Best experience I could have hoped for
I have always recommended Nathan and his team to other veterans. They do such a phenomenal job and the process is very easy.
Excellent teamwork. Incredibly smooth process.
Veterans United is always on point with our home loan! They have always kept us in the loop, answered our many questions, and best of all we always close ON TIME! Thank you VU!
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
Tony did not make the home assumption easy. The emails were unprofessional and he didn’t address my questions unless I pushed for phone conversations which were difficult because of time difference. I would never recommend VU due to my experience.
Response from Veterans United
Hi Jessica,
I’m really sorry to hear this was your experience—especially during something as detailed and time-sensitive as a home loan assumption. You should have felt supported every step of the way, and I hate that communication left you feeling like you had to chase down answers.
I understand how frustrating it is when emails feel unprofessional or your concerns go unanswered unless you push. Add in the time zone difference, and that only makes things harder. This isn’t the level of service we aim for, and I appreciate you sharing what you went through.
If you're open to talking more, I’d like to make sure your feedback is reviewed and shared with the right team. You can reach our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST.
The beginning of the home buying process was great and everything was moving along smoothly. Everything was starting to get stressful towards the end because I kept getting bounced around between MyVU contacts. Not being able to sign into the app when I needed to because it was time sensitive didn’t help either. Towards the end it just felt like I was flying blind with little direction and felt like I was just getting pushed along getting document after document thrown at me to view and sign last minute. I was told multiple times that we were going to close on a certain date so I had to keep asking for days off which isn’t easy to do as a truck driver. In the end we lost a lot of money so we didn’t even get to enjoy closing on the house. We were more happy that the process was over than having actually bought a house. I wouldn’t go as far as to not recommend MyVU to friends and family because I’m sure both everybody goes through the same experience but I would definitely tell them to be cautious so they don’t go through what we went through.
Response from Veterans United
Hi Sergio,
I’m really sorry to hear how things ended—especially after such a promising start. Buying a home should feel exciting, not like a series of last-minute curveballs. Getting bounced between contacts, not being able to log into the app when timing mattered most, and getting hit with unexpected documents and delays? That’s a lot to take on—especially when you're trying to coordinate days off as a truck driver. You shouldn’t have been left flying blind in the final stretch.
It’s upsetting to hear that closing felt more like a relief than a celebration. That’s not the experience we want for anyone, and I appreciate you being honest about it. If you’re open to talking more, our Client Advocate team would like to hear from you so we can look into what went wrong and help make sure it doesn’t happen to someone else. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday from 9 a.m. to 5 p.m. CST.
Thanks again for the feedback—and for giving us a chance to learn from it.
Wonderful team to work with. Made a difficult process manageable with outstanding results. We are so happy with our new home.
I had an exceptional team! They worked hard to make everything easy flowing and I’m in my house now thanks to them!! 😊
Our experience with Veterans United was perfect! Derek, and Nate and their teams were very helpful, easy to talk to and just overall pleasure to work with. They made our home buying experience a painless and enjoyable! Thank you so much to Veterans United and their team of experts in the home buying field! The Terra house!
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The team, along with Jay made our home buying experience as stress free as possible. I'd recommend Jay to anyone looking to purchase a home. Thanks for everything!!!
Thank you from the bottom of our hearts for all of your help to get the loan and for assisting us with all of the papers. It has been a pleasure to work with all of you! You will always be our go-to and we have already started to spread the word about your amazing team! Thank you all again for the great work!
Everything went super fast, the team was great! I pretty much bought a house using just my phone. Mind blown, thanks rob and the team!
Great communication, worked hard on loan, gave updates on progress
Very helpful, in every stage of the process
