I thought that the VA being involved would save me some money but all the team did was nit pick. No care for the lender ot veteran
Overall, I feel sorry for anyone who has to depend or AJ and Sarah and the rest of the team to help with a mortgage.Please review the file and call me at 954 290 6082
Harry Kilgore
Response from Veterans United
Hi Harry,
Thanks for sharing your feedback. I’m really sorry to hear the process has felt frustrating. Buying a home is a big milestone, and it’s completely normal to feel overwhelmed at times — especially with so many moving pieces and financial considerations in play.
I know you’ve been working closely with AJ, Sarah, and the rest of the team, and I’m truly sorry if it hasn’t felt like the support was there when you needed it. That’s not the kind of experience we ever want for anyone, especially not one of our Veterans.
It looks like we’ve tried reaching out and left a message, but if there’s a better time or way to connect, our Client Advocate team would really like the chance to talk things through with you. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST Monday through Friday, and we’ll keep an eye out for your call.
Veterans United is a great option for VA borrowers and traditional borrowers that desire a smooth process with outstanding service. I didn’t know buying a home would be this easy!
This is my fourth home buying experience in 50 years, and by far the smoothest! I had a pleasant experience with every team member. Communication and responsiveness are crucial in a home-buying experience, and I sincerely appreciated being treated as a valued customer.
They were wonderful . They were very helpful
Marlon was knowledgeable and used all tools to get me where I needed it to be. I appreciated him and Mike Keith for all they did.
I would recommend Veterans United to any veteran looking to make a home buying experience easy. (Especially if you manage to get with Max's team.
Communication with realtor could have been better. All around great experience though
My second home purchase with VU and if there is a 3rd I’ll be back!
The whole team was stupendous. Thanks everyone for doing a great job.
Jess is the best! Exceptional! Best home purchasing experience! The professionalism and personal care in managing the mortgage process made a lasting impression. We give an outstanding recommendation for others to utilize Veterans United
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Great experience! Quick review, approval and closing! Very attentive, excellent communication and Customer service!
Allie Levia and Annie K you make the best team together when it comes to buy a dream house, outstanding service, Military Members and family. We could not go through this process without both of you collaboration and Ms. Allie Levia expertise in this matter.We are thankful with the Veterans United. Without a question I will use Veterans United again in the future for refinancing this home and or for transfer my WI home in assumable loan to my son. Thanks Allie, Annie and Veterans United.
Veterans United made it super easy for a first time home buyer. I would definitely recommend them to other people.
I had an excellent experience working with veterans united. The team made the process painless and the website allowed my wife and i to keep track of all our to do's. The team would always respond back in a timely manner and no questions were left unanswered. I did have a bit of an issue with the underwriter. I own a co-op in NY and i felt like i had to reinvent the wheel to try to explain to the underwriter that ALL co-ops pay their property taxes through the HOA (maintenance) fees and not necessarily through an escrow account. This created a few obstacles and headaches, but in the end it was resolved. Other than that i am extremely satisfied with the professionalism of the veterans united team and i would highly recommend them.
The entire team was great but Corey far exceeded anything we would have expected.
