The whole team was exceptional in timeliness and their relatability!
We don't have the words. We lost our home to a flood less than 6 months ago and now we have a new one thanks to Steve and his team at Veterans United. That is amazing especially considering the Covid 19 issues. Much appreciated Steve you Rock! These guys provided a credit councilor for us and in a little over 30 days we were pre approved and well on our way to purchasing a new home. I never dreamed I would be able to recover so quickly.
I was referred to Veterans United through the Zillow app. I had never heard of them before, but when several friends heard I was going with VU for my home loan, they had nothing but glowing reports of outstanding service. I quickly discovered why they have that reputation - it's always military appreciation day at VU; they roll out the red carpet. From pre-approval to closing their transparent process was easy, understandable, and friendly. Their web portal for uploading documents is the gold standard for how a web portal should work - securely with any device and easy to use. No moments of wondering what's needed next or if they got it. If I need home financing in the future, I'll definetely be back. They recommended a local realtor who was outstanding and also knowledgeable about VA lending. Despite the COVID 19 pandemic, my home buying proceeded smoothly. Hats off to VU!
Join the ranks of our 150,000+ Proud Veteran Homeowners nationwide.
They were very helpful and when I got stuck or had computer issues they helped with that. Ryan was very helpful with getting back with me as I needed help.
Thanks Veteran United, Blake and Amber I couldn’t be happier ...
A phenomenal team that made sure I got the best deal possible. They facilitated my loan for me and easily accommodated my busy schedule. I look forward to working with VU again in the future.
Blake has been truly a blessing to work with. He walked us through each step and helped keep the stress down for my anxiety. He made the process quick an easy we found a house an closed on the house in 20 days from starting. I would highly recommend him. VU is blessed to have such an amazing employee.
You guys were great, i was not a fan of the VA and all their nit picking and having me do stuff to the house that the city of Fairbanks did not require when the house met all code. Thank you.
While having a centralized portal for requesting and uploading documents is helpful from many perspectives, it was both impersonal, and many of the documents were either requested in duplicate, unnecessarily, or were not explained thoroughly. Since most of the documents were being requested by the loan processing team, the loan specialist was not aware nor included of these requirements. Some of the requested items were removed after we made efforts to retrieve requested documents, some of which required signatures from my employers. Obviously, these were not necessary. If I had gone with USAA from the beginning, I would have had less headaches, and would not have paid discount points for a rate that should have been locked, and saved myself $1,644.15 in closing costs. USAA communicates necessary paperwork directly with would-be borrowers. I received an email on the day of closing requesting documents the loan specialist and processors should have known was necessary prior to the last minute. I was out of the country and had asked to ensure the loan team had everything due to my being 13.5 hours ahead of Alaska time. Luckily, I was able to obtain the documentation, but the emergency could have been avoided with proper planning and a final review of my file when I asked for one.
Response from Veterans United
Thank you for your feedback Andrew. We appreciate you sharing how the portal can be a benefit, but also a hindrance. We intend the portal to be an additional tool in your home buying arsenal, but not to replace human interaction. Our loan teams are available to provide explanations and answers to any questions that arise on your journey. Our Client Advocate team is also available to assist with any issues that arise. Please do not hesitate to contact us if needed.
They took care of all the paperwork which I detest, as well as very professional and reassuring when I got confused in the process.
Very easy to work with! Made purchasing my first home a breeze!