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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

205,329

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
154,349
4
40,516
3
6,655
2
2,066
1
1,743

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Showing all 211 Air Force service member home purchase loan reviews from Alaska

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4.5 out of 5 Stars
Would Recommend

Loan Officer: Cam Moore

NMLS# 1604156

4.5 out of 5 Stars
Would Recommend

Loan Officer: Brad Strubel

NMLS# 1392166

5 out of 5 Stars
Would Recommend

The site was easy to use, the information was good. The process was so easy. Thank you so much for helping us with what can be a very stressful time.

Loan Officer: Steve Brockman

NMLS# 1435928

5 out of 5 Stars
Would Recommend

I love the videos that y'all provide, they make things alot simpler. The "To Do" list was awesome too. Colin Park and his team were amazing and they were always there when we had a question. I have already recommended y'all to three families that are moving to our area and will continue to do so. Thank you for everything!

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
Would Recommend

Loan Officer: Aimee Hall

NMLS# 361642

5 out of 5 Stars
Would Recommend
Photo submission from Dahlia A.

I didn't think home buying would be so easy. I was honestly dreading the process, but VU took care of everything and kept me on track. I will always use Veterans United in the future!

Loan Officer: Terry Roberts

NMLS# 397987

4.5 out of 5 Stars
Would Recommend

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

Loan Officer: Andy Miller

NMLS# 1009085

5 out of 5 Stars
Would Recommend

If your hesitating don’t they make the process easy and are always willing to help

Loan Officer: Shane Lowe

NMLS# 1123167

4 out of 5 Stars
Would Recommend

Loan Officer: Ryan Harrison

NMLS# 42363

5 out of 5 Stars
Would Recommend

Definitely will return for my next loan

Loan Officer: Kevin McMillen

NMLS# 221266

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5 out of 5 Stars
Would Recommend

We were not very happy with the appraisal process or the appraiser himself and would not reccomend using them in the future.

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
Would Recommend

I highly recommend Veteran's United for Veterans all across America. They assisted me with great proficiency and speed in my first home buying experience. The website was very easy to use for uploading and reviewing documents and my loan specialist very quick at reviewing, approving my documents, and answering all my questions in detail and courteousness.

Loan Officer: Terri Behrens

NMLS# 1122291

4.5 out of 5 Stars
Would Recommend

Loan Officer: Josh Stack

NMLS# 1368665

5 out of 5 Stars
Would Recommend

Loan Officer: Samantha Rustemeyer

NMLS# 1658101

5 out of 5 Stars
Would Recommend

Loan Officer: Joshua Schultz

NMLS# 896562

4.5 out of 5 Stars
Would Recommend

Loan Officer: Dorothy Willy

NMLS# 182161

5 out of 5 Stars
Would Recommend

Loan Officer: Ian Reed

NMLS# 1289062

4.5 out of 5 Stars
Would Recommend

Loan Officer: Josh Stack

NMLS# 1368665

5 out of 5 Stars
Would Recommend

Loan Officer: Terry Roberts

NMLS# 397987

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Harrison

NMLS# 42363

2 out of 5 Stars

It seemed like everything was going well until the day before closing, when we found out that VU hadn't prepared the closing documents correctly. They didn't have correct taxes for Alaska, and they showed that I would get back a lot of money. That money didn't come back to me. They took numbers from the initial offer that was not accepted. They hadn't even read the counter offer. On top of it all, they charged a full 1% origination which almost no one does anymore. They were hard to contact and I almost had to push back my closing day. They caused me a lot of undue stress leading up to a day that should have been exciting for me, as a first time homebuyer.

Response from Veterans United

Thank you for this information Carolyn. A member of our Client Advocate Team is available to gather additional details. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience.

5 out of 5 Stars
Would Recommend

Loan Officer: Andy Miller

NMLS# 1009085

5 out of 5 Stars
Would Recommend

Everyone was extremely helpful, I recommend Veterans United!

Loan Officer: Terry Roberts

NMLS# 397987

4.5 out of 5 Stars
Would Recommend

Loan Officer: Samantha Rustemeyer

NMLS# 1658101

5 out of 5 Stars
Would Recommend

Loan Officer: Gerrit Hane

NMLS# 1002285

5 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
Would Recommend

Loan Officer: Mitch Casteel

NMLS# 920439

5 out of 5 Stars
Would Recommend

I'm very impressed with Veterans United. They made getting my home loan a pleasant experience. Yes, there is lots of paperwork involved, but Veterans United made it easy to understand and helped me throughout the entire process. Only 6 weeks passed from the time I first viewed my home until I received the keys, even though I was out of town for 2 weeks. Pre-approval really helped and I recommend that to any prospective buyer. Their professional, friendly, and helpful loan specialists made the process go smoothly from start to finish. I highly recommend Veterans United to any Veteran homebuyer planning to use a VA guaranteed loan for financing

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Harrison

NMLS# 42363

5 out of 5 Stars
Would Recommend

Loan Officer: Asli Wissmann

NMLS# 1525083

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See all 205,329 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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