Because of Veterans United my prayers were answered.It was a truly wonderful experience to have the pleasureof working with such an outstanding company.
The team at Veterans United was awesome. From pre-approval to processing to underwriting, everyone was excellent to work with. The process was made simple and things moved quickly and smoothly due to VU employees; getting us into our home much quicker than we thought. I highly recommend VU to any veteran purchasing, or considering purchasing a home, for their excellent customer service and speed of processing.
The only problem we had was that the paperwork didn't reach the closing attorney on time due to their slow work. But, we had to contact a supervisor to get things finished. It was too much stress at the end!
From the get go, I was impressed with my loan officer Rom Hayward. I had a totally different plan and unique goals and Rob worked through each of them- recommending a fabulous Realtor.
I would like to thank both James Miller and Cooper Allen for being so kind and helpful through my loan process. They explained each step of the way to me where I would understand the process. They are both an asset to the veterans united loan company.
I wanted to personally recognize Andrea. She helped us through some bumps with the title company. She went well out of her way and was always pleasant. She definitely knows how to provide remarkable service. Keep her around. She is an amazing asset. Thank you Andrea, you're great at what you do.
Prompt to answer calls and return calls when not available. Smooth process and very friendly!
Veterans United provided exceptional service and were very easy to work with.
Overall a very pleasant experience. We were always kept informed about the process of the loan, docs required and if any were needed.
Every individual that I had the opportunity to work with during my home buying process was very knowledgeable and always helpful to answer any questions I had.
Keegan and Kelly kept me in the loop constantly...they made it one of the best experiences of my life..I am Morse proud of this home than any I have had because it involved my being a vet and being recognized as such...as you are a where when we came back from nam there were no parades or such, but Keegan and Kelly made me extremely proud to serve. This will probably be the last home I will own, I am so glad I saved the best for last..I am so glad to know that there are people out there like Keegan and Kelly. God bless them
Veterans United treated me as though I knew as much about the loan process as their professionals. Every thing was done at the last minute, not explaining what or why various items were needed. The closing was 4 days later than they said they could close. I was not informed of many things I felt I should have been to make my anxiety levels a lot lower. I had surprises everyday for the last week prior to closing. very little communication from the team to me.
You all made this experience so easy for us