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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

104,025

Total Customer Reviews

97.7%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
88,861
4
11,938
3
1,818
2
808
1
600

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Showing all 77 Navy service member refinance loan reviews from Arizona

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5 out of 5 Stars
Would Recommend

Loan Officer: Ashleigh Quinn

NMLS# 342058

5 out of 5 Stars
Would Recommend

Loan Officer: Brent Schultz

NMLS# 868587

5 out of 5 Stars
Would Recommend

Great team to work with!!!

Loan Officer: Dylan Morgret

NMLS# 1493964

5 out of 5 Stars
Would Recommend

Thaks you all were great !

Loan Officer: Taylor Clark

NMLS# 1124030

5 out of 5 Stars
Would Recommend

Loan Officer: Garrett Holzum

NMLS# 1104071

5 out of 5 Stars
Would Recommend

Loan Officer: Tina Cigala

NMLS# 833997

5 out of 5 Stars
Would Recommend

Joel, Chris and Matt were exceptional. Very friendly, courteous and kept us informed on every step. Handled everything in a very honest, professional way.

Loan Officer: Joel Gigler

NMLS# 983692

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Lyman

NMLS# 1312488

5 out of 5 Stars
Would Recommend

Andy Strubel and his assistant, Brandon Levy, were great to work with, answering questions in the moment that I had them and providing guidance when I needed it. Accessibility is important when undertaking a task that requires so much detail. They were friendly and knowledgeable.

Loan Officer: Andy Strubel

NMLS# 996805

5 out of 5 Stars
Would Recommend

Loan Officer: Clint Hamilton

NMLS# 1224235

4.5 out of 5 Stars
Would Recommend

collin has aiways been helpful and responsive

Loan Officer: Collin Grote

NMLS# 176736

5 out of 5 Stars
Would Recommend

Loan Officer: Kaylee Christie

NMLS# 1564827

5 out of 5 Stars
Would Recommend

This was true the best, quickest and easiest refi we have done. Taylor and his staff responded quickly to our questions and needs. Readily available. Always returned our call or email promptly.

Loan Officer: Taylor Clark

NMLS# 1124030

5 out of 5 Stars
Would Recommend

Loan Officer: Clay Rose

NMLS# 1126163

5 out of 5 Stars
Would Recommend

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars
Would Recommend

Loan Officer: Justine Farnen

NMLS# 1281956

5 out of 5 Stars
Would Recommend

Greatest service

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend

Loan Officer: Taylor Deppe

NMLS# 1055205

5 out of 5 Stars
Would Recommend

Loan Officer: Eric Almazan

NMLS# 1282293

5 out of 5 Stars
Would Recommend

excellent service and we would work with them again

Loan Officer: Shane Lowe

NMLS# 1123167

4.5 out of 5 Stars
Would Recommend

Loan Officer: Dan Davis

NMLS# 59622

2 out of 5 Stars

Cumbersome Doc online service, not as functional as they think

Loan Officer: Andrew Beckett

NMLS# 403395

2 out of 5 Stars

On two different occasions I called and left a message to go over the closing disclosure. I never received a return call. The notary did the best she could to explain questions I had. I was told that I would be reimbursed for any costs relating to a attorney opinion letter. Apparently that is not forthcoming as I was told it would be looked into and I have not received a response to a phone call I made last week requesting the refund.

Loan Officer: Nick Hermann

NMLS# 43151

5 out of 5 Stars
Would Recommend

Both Jon and Adam guided you through the process.

Loan Officer: Jon McCarty

NMLS# 35060

3 out of 5 Stars
Would Recommend

If it wasn't for Aimee I would have gone somewhere else. I ended up talking to Aimee's TL when I called to ask her a question. In talking to him for two and a half minutes, I wasn't about to do business with your company ever again. Aimee called me back and was able to get the situation resolved. My only request from her was that I never wanted to talk to her TL again. I figure he's in the position he's in because his numbers are good because he's got good people he's in charge of. I know he's not a TL because of his customer service experience. I am honestly quite surprised that Veterans United would have an individual as him employed at your company taking to customers. When I first purchased my home 4 years ago and used your company the first time, my experience was outstanding. That's the reason I came back. I've talked to friends about my experience I've had with your company and have recommended they only talk to Aimee or her assistant, if there looking for a company. I sincerely hope I have conveyed how two of your employees are outstanding and how one of your TL's is, well just lets say, I think my letter here has painted a clear picture. I know I have talked a little harsh of this particular TL, so I would urge you to go back and listen to our conversation we had if it was recorded in order to understand why I have no respect for this particular TL.

Loan Officer: Aimee Hall

NMLS# 361642

5 out of 5 Stars
Would Recommend

Loan Officer: Sam Sexauer

NMLS# 1025352

4.5 out of 5 Stars

I really like the online process.

Loan Officer: Thomas Welek

NMLS# 1277019

5 out of 5 Stars
Would Recommend

Loan Officer: Daniel Perry

NMLS# 860457

5 out of 5 Stars
Would Recommend

Loan Officer: Sydney McFall

NMLS# 1113548

4 out of 5 Stars
Would Recommend

Loan Officer: Leah Maloney

NMLS# 1374288

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See all 104,025 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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