Skip to Content

Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
19,781 reviews
700 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
4.9 out of 5 Trustpilot logo
4.8 out of 5 Zillow logo
4.9 out of 5 Lending Tree logo
Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 19,781 Army service member reviews from Texas

Clear Filters

5 out of 5 Stars
headshot image of Trip Klaus

Loan Officer: Trip Klaus

NMLS# 1997201

1.5 out of 5 Stars

I honestly should not have gone this route. This entire process seems like it was rushed to the Benefit of everyone else but my family and me. The prior owners did not do a good job cleaning up as they said they would. I have pictures of filthy appliances and 2 carpets that wasn’t even touched. I’m
I’m unable to use the 4th bedroom until the carpet is replaced. The hot water in the master bedroom doesn’t even work properly. We closed on the 30th yet the people didn’t even move out until the 3rd. Which caused my landlord to keep my 2 thousand dollar deposit. The oven was FULL of leftover chemicals and residue that is still cooking all my kids food with a bad taste. I have to put thousands of dollars into getting this place ready for my newborn. My honest opinion is y’all aren’t here for the vets. Ya’ll found a way to profit off of our expense. During my service after every training exercise we did an AAR. After action review where we came up with 3 ups and 3 downs of what went right and what went wrong. I can not give many ups in this situation and it’s going to come down to people like me to actually show the truth so that Ya’ll can improve. I highly doubt this will catch anyone’s attention that is actually willing to do anything and that’s ok because at the end of the day it was My fault. Why? Because 7 - 8 months ago when I first reached out to VU I had a gut feeling telling me to avoid yall. So I did. I told my loan officer they seem like a scam. It wasn’t until I was so desperate to move because of my circumstances that I reached back out to ya’ll. Only good thing I can hope for is you do better for other vets. I’m sure this isn’t the first review of its kind and I guarantee it will not be the last. Looks like I’ll be going down in history as the fastest Foreclosure on a home loan in VU history. Which ultimately must be the end game for the people at the top. Sadly I hate this house and I truly regret doing business. I should have taken my time. Again falls completely on me.

headshot image of Daniel Kliethermes

Loan Officer: Daniel Kliethermes

NMLS# 996807

5 out of 5 Stars
headshot image of Jared Wilmes

Loan Officer: Jared Wilmes

NMLS# 1378229

5 out of 5 Stars
headshot image of Brandon Snyder

Loan Officer: Brandon Snyder

NMLS# 2736697

5 out of 5 Stars
headshot image of Evan Oswald

Loan Officer: Evan Oswald

NMLS# 1450502

5 out of 5 Stars
Photo submission from Michael T.

Derek k , Anna J & Amy (my concierge) were WE’RE ABSOLUTELY FANTASTIC AND PROFESSIONAL AND COMMUNICATE THROUGHOUT THE WHOLE ENTIRE PROCESS !! Of ME AND MY WIFE’S DREAM Home. I would highly recommend any Veteran of the Armed Forces to do business with Veterans United. Thank you to all the Team & and representatives of veterans United. God is extremely good and grateful.!

headshot image of Derek Kriegshauser

Loan Officer: Derek Kriegshauser

NMLS# 954436

5 out of 5 Stars
headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars

Veterans united offered tremendous assistance, they pointed me n the right directions when I did not know where to start. Thank you very much Veterans united Staff for the support, opportunity, community and commitment you have provided every step of the way on the journey towards owning my first home!

headshot image of Taylyn Williams

Loan Officer: Taylyn Williams

NMLS# 2052989

4.5 out of 5 Stars
headshot image of Amy Haines

Loan Officer: Amy Haines

NMLS# 2172313

4 out of 5 Stars
headshot image of Leanna Winters

Loan Officer: Leanna Winters

NMLS# 1126212

5 out of 5 Stars
headshot image of Timothy Wuest

Loan Officer: Timothy Wuest

NMLS# 1009949

Ready to see for yourself?

Experience first-hand why 365,760 homeowners give us a perfect score!

Check My Eligibility
5 out of 5 Stars
headshot image of Kedric Busch

Loan Officer: Kedric Busch

NMLS# 1811777

5 out of 5 Stars

Jared and Bri went above and beyond for me as a first time homebuyer. All my questions went answered quickly and thoroughly and I loved how easy it was to get in touch with my team.

headshot image of Jared Smith

Loan Officer: Jared Smith

NMLS# 2771902

5 out of 5 Stars

Pretty great guy to work with, made everything easy and answered tons of questions as a first time homebuyer

headshot image of Brock Rohler

Loan Officer: Brock Rohler

NMLS# 2511319

5 out of 5 Stars
headshot image of John Sullivan

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars

Great Team from start to finish to make this process a breeze. Thx Annie, Daniel, Elsie, and everyone else.

headshot image of Annie Salazar

Loan Officer: Annie Salazar

NMLS# 1099836

5 out of 5 Stars
Photo submission from Ysmael B.

Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.

headshot image of Zach Ward

Loan Officer: Zach Ward

NMLS# 1828991

5 out of 5 Stars
headshot image of Charles Dittbrenner

Loan Officer : Charles Dittbrenner

NMLS# 2120950

5 out of 5 Stars
headshot image of Kyle Rutkoski

Senior Loan Officer: Kyle Rutkoski

NMLS# 1450360

5 out of 5 Stars
headshot image of Chris Rohr

Loan Officer: Chris Rohr

NMLS# 215602

5 out of 5 Stars

I am profoundly grateful to Veterans United and especially to Tori Thomas for guiding me through the home loan process. Tori was outstanding—truly a standout professional who was always on top of every detail, ensuring I understood what needed to be done on my end and taking care of everything on hers. Her dedication and proactive communication made the entire experience smooth and stress-free. Because of her, I always felt confident and well-supported. If anyone asked me about my experience, I would wholeheartedly recommend Veterans United, not just for their excellent service but for exceptional team members like Tori who make all the difference.

headshot image of Torri Thomas

Loan Officer: Torri Thomas

NMLS# 2328463

5 out of 5 Stars
headshot image of Moya Brown

Loan Officer: Moya Brown

NMLS# 1493916

Ready to see for yourself?

Experience first-hand why 365,760 homeowners give us a perfect score!

Check My Eligibility
5 out of 5 Stars
headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

5 out of 5 Stars

Fastest and easiest way to get a home and the team was so helpful. John,Katy and otherss not mentioned on my team did outstsnding and made clear on the to do's list.. All in all 5 out of 5 stars. Thank you for letting me reach the american dream.

headshot image of John Sullivan

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars

The team that helped me was incredible from start to finish I’ve always been worried about trying to own a home but with my team it honestly was stress free

headshot image of Corey Sublett

Loan Officer: Corey Sublett

NMLS# 1559322

5 out of 5 Stars
headshot image of Bryant Chambly

Loan Officer: Bryant Chambly

NMLS# 1037124

5 out of 5 Stars
headshot image of Jordan Casteel

Loan Officer: Jordan Casteel

NMLS# 2059716

5 out of 5 Stars

Please share my "private sout out"
On your review page, as it truly expresses how we feel.
Absolutely a problem free and wonderful experience for sure!

headshot image of Emmy Fry

Loan Officer: Emmy Fry

NMLS# 2341610

5 out of 5 Stars
headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

5 out of 5 Stars

Jaime gaiger was very helpful and eli chiles

headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

5 out of 5 Stars

Ryan and team were tremendous to work with on home purchase. Responsive and proactive in every aspect and talked me through details with the VA loan process. Felt confident the whole time!

headshot image of Ryan Bray

Production Manager: Ryan Bray

NMLS# 42982

5 out of 5 Stars
headshot image of Austin Kammerich

Loan Officer: Austin Kammerich

NMLS# 1464578

5 out of 5 Stars

The communication from start to finish was amazing. We felt like we had a team helping us through this process. They never showed frustration when we kept asking questions. I would totally recommend!

headshot image of Aaron Hayes

Loan Officer: Aaron Hayes

NMLS# 1144691

Show Relevant Reviews

See more from Veterans like you

Filters by state
Filters by branch of service
Filters by type of loan

Back to Top

Enter to win $100,000 toward your new home! No purchase necessary; see official rules for details.