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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

199,473

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
149,623
4
39,600
3
6,524
2
2,025
1
1,701

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Showing all 388 Army service member home purchase loan reviews from Alaska

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5 out of 5 Stars
Would Recommend

The whole team was exceptional in timeliness and their relatability!

Loan Officer: Donald Webber

NMLS# 892467

3.5 out of 5 Stars
Would Recommend

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend

We don't have the words. We lost our home to a flood less than 6 months ago and now we have a new one thanks to Steve and his team at Veterans United. That is amazing especially considering the Covid 19 issues. Much appreciated Steve you Rock! These guys provided a credit councilor for us and in a little over 30 days we were pre approved and well on our way to purchasing a new home. I never dreamed I would be able to recover so quickly.

Loan Officer: Steve Brockman

NMLS# 1435928

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
Would Recommend

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars
Would Recommend

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars
Would Recommend
Photo submission from Brian P.

I was referred to Veterans United through the Zillow app. I had never heard of them before, but when several friends heard I was going with VU for my home loan, they had nothing but glowing reports of outstanding service. I quickly discovered why they have that reputation - it's always military appreciation day at VU; they roll out the red carpet. From pre-approval to closing their transparent process was easy, understandable, and friendly. Their web portal for uploading documents is the gold standard for how a web portal should work - securely with any device and easy to use. No moments of wondering what's needed next or if they got it. If I need home financing in the future, I'll definetely be back. They recommended a local realtor who was outstanding and also knowledgeable about VA lending. Despite the COVID 19 pandemic, my home buying proceeded smoothly. Hats off to VU!

Loan Officer: Kody Gilbow

NMLS# 192566

5 out of 5 Stars
Would Recommend

Loan Officer: Shane Lowe

NMLS# 1123167

4 out of 5 Stars
Would Recommend

Loan Officer: Gerrit Hane

NMLS# 1002285

4 out of 5 Stars
Would Recommend

Loan Officer: Whitney Brown

NMLS# 1122765

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5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Harrison

NMLS# 42363

4 out of 5 Stars
Would Recommend

Loan Officer: Mitch Casteel

NMLS# 920439

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Harrison

NMLS# 42363

5 out of 5 Stars
Would Recommend

They were very helpful and when I got stuck or had computer issues they helped with that. Ryan was very helpful with getting back with me as I needed help.

Loan Officer: Ryan Harrison

NMLS# 42363

4 out of 5 Stars
Would Recommend

Loan Officer: Taylor Clark

NMLS# 1124030

5 out of 5 Stars
Would Recommend

Loan Officer: Andy Miller

NMLS# 1009085

5 out of 5 Stars
Would Recommend

Thanks Veteran United, Blake and Amber I couldn’t be happier ...

Loan Officer: Blake Weisenfelder

NMLS# 280448

5 out of 5 Stars
Would Recommend

A phenomenal team that made sure I got the best deal possible. They facilitated my loan for me and easily accommodated my busy schedule. I look forward to working with VU again in the future.

Loan Officer: Shane Lowe

NMLS# 1123167

4.5 out of 5 Stars
Would Recommend

Loan Officer: Josh Stack

NMLS# 1368665

5 out of 5 Stars
Would Recommend

Blake has been truly a blessing to work with. He walked us through each step and helped keep the stress down for my anxiety. He made the process quick an easy we found a house an closed on the house in 20 days from starting. I would highly recommend him. VU is blessed to have such an amazing employee.

Loan Officer: Blake Weisenfelder

NMLS# 280448

5 out of 5 Stars
Would Recommend

You guys were great, i was not a fan of the VA and all their nit picking and having me do stuff to the house that the city of Fairbanks did not require when the house met all code. Thank you.

Loan Officer: Justine Farnen

NMLS# 1281956

4.5 out of 5 Stars
Would Recommend

Loan Officer: Mitch Casteel

NMLS# 920439

3.5 out of 5 Stars
Would Recommend

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

Loan Officer: Mitch Casteel

NMLS# 920439

1.5 out of 5 Stars

While having a centralized portal for requesting and uploading documents is helpful from many perspectives, it was both impersonal, and many of the documents were either requested in duplicate, unnecessarily, or were not explained thoroughly. Since most of the documents were being requested by the loan processing team, the loan specialist was not aware nor included of these requirements. Some of the requested items were removed after we made efforts to retrieve requested documents, some of which required signatures from my employers. Obviously, these were not necessary. If I had gone with USAA from the beginning, I would have had less headaches, and would not have paid discount points for a rate that should have been locked, and saved myself $1,644.15 in closing costs. USAA communicates necessary paperwork directly with would-be borrowers. I received an email on the day of closing requesting documents the loan specialist and processors should have known was necessary prior to the last minute. I was out of the country and had asked to ensure the loan team had everything due to my being 13.5 hours ahead of Alaska time. Luckily, I was able to obtain the documentation, but the emergency could have been avoided with proper planning and a final review of my file when I asked for one.

Response from Veterans United

Thank you for your feedback Andrew. We appreciate you sharing how the portal can be a benefit, but also a hindrance. We intend the portal to be an additional tool in your home buying arsenal, but not to replace human interaction. Our loan teams are available to provide explanations and answers to any questions that arise on your journey. Our Client Advocate team is also available to assist with any issues that arise. Please do not hesitate to contact us if needed.

5 out of 5 Stars
Would Recommend

They took care of all the paperwork which I detest, as well as very professional and reassuring when I got confused in the process.

Loan Officer: Angela Sanders

NMLS# 796987

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Harrison

NMLS# 42363

5 out of 5 Stars
Would Recommend

Very easy to work with! Made purchasing my first home a breeze!

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Loan Officer: Marie Houchen

NMLS# 310760

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See all 199,473 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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