Excellent service. Above and beyond in every aspect of service!
Please share my "private sout out"
On your review page, as it truly expresses how we feel.
Absolutely a problem free and wonderful experience for sure!
My whole loan team was amazing they were patient and so understanding worked through everything with me and talked through everything with me that I didn’t understand. They are the best at what they do.
Jake and the other members of the team were amazing. They helped me every step of the way and made it all easy to understand. They helped me when others didn’t. I’m extremely grateful for my team and would 100% recommend them to other veterans. I know I was assigned the best team at Veterans United.
Great process and made everything very easy to update documentation, stay on track, and work easily with the team.
Thank you for your service
Veterans United is the best. If you are looking to buy, I highly recommend them. They go above and beyond.
I was very pleased with veterans united they were very helpful in every way possible
Overall Veterans United made it a smooth process in purchasing a house.
Carl and the team were just so AMAZING! They were super friendly and easy to work work with. They made every step of the process very easy!
I've heard that from many people that buying a house is a nightmare, but luckily I had a GREAT TEAM like you all to assist me with every step of the way.
Excellent customer service and support!
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Easy to use, intuitive website. Great customer service, friendly and available. Sound advice
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Absolutely amazing job by everyone! I can not complain about a single thing. Everything was smooth with no major hiccups. I will forever be grateful for the team and their knowledge and willingness to answer all of my questions.
There was too many things that popped up last minute and after the fact that had to be fix, adjusted and I constantly felt like ai was jumping through hoops and having to prove myself.Better heads up and proactive-ness on loan team would have been better, and a loan officer that wasn't taking time off during the process, though I do understand this took almost a month longer to close than it was supposed to. I felt everything was more reactionary then proactive.I felt like throwing my hands up several times and saying im done, this is ridiculous.So I dont know if I'd recommend VU to anyone right now. Just have to wait and see how I feel after cool down from this experience .In the end we did finally close, but I felt like I was fighting more then I should have had to, to get this deal done.Since im being forced to select an option I will have to put not recommend at thus time, but we will see after a couple months after being in the home and cooling down from the extra stress this put in myself and the family.
Response from Veterans United
Hi Wesley,
I can understand why this process left you feeling frustrated and worn down. Having last-minute changes, extra documentation, and unexpected delays would make anyone feel like they were constantly jumping through hoops — especially when you’re trying to get your family settled into a new home. I’m really sorry that this experience added so much stress and that our communication didn’t feel proactive along the way.
I truly appreciate you sharing how you felt, even while it’s all still fresh. Feedback like yours helps us identify where we can be more organized and supportive for future homebuyers. I’d also like to take a closer look at your loan process to better understand what caused those last-minute changes. When you’re ready, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Jake and. Codi was great ... 24hrs 30days!!
