in Matagorda fishing, and when we got back and closed on our new home, the first package we received was a congratulations present from them, which was a very cool tacklebox signifying the vacation we just had. We laughed and absolutely loved the gift. They are the easiest people to work with, and they are so very nice and knowledgeable. I can't thank them enough for being there for us with our very first home.
Please share my "private sout out"
On your review page, as it truly expresses how we feel.
Absolutely a problem free and wonderful experience for sure!
Not just a lender, but agents that are there to support you, having your back.
Always there to assist and ensure that you are covered and protected.
Can’t thank everyone enough for all they did.
Highly recommend.
Great team very helpful
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Veterans United is the best. If you are looking to buy, I highly recommend them. They go above and beyond.
They were so helpful if I didn’t understand something I was encouraged to call the answer any questions no mater how small or large it was I would use them for any home buying needs in the future thanks to all my loan team
It was simple and easy. I was told what was happening all the way through.
I wasnt sure on what to do on how to go about buying a home. My team at Veterans United made it easy to get into a home that we love and fits my budget! Thank you Sam, Gavin, Tanner, Randelle, and the rest of the team! We love our home and grateful for your hard work!
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My team worked tirelessly to keep up with our process. I had no issues or questions that were left unanswered. Any time I requested a call or text from my team it was answered quickly with more information than I expected.
Absolutely amazing job by everyone! I can not complain about a single thing. Everything was smooth with no major hiccups. I will forever be grateful for the team and their knowledge and willingness to answer all of my questions.
Piece milled the process and it was a bit confusing due to the fact that he would ask for something after he just told me we have everything we need this happened 2 to 3 times. Also someone went on and I was unable to get a hold of them for a week
Response from Veterans United
Hi Tommy,
I’m sorry for how confusing this experience felt. Being told everything is in place, then being asked for additional items multiple times, can make the process feel disorganized and frustrating. I understand why that would be upsetting, especially when you’re trying to move things along.
I’m also sorry to hear you weren’t able to get in touch with anyone for a week. Clear and timely communication is important throughout the loan process, and it’s disappointing to hear that wasn’t your experience.
I’d appreciate the opportunity to learn more and make sure your feedback is fully heard. If you’re open to it, our Client Advocate team would be glad to connect with you directly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically responded to the next business day.
Thank you for sharing this. Feedback like yours helps us identify where we need to do better.
Sincerely,
Claire S., Client Relations Manager
They helped every step of the way! I’m truly grateful
