Great people, great service and made everything easy for my wife and I.
I didn’t give it a ten because unless you’re a divine being you’re getting a 9.
Nothing more to say.
Amazing experience
Steph Buckridge and her team are amazing! This is the third home we’ve bought using Veterans United and Steph has always been excellent. She’s so smart and knows everything for every situation that may arise. We appreciate her so much!
Fast, thorough, always available to answer questions. Would recommend highly
Derek k , Anna J & Amy (my concierge) were WE’RE ABSOLUTELY FANTASTIC AND PROFESSIONAL AND COMMUNICATE THROUGHOUT THE WHOLE ENTIRE PROCESS !! Of ME AND MY WIFE’S DREAM Home. I would highly recommend any Veteran of the Armed Forces to do business with Veterans United. Thank you to all the Team & and representatives of veterans United. God is extremely good and grateful.!
I was fully supported in my buying process.
The entire team was wonderful and went out of their way to work with us, even when issues developed on our side. We appreciate the work they put in for us!
every question I had was answered promptly and accurately. At no point did i feel rushed or made to feel pressured. great company.
The entire team was wonderful. We can’t thank them enough. The home buying process is crazy, but they made it so much easier. Ty, Natascha and Max were amazing. We know there were a ton of others working behind the scenes too!
I would have liked to know the time constraints around closing and the final inspection before hand so I could have schedule around those days in advance if possible.
Only thing was told at closing that money owed to us would be in the bank that day! But it’s not in my account yet!
Kris answers his phone.
My loan officer and his assistant were incredible together. I could not have had anyone better.
Tyler and his entire team have been more than awesome! I would recommend them over and over again. Thank you for all you have done for us!!
Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.
The team that represented me and assured me with getting this home was A one. This was my first home buying experience, but they made it seamless and one that I would do again if I could work with good folks like them again
Excellent sevice, very responsive, and answered all my questions in a timely manner.
I like how everyone was patient understanding and communicated very well
This was the worst homebuying experience I have ever had. Jason Crone single handedly cost me an unexpected $10k in closing costs because he failed to heed my questions regarding appraisal. It took me going to the CEO just to close on time. Which, by the way, they waited 48 hrs before we closed and told us we needed an additional $10k because of ltv. Do business with anyone but this company. If the word FUBAR and SNAFU sound familiar, its what this company bases their principles upon. Even the director of client relations was of no help. Run far away from this dumpster fire
Response from Veterans United
Hi Jeremy,
I'm sorry to hear how frustrating and disappointing your homebuying experience was. I understand how upsetting it can be to encounter unexpected changes and added stress so close to closing, especially after working toward such an important milestone. It's clear this experience fell far short of your expectations.
I'd like the opportunity to learn more about your concerns and review your experience with you directly. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Great communication and support from the team.
Ready to see for yourself?
Experience first-hand why 374,368 homeowners give us a perfect score!
The Veterans United team was amazing. Very patience and hard working on getting us where we needed to be on closing day. Very impressed!
Please share my "private sout out"
On your review page, as it truly expresses how we feel.
Absolutely a problem free and wonderful experience for sure!
The entire team was great! But the lead loan officer, Aaron Guinn was magnificent! He handled us with such care, knowledge, patience, great follow-up and made himsdlf available at all times and any time of day! Love you and your sidekick, Rachel, for your speedy and efficient close!
Everyone there is so nice and helpful.
