Thank you, Aaron, for all the work you put into us closing on our house in Tucson, Arizona. Like buying any big purchase, there were a few small issues, but they were handled quickly. My family was on the road for 2 1/2 months visiting family in California, Oregon, Washington, Idaho and North Dakota. They are happy to be in our new home and ready to get settled down. With me being stationed in South Korea the time and day differences made for some early mornings and late night, but thank goodness for e-mail. We just wanted to say thank you again for helping us get our beautiful home.
I was very satisfied with the the process overall. I liked the educational videos that guide you from the moment you decide to buy a house all the way to refinancing. MyVU website is easy to navigate, upload documents and keep track on the "things to do". The only reason I did not rate it a 10 out of 10 is because of the hassle during the closing dates. I purchased a 4-plex, and I understand my property had challenges on itself, but it was a something that could have been avoided from communicating with the realtors better. I am happy that the issue was identified by my VU team and that it was fixed promptly.
This was my first time buying and the VU team made the process smoother than I expected.
The process and communications has been fantastic!!
The entire team was AMAZING!!
Everything was efficient, and i could reach my team within a short amount of time, which is very important to firt time home buyers.
Knowing that my credit was going to be a challenge I was ready to attempt every option available. Unfortunately at every turn the lack of communication was totally frustrating. I was required to fax duplicate paperwork several times because the team working on my loan application apparently did not talk to each other. Had the team communicated a number of issues that continued to come up would have been dismissed, along with the fact that had they not waited till the last minute to inform me that certain info was needed we would not have gone 3 weeks past the initial closing. Speaking of the closing there is another foul up made by your team. They were well aware that I was legally separated because all the paperwork was forwarded to them, although they informed the title company that I was a single man, which slowed the closing by another day and could have been even more disastrous.
Jesse Kangas and Taylor Fruits are the best lending team around! Closed in 28 days like a superstar!