Thank you to my team at veterans united, they did an outstanding job !!! Thanks guys
OUTSTANDING!!!! I recommend Andy Strubel and any of his team to anyone and everyone I come across when speaking about home loans. He and his team make things so easy and stress free that I want to buy every house through him! Andy and his team take the stress out out of the home buying process!! The best I’ve ever dealt with!!
Derek k , Anna J & Amy (my concierge) were WE’RE ABSOLUTELY FANTASTIC AND PROFESSIONAL AND COMMUNICATE THROUGHOUT THE WHOLE ENTIRE PROCESS !! Of ME AND MY WIFE’S DREAM Home. I would highly recommend any Veteran of the Armed Forces to do business with Veterans United. Thank you to all the Team & and representatives of veterans United. God is extremely good and grateful.!
I wouldn’t go anywhere else . Everyone from the top down was AMAZING. Can call or text at anytime and they are just a phone call away. If you’re recommend David is 10/10
Sean, ShaNiece, and Drew, were absolutely outstanding throughout our home buying process. They were all very patient and considerate with staying in contact with me when it came to the process while I was at work. They understood what I was looking for and what I was trying to do, and even steered me in the right direction if I was going off track. There is not enough words to explain how great and personable this team was throughout this process. If I had the ability to buy them a beer, meal, or whatever, I would take that opportunity in a heartbeat. Thank you guys so very much for what you do.
We really enjoyed working with Kyle. He was professional and helpful throughout our home-buying process. He was very responsive to questions and was willing to work with us despite only having one line of active credit. We really appreciated the time and effort he put into helping us, as well as his willingness to answer our questions and address any concerns we had. Kyle was a bright spot throughout the process, and we would gladly work with him again.For the most part, things went very smoothly until we began experiencing some confusion and delays. It seemed there were communication issues between departments, and we became frustrated by the last-minute nature of several notifications. There were multiple occasions when we were not informed about missing documentation or other issues until they had become urgent, leaving us scrambling to resolve them.We were disappointed that our closing date had to be pushed back due to the appraisal not being completed on time, as well as delays in the sellers completing required repairs. While these issues were not entirely caused by Veterans United, I believe more proactive follow-up with the appraiser as the closing date approached could have helped prevent some of the delay. During one phone call, a team member told me that the appraisal delays were not Veterans United's fault and stated that Kyle "didn't know what he was talking about" because she had been with the company longer. Regardless of the circumstances, I found it unprofessional to hear one employee criticize another to a customer. It made communication even more confusing because I wasn't sure whose information I should rely on.I also think the process surrounding the Alive and Well Statement should be reviewed. I was not informed that this would be required until the day my husband arrived at WOCS and was no longer able to communicate with me, despite having informed multiple members of the team well in advance that he would become unavailable. Had we known earlier, he could have made arrangements to provide the statement before reporting. Instead, I had to contact the emergency point of contact for the course to have it arranged, which was particularly frustrating.We were also advised to open a new line of credit to help lower our interest rate because one of us did not have an active credit account. However, shortly before closing—after we had already opened the account—we were informed that if the resulting credit score did not meet a certain threshold, the loan would not be approved. Had we been made aware of that requirement from the beginning, we likely would have chosen not to open the new credit line.I was also confused when I was told we were clear to close before all of the required repairs had been completed. This created uncertainty about whether all of the loan requirements had actually been satisfied and reduced my confidence in the process.Despite these challenges, I am grateful that the team continued working to get us into our new home. I appreciate Kyle's professionalism and the effort everyone put forth to help us reach the finish line.
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Veterans United & the team that they had me work with which included Wade, Kathleen & Chance made the home buying process the easiest that I have ever experienced. Their knowledge, professionalism & friendliness kept me at ease the entire time. They were always available for me & answered any questions that I had. I would recommend VU to any Veteran that is interested in buying a home in the future.i have actually already recommended them to a couple of Vets that I have talked to the past few days!
Great team!!!! Made everything easy and stress free. Will always remember how they treated me right!
The entire team was quick to respond to my questions and concerns, and made our home purchase an extremely smooth experience.
Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.
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The whole team was more then awesome and got me the best deal ever!! Couldn’t recommend them more.
They went above and beyond to ensure the loan was approved. After the approval, they continued to reach out, making the Jome buying experience enjoyable.
Please share my "private sout out"
On your review page, as it truly expresses how we feel.
Absolutely a problem free and wonderful experience for sure!
Everything was great, there were some hiccups but Ken was able to resolve.
Excellent Team!
