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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

175,977

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
130,493
4
36,090
3
5,989
2
1,843
1
1,562

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Showing all 672 Air Force service member home purchase loan reviews from Arizona

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5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Kawelaske

NMLS# 1698477

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jonathan Beahan

NMLS# 181325

5 out of 5 Stars
Would Recommend

They held my hand thru the whole process. Explained everything to me.
Honestly made a stressful situation....perfect!

Loan Officer: Promise Jackson

NMLS# 1125746

5 out of 5 Stars
Would Recommend

Great customer experience all around - from the website design and ease of use to the personal calls with all the specialists.

Loan Officer: Andy Strubel

NMLS# 996805

0.5 out of 5 Stars

Not only disorganized, disinterested and professionally lacking, they cost us $3000 due to their inefficiency in any followup. At one time, after overnighting many documents, they couldn't find them!! Never use them for anything that's important. Don't expect this will appear anywhere but in their trash can. They seem to write their own reviews!

Response from Veterans United

Keith, we appreciate you taking time to provide this feedback. We truly value the reviews we receive whether positive or negative. We strive to learn from our mistakes and prevent them from being repeated. Our Client Advocate team is reviewing your file, and they are available if you would like to share any additional details.

5 out of 5 Stars
Would Recommend
Photo submission from Jose F.

Lowest interest rate that wasn't even on the charts!! Thanks VU for your consistency and making my deal work... Loving my first home!

Loan Officer: Terry Roberts

NMLS# 397987

3.5 out of 5 Stars
Would Recommend

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
Would Recommend

Loan Officer: Joel Deiber

NMLS# 1698013

5 out of 5 Stars
Would Recommend

Tim and his team were amazing!

Loan Officer: Tim Killday

NMLS# 1698454

5 out of 5 Stars
Would Recommend

Everyone I worked with was polite, knowledgeable and professional.

Loan Officer: Nathan Jackson

NMLS# 1223739

5 out of 5 Stars
Would Recommend
Photo submission from Donald M.

Garet was polite, knowledgable, available for questions during the whole process. He locked us in on an incredible rate too!

Loan Officer: Garet Barry

NMLS# 1409472

4.5 out of 5 Stars
Would Recommend

It was very easy to submit documents and communication with the loan team

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

Loan Officer: Jared Wilmes

NMLS# 1378229

5 out of 5 Stars
Would Recommend

Loan Officer: Shawn Stewart

NMLS# 1531270

5 out of 5 Stars
Would Recommend

Loan Officer: Andy Strubel

NMLS# 996805

2.5 out of 5 Stars

From start to finish on my purchase, I heard from my loan team quite often. I was told that, after my purchase, I could refinance using a "streamline" process if rates were to be cut, which the Fed cut rates 3 times since my purchase. Naturally, I started the refinance process, but I haven't heard from ANYONE. I received ONE notification email I had documents to sign in my "TO-DO" list, which I complied with, but after that, I haven't heard anything. I then received an email saying I'm disqualified for a rate cut. So, I'm paying more than current rates, and actually pay more than my monthly scheduled payment, but I'm disqualified. Doesn't really make sense......
I guess money was made on the front end of my purchase, so refinancing isn't a priority or something. I can prove I logged in multiple times daily between 11/4 through 11/20, but never received anything and never received a phone call from anyone.
I purchased my home during the government shutdown, which should say something about my response times. I would have been able to close early due to my response time, but I was also contacted by my loan team, but that isn't the case for a refinance apparently. I will go through someone else, I guess....

Loan Officer: Aimee Hall

NMLS# 361642

5 out of 5 Stars
Would Recommend
Photo submission from Billye T.

If you're a first time home buyer, I would HIGHLY recommend Veterans United. Taylor and Natalie made the process so simple and the videos were super helpful! The VU website is user friendly. I was terrified of the home buying process and am now shocked at how simple it was...all thanks to my team :). Thank you Veterans United for changing our lives!

Loan Officer: Taylor Deppe

NMLS# 1055205

5 out of 5 Stars
Would Recommend

Great experience and smooth process, was in my new home in under a month.

Loan Officer: Daniel Kliethermes

NMLS# 996807

5 out of 5 Stars
Would Recommend

Process was a breeze and everyone was very helpful and communication was excellent.

Loan Officer: Shane Bowlen

NMLS# 1448232

5 out of 5 Stars
Would Recommend

Awesome service help throughout process.

Loan Officer: Shawn Stewart

NMLS# 1531270

5 out of 5 Stars
Would Recommend

Loan Officer: Nathan Jackson

NMLS# 1223739

5 out of 5 Stars
Would Recommend

Loan Officer: Sydney McFall

NMLS# 1113548

5 out of 5 Stars
Would Recommend

Loan Officer: Jonathan Beahan

NMLS# 181325

2 out of 5 Stars

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Ewing

NMLS# 1812014

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Essner

NMLS# 1520515

4.5 out of 5 Stars
Would Recommend

Loan Officer: Aaron Rand

NMLS# 1374309

5 out of 5 Stars
Would Recommend
Photo submission from Jayme S.

Brian and Danielle (and the rest of the team that I did not get the pleasure to speak with directly) were so great! The whole process was so easy, and they made sure I understood everything along the way. As a first-time home buyer, I was pretty nervous that it was going to be a difficult and confusing process.

Loan Officer: Brian Flanigan

NMLS# 1068745

5 out of 5 Stars
Would Recommend

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars
Would Recommend

Loan Officer: Donald Webber

NMLS# 892467

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Shaw

NMLS# 1803790

5 out of 5 Stars
Would Recommend

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars
Would Recommend

Loan Officer: Forest Nenninger

NMLS# 1284729

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See all 175,977 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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